Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Step up from IPods
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer. I live in an apartment, so have used iPods for music and movie watching. This is so much more comfortable and the sound is fuller. Decent software too.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, DavidW! It’s fantastic to hear that you’ve found them to be a game changer, especially coming from using iPods for music and movies in an apartment setting.
Your praise for comfort and fuller sound matches what many other users have highlighted about these headphones. Community members frequently mention the WH-1000XM5’s great comfort and superb audio quality, with some noting how the adjustable EQ settings let you dial in your preferred sound profile for even richer listening. The noise canceling features and lightweight design also get a lot of appreciation—users have pointed out how the XM5s are perfect for late-night viewing or gaming without disturbing others in the household.
All in all, your feedback echoes much of what the community values in the WH-1000XM5: comfort, quality audio, and reliable software—making them a great upgrade for enjoying media at home.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
When they work there great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have noticed that thes cut out so i may take them back, i got a newer tv and different rand so maybe they'll work better. At this point ive had the 4s and they dont work after 2 weekz and got these and they cut out when im ten feet away, we just been having all sorts of issues with wofi and other things.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomjB.
We’re sorry to hear about the cutting out issues with your WH-1000XM5. Since you mentioned Wi-Fi struggles, the interference might be affecting the Bluetooth signal. We recommend using the Sony Headphones Connect app to set the "Connection Quality" to "Priority on Stable Connection" to help with the range.
We hope this helps you keep enjoying your Sony headphones!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Yes.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned several top quality headphones in the past but I gotta say, Sony put in the work on these x5s. Messing around with the EQ and other features on the Headphones Sony app truly makes the product unique such as placing your palm on the right outer headphone surface to activate the 6 mics around the headphones to activate the attention mode to hear your surroundings or the fact that there arent any buttons for replaying the previous song or going to the next or even volume up and down...its all on that same touch sensitive outer surface of the headphone and it amazes me how well it works. Theres even the feature that pauses the music automatically when you start speaking (can be toggles on/off in settings). Not to mention the battery, it charges for like 10 minutes to get about 3 hours of play time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zam121, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones! Great sound, sound setting, battery life, and are very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethG, Awesome! Thank you for the 5-star rating! We're truly delighted to hear that we've matched your expectations with your new Sony WH-1000XM5 and you are enjoying the incredible features. Glad to know you appreciate the exceptional comfort, sound quality, great battery life of the unit. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Bomb-diggity!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT quality headphones. So comfortable. So versatile. They can pair to TWO devices simultaneously so I can have it paired to my phone and my tablet at the same time—be watching YouTube or listening to music and answer a call if it comes in. And it even interacts with that Siri chick (but you gotta make sure your device is unlocked
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AK510, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sounds good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good great when you set to your personal eq. Very comfy. Not worth moving up from the 4s. To me they were ok upgrading from the 3s but still the 4s the better price if you don’t want the best out of the lineup/more compact.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Culverhibbs, Thanks for the review/feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Pretty good product, okay Sony customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*ANC is great *situational ANC/pass through feature is nice to have *sound quality is pretty good even after playing with the EQ but not totally immersive *build quality is great - though I am pretty careful about the headband, it doesn't inspire rugged confidence. soft goods feel soft and compliant *excellent battery life and battery charge rate *being able to connect to my phone and PC and having it seamlessly transition based on use case is amazing *had an issue with the XM5 randomly turning off, used it for about 400 hours total - spoke to Sony CS 3 times over 4 months and they only suggested factory resets if I hadn't already updated my firmware. On the third time they decided to do a warranty replacement on my XM5 - it took 2+ weeks total for a replacement because they sent me the wrong color on the first replacement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad you like the exceptional noise cancellation, great ANC/ambient sound mode feature, great sound and built quality, comfortable fit, excellent battery life, and multipoint function of your new Sony XM5.
We understand the frustration caused by the random shutdown issue you encountered. This is usually not the case for our headphones nor the experience we want you to have. And regarding the replacement process, we're sorry for the delay and the mix-up with the color of the first replacement unit. We appreciate your patience throughout this process. Should you need any assistance in the future, feel free to reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Navy WH-XM5; Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with these! They sound wonderful, pairing was easy, the app is easy to navigate, battery is excellent, they are very comfortable and They are BEAUTIFUL.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS,
That's awesome! We're glad to hear that you're happy with the sound quality, Bluetooth function and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, very comfortable, great battery life. They beat the Apple Air Max headphone by a mile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
A Must Buy - Sony Strikes Again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones with deep rich bass. They really block out the noise around you and are incredibly comfortable to wear. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldM,
That's great! We're glad to hear that you like the bass sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Worth It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using it for almost 4 years. It’s been excellent for my college classes as well as listening to music basically 24/7. It charges fast and lasts very long. The audio controls occasionally have some issues, but a quick Bluetooth connection restart fixes it. I love it and would recommend it for any student or avid listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, BestCollegeTool!
We are absolutely thrilled to hear that your WH-1000XM5 headphones have been an excellent tool for you over the past four years, supporting you through college classes and providing great listening pleasure "basically 24/7." It’s incredibly rewarding to know that you rely on the fast charging and the very long battery life!
We appreciate you noting the occasional minor issue with the audio controls, and we’re glad that a quick Bluetooth restart resolves it. Your strong recommendation for students and avid listeners is highly valued.
Thank you again for making Sony a reliable part of your daily life!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, clear sound, comfortable fit and nice color not to mention light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indie, Amazing! We're delighted to hear that you like the quality, comfortable fit, sound, and light weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I’ve had these for about a year and it still works perfectly. Amazing for the gym, doesn’t slip off and fast to dry. The noise cancellation is insane and doesn’t hurt my head after a while of using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the Sony wh1000xm5 headphones, RuthG! We're thrilled to hear that you find them to be the best headphones ever and that they have continued to perform perfectly even after a year of use.
We appreciate your kind words about their durability, especially at the gym, their secure fit, quick-drying capability, powerful noise cancellation, and overall comfort. Your feedback reinforces what we strive to achieve with our products – a combination of quality, innovation, and user-centric design.
If you have any additional comments or need further assistance, please feel free to reach out. We're here to help and ensure you continue to enjoy your listening experience. Thank you for choosing Sony!
Gus
- Pros mentioned:Battery life, Sound quality, Weight
Good cans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice pair of headphones. Only problem for me is that it does not clamp hard enough especially when laying down. Sometimes the earcup will tilt and ruin the seal for the anc. Other than that, great sound, super light, good battery. Used on a plane and was really nice on it. Worth the price? Debatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doman, We're glad that you like the sound quality and battery life of your headphones.You may try to slide the sliders to adjust the length of the headband to get the best fit specially when laying down. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Need absolute quiet? Try my remedy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones really are the best. I got them for when I am in bed and there are high pitched noises or when I travel and need absolute silence in a busy-street- alot-of-noise hotel. What I found was to first insert ear bud style ear plugs in first and then put the Sony headphones over that in noise-cancelling mode. Nothing gets in! I mean nothing! I sleep very well, if on my back, even though I am a side-sleeper. I thought I would pass this tip along since so many reviewers on different products have helped me out in the past. For anyone super-sensitive to noises, give my advise a try, it works. I have never used these for music, only to silence the noise pollution when I need to. What a relief.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Thanks for sharing your unique noise-blocking method! It's great to hear that you Sony WH-1000XM5 helps you find peace and quiet when you need it most. We appreciate you passing along this tip—it could be a game-changer for others looking for absolute silence! Thank you for choosing Sony. -Maria
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice headphones. The audio is super clear and full of depth. The headset is really lightweight and the ear cups are super cozy. Also, the noise cancellation is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rita, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and exceptional comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Comfort, Sound quality
favorite headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husbands old sony's were accidentally left behind on a trip - which gave me a great reason to upgrade myself from the m4 to the m5s. these headphones can be worn for longer periods of time without hurting my head and the noise cancellation is a gamechanger when traveling/on an airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acarter,
Awesome! We're glad to hear that you like the noise canceling of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Weight
Solid buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphones that are lightweight. Bass can be a bit distorted at the highest volume
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, Fnr32!
We’re glad to hear you’re enjoying the lightweight design and solid build of the WH-1000XM5. Since these are tuned for high-fidelity clarity, pushing the volume to the max can sometimes tax the drivers. To help with that distortion, you might try using the Manual EQ settings in the Sony | Headphones Connect app to slightly lower the lower-frequency sliders when listening at peak volumes.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best noise cancelling headphones money can buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are literally the nicest noise cancelling headphones that any amount of money can buy. They have their ups and downs. I'm going to talk in depth about each of these, but overall these are the best noise cancelling headphones money can buy, so even when it comes to their downsides, you can't do better. The sound quality is overall spectacular. Noise cancelling wise, these are the best money can buy. I've tried other noise cancelling headphones, and these destroy everything that I've ever tried. It's a night and day difference in terms of the overall quality and effectiveness of the noise cancelling compared to other noise cancelling headphones. These are your ultimate every day use headphones. If you're a normal consumer who doesn't care about audiophile grade stuff, these will absolutely blow your mind. Even if you're an audiophile, you'll probably end up addicted to them for every day normal use. I'm kindof addicted to them myself, to be honest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dayan,
Thank you for the 5-star rating! We're happy to hear that you like the noise canceling and sound quality of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Just buy them already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money for sure. Ive worn these things for atleast 4-5 in a single sitting and they were comfythe whole time. Great to throw on before doing some chores. I Probbaly wouldnt want to work out in them just so i keep them nice and i think the instructions say to not overly sweat with them on but otherwise they are the perfect headphone. Impecible sound quality and the noise cancelling is no joke best in its class. Works amazing for talking on the phone. Blah blah stop thinking about it and just buy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate you taking the time sharing your honest review, ChristopherT. We're delighted to hear that you are enjoying the sound quality and noise canceling function. Thank you for choosing Sony. Erin