Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation! Bought them because I fly a lot for work and they’re great for blocking out all the noise in airports and on the plane. Highly recommend, if you have extra money laying around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisJ, Thank you for the awesome review! We're glad you like the excellent noise canceling feature of your Sony WH1000XM5 and it's great to hear that it blocks out all the noise in airports and on the plane. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony - WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! High-end quality. Light and comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reynaldo, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I own the previous headphone and notice a significant improvement. Sound quality is perfect as well as noise canceling
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is really good. Sound is clear and noise cancellation is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notyours25,
We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable to wear for long periods of time, and sounds great. easy to pair with multiple devices. the setup was intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Awesome! We're glad that you like the comfort, sound quality, ease of pairing and setting up your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones . Comfort fit. Noise cancelling. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorH, Awesome! We're delighted to hear that you like the noise canceling, sound quality, and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and excellent sound quality! Exactly what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganP, Thank you for giving the WH1000XM5 a perfect rating! We're very happy to hear you like the comfortable fit and excellent sound quality of this headset. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Amazing Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the Cancelling-noise feature it’s really amazing. Also the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedA, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for the amazing review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. They have great battery life and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .HiJenniferS Amazing! We're thrilled to hear that you love the battery life and sound quality. Thank you for choosing Sony. Erin
love these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones while testing them out on location. I have been contemplating buying these for a while and was waiting for a sale to purchase it. I got tired of using my airpods and they would pop out of my ears quite often. I like the feel of the over the ear headphones. I also enjoy the ambient change in different environments. Good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayC, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality in headphones. They are pretty comfy too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chainsawzmanz, Amazing! We're delighted to hear that you love the sound quality and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Efficient
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are super comfortable and it works its magic when it comes to noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaM We're glad that you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones have been just amazing excellent sound quality and the charge lasts long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Munno, Great! We're pleased to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound quality and customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing battery capacity. The sound quality is amazing. There are button options to make it where you can pause, skip and fast forward in such easy and convenient ways. The customer service was awesome and staff was helpful in helping me decide when model to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MollyM, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Battery life, Weight
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so light weight and comfortable and the battery lofenis amaizng
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jgonzalez94, Amazing! We're very pleased to hear you like the lightweight and comfortable design, long battery life, and overall features and performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these sony headphones! Great sound and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanH Amazing! We're delighted to hear that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
I love these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, great sound, great noise cancellation, great design
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephG,
Perfect! We're glad that you like the sound quality, noise canceling function, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Great bass sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the beats pro headphones cant compare to bass or quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ortega,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the bass sound quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Didn’t know they would be so GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for when on the plane so I can use noise cancellation and with bluetooth, however the sound is go great I use these now for when walking! LOVE THEM. (I also got a bluetooth transmitter so I can be wireless when watching a movie on the plane’screen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuycustomer, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise cancelling, comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaphaelE, Thank you for giving the WH1000XM5 a perfect rating! We're glad you like the amazing sound, top notch noise canceling, and comfortable fit of these headphones. Thanks for choosing Sony! -Sam