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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6231 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 6,231 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony is the GOAT

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these , great noise cancelling, insane battery life. And love the software that you can download on your phone for hearing protection etc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tpatt, We are glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Amazing sound quality and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, KevinH! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Good options if you lookind for everyday headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift for my nephew. I like the quality of the materials, it is proof of damage if you bend it. Nice sound. Far better than Sony - WH1000XM4. The weight is very light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmytro, Excellent! We're also glad that you like the quality of this headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to BOSE 700, Sony GH-4 Comfortable for hours of wearing, sound quality is good but too flat, noice cancelling is great. Built quality is good as well. A few times had an issues with connection and n/c, was resolved by turning off/on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, Great! We're glad that you are enjoying the features, battery life, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! Fantastic battery life and quality of sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardG, Awesome! We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, and the sound is great. Fantastic noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, PaigeR! We're glad you found the right headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great to workout with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great to workout with & music is clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisetteC,

      It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony xm5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds and they are very comfortable for long listening

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BraylonB,

      Thank you for the purchase! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bomb headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maya,

      You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great except for build quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort and sound are outstanding, truly amazing. I returned them because the arms slid too easily and I had to adjust them each time I put them on. Really disappointing for the price, but if you don’t mind this then definitely buy them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS,

      Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort and sound quality of the headphones. It's unfortunate that the headset was returned. Your feedback about the design is greatly appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product. Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thé sound quality is awsome. The noise cancellation is amazing. Very confortable. I love the case. The battery life could be better. Overall, I recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosemaryC, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the XM4. I loved those, but the 5’s are an upgrade in sound and comfort. I have big ears and these fit my large nogin better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, GregE! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to my AirPods Pros, but wanted headphones. I tried Apple and Bose before these, but both were not as good. The quality of the headphones is very clear and the app they come with allows you to customize the sound to your preference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the WH-1000XM5, SarahR. It’s great to hear that you found the sound quality excellent and appreciated the customization options available through the companion app. Sony's focus has been on delivering superior audio quality and the ability to personalize sound settings, which seems to have matched your requirements well.

      We’re glad you overall had a positive experience, and we value your feedback!
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Great product for the price! Great sound quality and comfort

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaM, That's fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive noise cancellation of your WH-1000XM5. It's great to know that you find them extremely comfortable for long wear without causing any discomfort. Enjoy and thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love his new headphones! Quality is really good and sounds amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KennethD,

      Thank you for choosing Sony!

      We’re excited to hear that your son is enjoying the WH1000XM5 headphones and appreciates their quality and sound. Knowing they bring such positive experiences to your family means a great deal to us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Qualiy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and quality. Sony never disappoints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, JohnE!

      We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.

      Thank you for your continued trust in Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    XM5

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones in terms of quality I have ever had. Switching from AirPod pros to these (sick of in ear headphones) and they have blown them out the water by a mile. Go buy these immediately.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JakeF, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This type of headphones having a great sound system

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarwanA,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the great sound system of the WH1000XM5 headphones. Your positive feedback inspires us to continue delivering high-quality audio experiences that enhance every moment.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Gentle on the ears and superb sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, eredor! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    best headphones ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product, great quality and sound and top notch noise cancelling. It feels very light when wearing. i highly recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noel, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US