Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses headphones are the best by farrr ive ever had very comfortable and sleek and battery life is wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChloeH, Awesome! We're glad that you love the sound quality, comfort and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Great product and great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, really worked well. I will never travel again without noise canceling headphones- they made that much of a difference. Also thanks to the Best Buy staff for helping me pick the perfect pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JoW1, Thanks for the great review and the 5-star rating! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality, Weight
Samsung XM5 Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to the new model and love them. They are lightweight and easy to use. Love the noise canceling when flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tlo1, Awesome! We're delighted to hear that you are happy with your upgrade! We're also glad that you like the light weight and ease of use and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good for the price paid, a late model that’s still very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kh22!
Thanks for the great review! We are thrilled to hear that you find the WH-1000XM5 such a good value.
These headphones are packed with awesome features. They block out background noise completely so you can focus on your music, and they stay comfortable even if you wear them all day. Plus, the battery lasts a very long time, and the sound quality is incredibly clear.
Thank you for choosing Sony headphones!
Best regards,
Estefany
wireless noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, definitely noise cancelling and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rose,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WH1000XM5 headphones and their noise-cancelling features, along with the comfort they provide. Knowing they enhance your listening experience means a lot to us, and we appreciate you taking the time to share your thoughts.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Amazing Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and sound with amazing battery life and noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianV, Awesome! We're glad that you like the sound, battery life, noise canceling, and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great noise canceling headphones god tier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in loud environments great sound and bass has the perfect balance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R2d3tv, We appreciate your feedback and we're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayR, Perfect! We're glad you like the excellent noise cancellation and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design, sound, functions, etc. Best headphones so far. Personally better than Airpods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi philosykos, We're glad that you like the sound and functionality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality headset from bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5star quality, exellent performance i love this headset
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star review, GarryL!
We are absolutely delighted to hear that you love your WH-1000XM5 headset! It is wonderful to know that the performance and quality are meeting your expectations. We’ve worked hard to ensure these headphones deliver a world-class listening experience, and hearing that they’ve earned a "5-star" rating from you makes our day.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
XM4 and More!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful in and out over-the-ear headphones by Sony. Love the new design after the XM4s. Exceptional listening experience in all genres of music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjosephh, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound, a little uncomfy for big ears but overall the noise cancellation is spot on and it has great battery for bunch of hours of nonstop favorite music, I really recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sabecriss, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones I've Owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the headphones for a year now and still love them. I listen to audio books, music, and make calls when I go for walks outside. The sound is fantastic the call quality is insane. The connectivity is crisp and I can set my phone in the middle of the house and listen and talk anywhere I go while doing house chores. The head pinch was a bit of a problem at first. Found that wearing a hat helped early on to add some padding. As the headphones wore in, the band has lost the pinch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonH, Thanks for the 5-star rating! We're happy to hear that you are enjoying your music with the new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional sound quality, comfort, and noise-canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi muelsyse, We're glad that you are enjoying the audio quality, comfort, and noise canceling of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! Amazing audio long lasting battery couldn’t recommend more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinnieB, We're glad that you like the sound, battery life, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
First time user for mx5s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these i use to be a bose loyal fan but these mx5 are superb, bass and quality of the music is wonderful also i also use the Sony WF 1000mx4 now I am a loyal Sony customer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deadpool, Awesome! Glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market. Far better than beats. Great sound and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG, We're glad that you like the sound and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! I love the ability to turn the noise cancelling feature on and off, so I feel comfortable wearing them while walking outside and will still hear when someone is behind me. The app is easy to use, and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homer, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these things 8-12 hours a day between work and gym and they are phenomenal being able to drown out noise or let it in whenever i want is perfect for my job in machining and perfect for backround noise at the gym. The sound quality is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1834,
You made the right choice! We're thrilled that you like the battery life, noise canceling function, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Incredible!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I travel internationally often. Have fallen asleep with these on my head for 9 hours and woke up not feeling any ache nor hearing fatigue. Bass is also incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollynL,
Thank you for choosing Sony!
We're very glad to hear that you’re enjoying the WH-1000XM5 headphones, especially during your travels. It’s great to know they provide you with comfort and incredible sound quality, even during long journeys. We're also delighted that you find the bass incredible! Safe travels, and happy listening!
Best regards,
-Fred