Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Love everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I use them everyday and the battery lasts almost all day. They stay on well and the audio quality+noise canceling makes them that much better:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aurora, Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever no debate to this date, premium and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MilkJuice!
We are thrilled that the WH-1000XM5 is providing that premium, high-quality experience you were looking for. From the industry-leading noise cancellation to the refined sound of the 30mm driver units, we really poured everything into making these a modern classic.
Enjoy the music and thank you for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Top Tier Headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend had bought this for me as an early birthday gift and it’s amazing. I used it during my long trip and barely had to charge it. The sound quality and the noise cancellation feature was great during my 15 hour flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi raymondndls, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound of the music in there are very comfortable on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rei1173, We're pleased to hear you love the sound quality of the WH-1000XM5 and find them comfortable to wear. Thanks for sharing your awesome feedback and for choosing Sony! -Jess
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever bought. After asking around and trying another major competitor I settled on them. The sound quality is as you’d expect from higher end headphones from Sony, very good. I love the deeper end of the sound. I use them when I work outside because I love the noise canceling. It removes at least half the noise from the lawnmower. I was told they wouldn’t work well with my Xbox because the dialogue would be off. That is wrong. I use them every day and never notice any dialogue or other sounds being “off”. It was well worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM,
That's fantastic to hear! We're thrilled that you're so happy with your WH-1000XM5 headphones and that they've exceeded your expectations, especially with the sound quality, bass, and noise canceling. We designed them to provide a premium listening experience, and it's great to know they're delivering for you, even during outdoor work. It's also great to hear your positive experience using them with your Xbox.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great audio & comfortable for glasses wearer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. It is comfortable and the noise cancelling feature is amazing! If this is your first Sony headphones, it is definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linh,
Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for supporting Sony!
-David
- Pros mentioned:Comfort, Sound quality
Better than beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphones for the gym! I have had beats studios 3 before and they tend to hurt my head and ears after a while. These headphones are super comfy and the noise canceling works really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdalbertoD,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Must Try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! The sound is awesome, battery life is sufficient, love the app on the phone with scanning your ears, helping with the way sound is delivered. The update was really slow though, took about an hour to finish the firmeware update for some reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tripp, we're glad you love our the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue updating your SONY unit's firmware. In the event that you encounter this issue again in the future, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00206321
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ,
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! So light and comfortable. I’m not a professional sound expert but I really enjoy the sound from these headphones and I love the feature to customize sound to your liking. The noise canceling works great and is very helpful when I’m studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlissonV, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
My 2nd pair of XM5S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, amazing noise cancelling. Feels great on the head, nice and comfortable. Strongly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leib,
It brings us great satisfaction to hear that you are finding the WH-1000XM5 to be such a comfortable fit for your daily listening. We are delighted that the combination of our leading noise canceling technology and amazing audio quality earned your strong recommendation.
Thank you for being such a valued member of the Sony family!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
SOLID ON EVERY LEVEL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are... fabulous. They are comfortable. The charge lasts for hours and recharges quickly. The sound... the most important part... is amazing. These surely aren't the cheapest but they are truly solid on every level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CTNY, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great for planes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Planes seem louder than 20 years ago. I am likely wrong, but i needed these headphones. Wireless and noise canceling. I can listen to Audible without turning the volume all the way up. Perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mergatroid, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is unlike anything I’ve heard before from headphones. The companion app makes it easy to adjust the eq and get the sound just right. It’s very comfortable, I wear almost 7 hours a day at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCoder, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
High-end noise cancellation with style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with mostly Apple products, I was searching for a pair of headphones that are of great quality and wouldn’t draw too much attention. Glad I went with Sony. They have great sound quality, lightweight, and an amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MHerr, We're delighted to hear that you are enjoying the sound quality, lightweight, and an amazing battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
All around good set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good, crisp. Lacks a bit of booming bass compared to my much older Beats Pro (before the apple merge). Noise cancelling is good, the dynamic mode leaves some room for improvement. Overall great set, nice and light on the head too. I'd say theyre $100 overpriced, given some of my $100-200 headphones are pretty close in terms of sound quality alone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomD, We're glad that you like the sound quality and noise canceling function. Please ensure to download the Headphones Connect app. It has an equalizer that can be use to customize the settings to fine-tune your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones ive ever bought
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never had a pair of headphones that provide such comfort and such grear sound quality at the same time. If anyone ever asked what headphones i would recommend, hands down its the XM5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sonya XM5 Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was amazing, and the anc made it so listening to music in very loud scenarios was very comfortable and audible.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AngelC!
We are absolutely delighted to hear that you find the WH-1000XM5 headphones to have amazing sound quality.
It's especially rewarding to know that the Active Noise Cancellation (ANC) is making such a difference for you, allowing you to listen comfortably and audibly even in very loud scenarios. We engineered the XM5s to deliver that world-class silence and sound quality, and your feedback is a great validation of that effort.
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Love the head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the quality of sound is amazing the head sets fit great! I think they are priced well for the quality and sound you get out of them compared to other brands! 5/5 rating love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greeksavage Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product great sound would recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeC,
Thanks for the recommendation! It is most rewarding to hear that the sound quality has made such a great impression on you.
The WH-1000XM5 features an "Auto NC Optimizer" that automatically adjusts noise canceling based on your surroundings and wearing conditions. It also includes 30 hours of battery life.
We appreciate you choosing Sony!
Best regards,
Estefany