Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Five Stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have a Great sound and are very Comfortable to wear around the house or at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobD,
Thanks for the 5-star rating! We're so happy to hear how much you're enjoying the WH1000XM5 headphones. Their great fit and amazing sound quality make them perfect for all environments. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Comfort
An ideal headphones with minor issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything, one of the best comfortable quality products in the market right now. Looks amazing and you can wear it all the times. Its true to every good thing you can find it in all the reviewa. I have been facing connectivity issues form day 1 and whatever I do it is still there. I also noticed the sound quality is not the best for the price point but it's not bad either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keyur, thank you so much for sharing your feedback. We're happy to hear that you like the comfort, quality, and looks. We're also sorry if you're having connectivity issue and the sound quality did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. You can check and verify the software using the headphones connect app. Using the app, you can also customize the settings such to fine-tune your music. You can also reset/initialize the headphones. Please refer to the Help Guide for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love them, no complaints!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 2 months of daily use, I would say these headphones are worth it! The noise cancelling feature is fantastic, i ise it at work daily. It is convenient to have a button that turns off the noise cancelling for when coworkers come up to ask a quick question. I only need to charge them once every week and a half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Julia,
That's perfect! We are pleased that you are satisfied with the noise canceling feature of your new Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound its amazing fit perfect color nice and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferD,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and lightweight. Sounds amazing and has really great noise cancellation. I really like the feel of these but since there is no water resistance I can’t help but wonder how long these will last before they start to deteriorate. People will always sweat with headphones on so it’s strange that they are no built for sweat-resistance. I also wish they were collapsible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristal, Thank you for your output. We're glad that you like the sound and noise canceling. We'll forward your feedback to the proper department. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great gift. Plays great sound. Worth the money and price for good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there!
We are delighted to hear that these headphones made for such a wonderful gift! There is nothing quite like the feeling of unboxing a premium audio experience, and we are thrilled that the sound quality is hitting all the right notes for you. Investing in high-quality gear should always feel rewarding, and it’s great to know you find the WH-1000XM5 truly worth every penny for its industry-leading performance.
Thank you for letting Sony be the soundtrack to your journey.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
LOVE THESE !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in my life have I experience noise cancellation the way these headphones provide me with. This is perfect for when you just want to be in your own world and hear nobody say anything when walking past a group of people. I love these headphones . Worth the purchase and extremely comfy , hugs my ears so well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm,
We appreciate the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent sound and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top sound and comfort. Great battery life. Worth the spend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeG,
You made the right choice! We're glad that you like the sound quality, comfort, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones w-5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crisp and clear. Noise cancellation is not 100%. Bluetooth lags.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA!
Thanks so much for sharing your review on the WH-1000XM5! It is fantastic to know that you’re finding the sound crisp and clear.
We also appreciate your honest feedback regarding the noise cancellation and the Bluetooth timing.
If you need any help with your headphones, we invite you to contact our support team so we can look into this for you. https://www.sony.net/support-contact
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Battery life
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A really good headphone, battery can last for almost a whole week based on how you use it. The audio customization is one the best I've used, from being able to customize the bass to adding locations with different audio levels
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mynamejeff,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying your WH1000XM5 headphones, especially the impressive battery life and advanced audio customization features. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Inferior quality - expecting Sony to recall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these headphones "WH1000XM5", the physical quality of these headphones do not match the high price. I got the Sony - WH1000XM5 6 months ago and the sound quality was always great though the headphones themselves felt flimsy when compared to WH1000XM4. That is, up until recently when the plastic of the right swivel piece cracked and a piece fell off, rendering the headphones unusable. I would understand if this was due to rough handling, this was from normal use leading to the right swivel breaking and the right speaker being left dangling by the wire (please see the attached pictures). Many others who’ve purchased this product have had the exact same issue with the exact same piece, suggesting a definite manufacturing defect. But Sony refuses to either recall or cover the damages, despite the headphones being under warranty, just a simple google search "wh1000xm5 broken hinge issue" will show the exact same issue occurring all across the globe. When contacting customer support they simply referred me to a separate repair shop and said there was nothing they could do. All in all a terrible experience and would not purchase headphones from Sony again, you’re much better off purchasing from a brand such as Bose or Apple where the product is sturdy and they stand behind their products whether it is good or bad, providing ample and just customer support. Being a loyal Sony customer, purchasing everything from their Sound System, to TV's to Playstation, my expectation is that Sony, as a flagship product, needs to step up and do a recall. This will set the right brand image for Sony backing their reputation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RegularUser, we're sorry to hear that you have an issue with the headband hinge of your XM5. This is definitely not the quality or durability we aim to deliver to our customers. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life, Sound quality
Great value and easy to use!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. I cant use earbuds and this was the best value for the money! Easy connect, use and long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreC, Thanks for sharing! We’re glad you found the WH1000XM5 headphones to be a great value with easy connectivity and long battery life. It’s awesome they’re a perfect fit since earbuds aren’t for you. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
The best I ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews are real. Incredible sound, long battery and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loliv, We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sonny mx5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best overall premium sound quality. I have tried several headphones, and none compare to the XM 5 in overall quality and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArturoM,
We are honored to hear that the WH-1000XM5 stands out as the best overall in quality and sound compared to the many other headphones you have tried. Providing a superior, premium audio experience is our top priority, and we are thrilled that these have become your clear favorite.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Supreme sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sounding headphones and very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naga,
Thank you for choosing Sony!
We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones ive bought!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Ever since I got my Sony XM3's I've been with Sony headphones and each year they make improvements, If you want a great quality sound this is a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar,
That's excellent feedback! We're delighted to hear that you're continuing the journey from the XM3s and are impressed with the sound quality and continuous improvements in the WH-1000XM5 headphones. Your enthusiasm confirms that the premium audio experience remains a must-have feature for our customers!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Best Headphones I used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a bit expensive but worth the price for what it offers: Sound quality, ANC and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi D12345KS,
We appreciate you choosing our WH-1000XM5. We're glad you considered the quality and features you will get with our headphone over other brands. Enjoy good sound quality and comfort with our WH-1000XM5. Our XM5 has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. - Marco
- Pros mentioned:Comfort, Sound quality
Wear a pair and be amazed with the XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very light and comfortable to wear. Easy to adjust. The touch controls are very responsive. When powered on and placed on ears, they immediately drown out the outside nose. The mics work perfectly when on conference calls for which I use for work. The audio quality is superb which you can adjust through the Sony app to make it sound the way you want. The price was a little steep but well worth It!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hypnosis8575, We're very grateful for this positive feedback! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , awesome noise cancellation!! Great battery last long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tito,
Thank you for choosing Sony!
We’re delighted to hear that you are enjoying the exceptional sound quality, industry-leading noise cancellation, and impressive battery life of the WH-1000XM5. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s comfortable, good noise cancel sounds good overall just a good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaD,
It's truly wonderful to know you're enjoying the WH-1000XM5 headphones. Their comfort, effective noise cancellation, and overall sound quality are key features we strive to perfect. It's most rewarding to hear they're enhancing your listening experience. Thank you for choosing Sony! We hope you continue to enjoy your headphones for a long time.
Best regards,
-Fred