Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Comfort
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them to gym and they connect when I turn them on, and they are comfortable and don't hear everyone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatrickC,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM5 headphones provide you with comfort and reliable connectivity, especially during your gym sessions. Knowing they help you stay focused by blocking out surrounding noise is truly rewarding for our team.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Sound is excellent! Battery life is really good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazz,
Thank you for choosing Sony!
We're thrilled you're enjoying your WH-1000XM5 headphones! It's fantastic to know you find the sound excellent and the battery life really good. We designed these headphones to deliver an exceptional audio experience for extended periods, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best headphones I’ve purchased in life!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation is the best I have experienced. Super comfortable, works well with all my devices, sound quality is great for music and calls. The mic even filters your voice well during calls. I have been listening to music in the background on a call and the person I was talking to didnt hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArrSea, Amazing! We're glad that you like the noise canceling, comfort, sound, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best NC Headphones for studying with Misophonia
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones so much. I use them at the gym and to play games and study. Theyre authentically pleasing so i dont feel silly wearing them. They do fall off with heavy activity so i dont recommend them for running or jumping. But i LOVE the NC features because i struggle with misophonia so much.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JessicaG Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Sony WH Series Headphones Yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical when I saw the design of these headphones, and they were going to be overpriced and cheaply built. I was surprised at how comfy, and well-built these were when I put them on. The noise canceling is the best iteration yet and doesn't hurt my ears like previous models. If you want to splurge on over-ear headphones, then give these a try! I use these in the office daily and couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
Thank you so much for your positive feedback and recommendation! We're glad to hear we were able to meet your expectations with the WH1000XM5. Nice to know you are enjoying the amazing sound quality, comfortable fit, noise canceling features and overall performance of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
These are nice headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! Light and comfortable. Noise cancelling and mic quality are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, i2c2, Thanks for the great review and the 5-stars rating!
We are glad our headphones have made such a good impression on you! Keep enjoying the amazing sound quality, and their amazing Noise Cancelling feature, and with their lightweight and comfortable design, finished in newly developed soft fit leather, it will fit snugly around the head with almost no pressure on the ears, allowing you to enjoy them for a long time without feeling discomfort.
Thanks for choosing Sony, have a n amazing day!
-DiegoV
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing for sound quality and the noise canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dev13,
We are beyond pleased to hear that your WH-1000XM5 headphones are delivering an amazing experience. We’ve poured our latest engineering into the Integrated Processor V1 to ensure that our noise canceling remains world-class, so it is fantastic to know it’s creating a peaceful sanctuary for your music.
It is equally rewarding to hear that the sound quality is hitting the mark for you. We aim to provide a signature sound that reveals every detail of your favorite tracks, and knowing you’re enjoying that level of clarity makes all our hard work worthwhile.
Thank you for choosing Sony for your personal audio journey.
Regards,
Dominick
- Pros mentioned:Comfort
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and fast shipping. They are exactly what I was looking for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoB!
Thanks so much for sharing your feedback with us.
It is fantastic to know that these WH-1000XM5 were exactly what you were looking for! We’re so glad they arrived quickly and are feeling great on your ears.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Simple Review, One Big Warning Before Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have amazing sound quality and great connectivity just make sure that they are fully updated. Some issues I had in beginning were simply resolved once I updated them, and haven't had a connection issues since. But because this a quick review one known issues with these headphones is the there swivel point failing over time if not taking care of. So if purchasing make sure to use the provided case. Because of this known issue its not getting a 5 but a solid 4. Would i recommend? Yes but keeping in mind that handle with care for a long lasting life.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your detailed review of the WH-1000XM5 headphones, JoseL. It's great to hear that you found the sound quality amazing and connectivity issues resolved once fully updated. Regarding the swivel point issue, it is crucial to handle these headphones with care to avoid wear and tear over time. As you mentioned, using the provided case is an excellent precaution to extend the device's life, especially to prevent damage to the swivel point, which can fail if overstressed.
We appreciate your honest feedback and recommendation, even with the noted issue. Your review helps potential customers make an informed decision while emphasizing the importance of proper handling and storage for optimal longevity. Thank you for taking the time to share your insights and for choosing us.
Best regards,
Gus
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The sound is crystal clear. Love the feature that lowers the volume when you place your hand on the right side of the headset to hear when someone needs to talk to you. Having the headphone charged via usb is great....no more batteries! They also hold the charge for a long time. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tampagirl, Excellent choice! We're glad that you like the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sounds good and no complaints at this time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these over some other brands. Bought these for my kid (24 yr old). Said these are very good. Loves the over ear. Can wear them quite a while without listening fatigue. Loves the function of covering on one ear muff to be able to pause listening and talk to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, This is great! We're glad that your kid likes the features of his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, comfortable, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant1, perfect! We're glad you like the sound quality, comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort
Great, premium product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. The speech mode by covering the ear is incredible. Very comfortable, great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen,
Thanks for the 5-star rating! That's what we love to hear, enjoy every note, every beat and every moment with your WH1000XM5 Headphones and its great batterie life. We're glad you're enjoying its comfortability and built-in features.
Thanks for choosing Sony. -Aldair
- Pros mentioned:Sound quality
noise cancelling is great but app gives me issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling! I would give 5 stars however the price is high in my opinion. I love all the features, the app looks dated but is still useful. The only issues I have are regarding app settings changing and having to reset them each time I turn the headset on/off. Specifically the feature that pauses music when you turn your head gets annoying, I change it in the app however it changes back between uses. Overall, solid headphones but pricey for app annoyances.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones I own
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Have had them now for a few months and one of my best purchases to date. The sound quality is outstanding and I love how noise canceling these are. They also do not hurt my head at all or feel tight. These are one of the first headphones to not give me headaches. I have many pairs of headphones and these are number one in my list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaz9,
Awesome! We're glad you found the best headphones that matches your needs and expectations. We're really glad you are enjoying the outstanding sound quality, comfortable fit and noise canceling features of the WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, sound quality and comfortable, maybe the battery doesn't last 30 hours but in general it is the best purchasing decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoG,
Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had tons of headphones, from shure to bose to bowers and wilkins. These are lightweight sound quality is great and very comfortable! The carrying case is great for flights. I was between these and airpods max, the portability of these is better than airpods max and sound quality sounds better on these! All the way sony nice work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you so much for taking your time to write this review! Your kind words encourage us greatly. We're really glad you are enjoying the amazing sound quality, comfortable fit, lightweight, carrying case and overall performance of your SONY headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! I love these! The sound is sooo good! I love using them when i just want to get lost in the music, the bass and treble is good and the eq is good. They do get my ears warm from the material of the ear muffs after using them for a while. Quick to connect on my iphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex93, Fantastic! We're delighted that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin