Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony Blue-Tooth headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Blue-Tooth Sony headphones are great sounding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradH,
Thank you for choosing Sony!
It brings us great joy to hear that you find the WH-1000XM5 Bluetooth headphones deliver excellent sound quality. We’re glad they are enhancing your audio experience and appreciate your positive feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones with better software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good software better than bose qc3. Software is where it shines with talk to cancel noise canceling. Very nice feature for when the wife keeps trying to talk to me with my headphones on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swiish,
We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!
We appreciate the preference, have a great day!
DiegoV
Wonderful
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Absolutely perfect, i love the noise cancelling. The fit perfectly and are super flexible, i love the look and feel of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZioB, amazing! We're glad you love the noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Great buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. So much lighter than my AirPods Max, making them SO much more convenient to travel with. Good audio quality distinct (not necessarily better, but different) from other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSaxena, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and fit on ears. If you need to workout, take the XM4s instead as they are better in that way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhavishyV, We are happy that you like the noise canceling feature of your new Sony WH1000XM5 wreless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Best Yet Listening for Music or TV!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have difficulty with my hearing and these headphones are the best thing I have found. They’re comfortable and give great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alva, That's nice to hear! We're delighted that you find these comfortable and you're enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Headphones are great!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a year using these headphones and they are great! Wish the volume could go a little higher but overall they’re really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jairo, Thanks for your feedback. We're glad that you like the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Weight
Review for giftcard
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s rlly a 4.5 star headphone but better than the AirPod maxs imo better battery life, lighter, but it’s uglier than the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kunuh, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We also appreciate that you like the battery life and lighter design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10, honestly was considering the air maxs but I am so glad I went with these! Amazing sound quality and comfort for a lower price, I use them everyday!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YarizP, Fantastic! We're thrilled to hear that you are enjoying the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones both in sound quality and noise cancelling. Easy to use and very comfortable. Good construction quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jams,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, design, and user-friendly functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Portability
Overall these are great except...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work really well. They have great noise cancellation and I love the color. My only complaint is the app is out of date and I don't like that I can't fold them like other headphones I have had in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalkDMC,
Thanks for sharing your review of the WH-1000XM5 headphones! We're delighted to hear you find them to be effective, and that you're enjoying the great noise cancellation and color.
We appreciate your honest feedback on both the app and the folding design. The new design was a change from our previous models, and we understand that portability is a key feature for many users. We will certainly pass your comments along to our team for their consideration—we're always working to improve the user experience, and your input on the app is valuable!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were amazing. The noise cancelstion is outstanding and the bass on them are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HugoJ!
Thank you so much for your feedback on the WH-1000XM5 headphones. It brings us great satisfaction to hear that you’re happy with the noise cancellation and bass performance.
These headphones are designed to provide an immersive listening experience with industry-leading noise cancellation technology, adaptive sound control and high-resolution audio support to deliver rich and detailed sound.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony XFBXM5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happybwith my purchase (have had these like 18 months).. Great sound & features and ease of use. (The only gripe is they do tend to try and fall off with strenuous movements or if you abruptly stop or bend over]. 05/2025
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueL, thank you for the fantastic 5-star review! We're really happy to hear you've been enjoying your WH-1000XM5 for the past 18 months and that the sound quality, features and ease of use have made a lasting impression. We appreciate your feedback about the fit during more active movements, this is helpful for our development team as we continue to improve. Thanks again for your support and for being part of the Sony family! Regards, -Dominick
- Pros mentioned:Sound quality
Wow Wow Wow what a difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the bows headphones, the most expensive ones I think around $430. They accidentally got washed. I thought the Bose were pretty good until then. I then just did a little research and ended up buying these Sony's. What a difference. Night and day in every aspect better than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleC,
Sorry to hear about the accidental wash, but it sounds like it led you to an amazing upgrade. We're thrilled that the Sony XM5 headphones exceeded your expectations in every way. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Great Noise cancelling and durable headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved this headphone from Sony, although it is a little bit long in the tooth, it sounds great but it is a step lower than my new Sony-WH-1000XM5, the 1000XM4 is a much better when I'm traveling because it is foldable. It is also durable. My only minor complain is the touch sensitive right side, sometimes it's not that 100% consistent. I still recommend it since the price is dropping quicking. It is the best value headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iced, Thank you for sharing your wonderful experience with your WH1000XM5! We're very happy to hear that you love the great sound quality, foldable and durable design, and top notch noise canceling feature of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor panel and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best bluetooth phones I've owed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Phones are great. Sound amazing! Connects easily to everything I asked it to. Super comfortable. Excellent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Progman, Great! We're glad that you like the sound quality, features, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my boyfriend who had been on the hunt for a pair. The day after I gave them to him we had a long flight and he put them to the test—he loved them! He says they have tons of great features and that the noise cancelling works amazingly well (I tried them on for a bit too and can confirm!). He said they were also incredible comfortable to wear for the 6 hour flight. Very happy with this purchase and I plan to buy a pair for myself as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas, We appreciate your perfect star rating. We're pleased to hear that your boyfriend love his new headphones. The WH1000XM5 is perfect for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever no debate to this date, premium and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MilkJuice!
We are thrilled that the WH-1000XM5 is providing that premium, high-quality experience you were looking for. From the industry-leading noise cancellation to the refined sound of the 30mm driver units, we really poured everything into making these a modern classic.
Enjoy the music and thank you for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, easy BT connection and great noise cancelling features.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Julsv,
That is fantastic feedback! We are thrilled that you are enjoying the excellent sound quality, easy Bluetooth connection, and great noise canceling features of your Smoky Pink WH-1000XM5 headphones.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and very confortable to wear for long periods long battery life , but just wish the pads would swivel and that they’d fold up .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioM, Fantastic! We're thrilled you like the great noise cancellation, comfortable fit, long battery life, and excellent sound quality of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of swivel and fold up option and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam