Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
These are so nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are so comfortable, they are actually uncomfortable. I forget they are on at times. The noise cancelling is so effective that when I turn them off, it sounds like construction is going on outside my home until I realize that this noise is the noise I listen to all day long. These are worth every penny! The sales person who helped me in the store was so friendly, helpful, and wore a mask to protect the both of us. She made me want to buy even more. Thanks for the great customer service!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillK,
Wow! Thank you for sharing your great shopping experience. We're happy to know that your new WH1000XM5 headphones suits your needs and expectations. Nice to know you like the comfortable fit, light weight and noise canceling features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, very comfortable, great battery life, overall great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe Awesome! We're thrilled to hear that you like the sound, comfort, battery life, and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quick professional service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is simply top of the line, packed with advanced features. Great quality sound Sony is known for, impressive look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HeroldB,
Thanks for the great review! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Buy them now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase i made in 2024. I love them, outstanding clarity and battery life the noise canceling and speak to chat and auto pause on removal features are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, We’re thrilled the Sony WH1000XM5 headphones are your best purchase of 2024! It’s great to hear you’re loving the outstanding clarity, battery life, and smart features like Speak-to-Chat and auto-pause. Thanks for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sond quality, super light and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfredo, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Better than all others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own xm3 and still use it but this new model 5 is simply better at noise canceling. It is ideal for traveling. Unfortunately, that is not my major use. Pros. Best sound isolation i have tried. I thought that my xm3's where great, this is much better. Being able to pair with 2 or more devices at a time is what originally had me try them. It works great for that. I have them connected to phone, tablet and computer. Auto switching when sound is heard on each device. The ear pads are larger but thinner than early models. Better fit for me. That is totally a subjective veiw. Some don't like that, others do Cons.. greatest con, the lack of control over sound isolation. Good for traveling which helps you hear important voices but terrible for when you want silence, which is why i use them. Sometimes the auto shut-off of noise canceling if i cough or say something when i had disabled that feature is really annoying when I'm in a very loud area, like mowing my lawn. I can not get the headphones to cancel out voice at all. With the model 3 you could set voice canceling but with this model 5 you can not. I can no longer pair my model 3 with my phone, the sony app refuses to connect. Still waiting for an answer from them. Ok, lest bad thing but very important. Normally, when you take off your headphones, you either put them around your neck or lay them down with the pads close to your body or down toward the table. The model 5 will only fold forward if you loop them around your neck so the ear pads are pointed away from you, open to anything that could get in them. Dirt, water, bugs, people sneezing, whatever. So, if you don't want your headphones collecting these things, you can not put them around your neck. You must take them all the way off and find a way to protect them because they will not fold together either. Overall, I love them. A little annoying to take care of them but I find it worth it for their abilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrStrangeLove42, We're happy to hear that you love the overall performance of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Better headset I ve hear
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confort excellent, audio quality best top on market + 360 audio + app can u see the batt able o disable features on it, batt the top on market 30hrs wow is so high I ve been used since I bought they are excellent the better features is the anc is amazing recently I travel to another country while I on plane I can’t hear any noise from engine plane it was unbelievable, really I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenzoS,
Amazing! We're glad that you like the comfort, sound quality, app functions, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
My fifth pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation however between the touch pad control system and the size adjustment not having any click into the place it definitely is annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonY,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the sound quality and noise cancellation of your WH1000XM5 headphones. We also understand how the touchpad control system and size adjustment could be more intuitive with a tactile click, and we apologize for any inconvenience this may cause. Please know that we will share your valuable feedback with our team to help improve future designs.
Best regards,
-Fred
- Pros mentioned:Sound quality
XM5’s Exceeded expectations.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Exceeded my expectations especially from being a so called “AirPods user” for most of my life. The app is really intuitive and has great customization for the sound. The case is great too. I only wish that the materials were as nice as the AirPods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganW! It brings us great satisfaction to hear your feedback on the WH-1000XM5 headphones. Thank you for sharing your experience.
We're really glad you found the Sound Connect app intuitive and helpful for customizing your sound.
We appreciate your honest comment about the materials, and we certainly value all input as we develop future models.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great Headphones that Last Forever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great for my travels. Essentially takes away the sound of the plane engine when I have been flying. Voices will sometimes still leak through, but ultimately these do a great job of blocking out sounds while still performing great. The battery is what may be most impressive. Have used on flight beginning of week, throw into bag and use again on flight home, no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattC, Excellent choice! We're glad that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, excellent battery life and good sound cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romeoland, Awesome! We're happy to hear that you like the battery life and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Superior Sound, Superior Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over the ear headphones have been an absolute delight to use. Superior Sound with your music or connecting it to Apple TV. Safe to have on with adaptive sound control being in a big city so you remain situationally aware. Great battery life for hours on end. I wanted the XM3 years ago, but so glad I finally pulled the trigger on this headset. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonNaldo Amazing! We're pleased to hear that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones with very good sound quality. I have AirPods Pro and wanted to switch to headphones. The Sony Headphones give a lot of control over the headphones and the ability to switch between devices. Sometimes, I have experienced a tiny bit issue when switching as I have paired multiple devices. Battery life is good. One thing I am unhappy about is these are not water-resistant and can't use during gym/workouts. That is one drawback that stops me from giving it 5 stars. Apart from that, these are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay, Thank you for upgrading to your new Sony WH1000XM5! We're glad you like the excellent battery life and multiple customization and adjustment options using the Sony Headphones Connect app. We apologize if you're having issues with the multipoint connection function. Please make sure that the firmware is up to date to ensure optimal performance. Please note: The WH1000XM5 is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Really enjoy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always considered myself a casual listener, but this explains it all. Music is much more satisfying when using this. But not just that, all media is. Favorite show or movie? Great. Something simple like YouTube or tiktok? Just wonderful. And they’re so sleek so they go with outfits. Definitely a 10/10 purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, Amazing! We're delighted to hear that you are enjoying your new headphones. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect Over Ear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone, I am upgrading these over my Sony XM3’s which were amazing. I have compared these against the Bose and in terms of sounds they are way better and almost as good at noise cancellation. The comfort is great for long plane rides. I use them on average twice a month on the plane and love them. Only downside is their app is not the greatest but you don’t need to use after you set them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceR We're glad that you like the sound, noise canceling function, and comfort. We'll take note of your feedback with regards to the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Headphones I purchased so far. I use it every where and great for travel. It is very stylish, comfortable, and the sound quality and noise cancelling are great. This is one of few headphones purchased where the other person on my call can hear me without any reception or sound issues. It is so great, I had to get a second one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gray1016,
Excellent choice! We're delighted to hear your enjoyable experience with the outstanding sound quality, stylish design, comfortable fit, noise cancellation, call quality, and overall performance of your Sony WH1000XM5 headphones. This is definitely one of the best headphones on the market. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Really Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for listening to music and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngellO,
We are very glad to hear that your WH-1000XM5 headphones are delivering the premium music and noise-canceling experience we strive for. By combining our Integrated Processor V1 with the HD Noise Canceling Processor QN1, we’ve engineered these to create a truly silent backdrop so every note of your music can shine through with absolute clarity.
The Auto NC Optimizer is also constantly working in the background, automatically adjusting the noise cancellation based on your environment and wearing conditions to ensure you're always in your own private concert hall.
Thank you for choosing Sony to elevate your listening experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Great quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphone for studying. The noise cancellation on them is amazing and the customizable features and buttonless gestures are so cool. However, if you are looking to get these for the gym, I would stray away because these aren’t meant for that and I dont think they are water resistant. They also dont fold so they aren’t too portable, but they did come with a case and everything is high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBYBUYER, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Great for Travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They feel fragile, but do sound great. For long flights, the lightness of these headphones is great. While not as impressive as Sony's flagship earbuds, these headphones are still a good product. Highly recommend for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaydenM,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best ANC and quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is amazing, I switched from AirPods to this and it has been a great improvement. I recommend these for anyone who is looking for a comfortable and good audio quality headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC, Thank you for the positive review! We're glad you like the amazing noise cancellation, comfortable fit, and great audio quality of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam