Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They sound great. I am really happy with the puchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ARod, Thank you for the 5-star rating! You've made an excellent choice! We're thrilled to hear you're very satisfied with your purchase and you love the great audio and overall features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best headphone ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like listening to music or making music buy these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great the Anc and sound quality is untouchable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're happy to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best upgrade from the other headphones I had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JOSHUAD,
Thank you for your fantastic review! We are so glad to hear that you love your new Sony headphones and consider them to be a great upgrade.
The Integrated Processor V1 and HD Noise Cancelling Processor QN1 are what make the noise cancellation so effective. This dual-processor system, paired with eight microphones, is a major step forward in our noise-cancelling technology, allowing you to completely escape into your music and enjoy a truly clear listening experience.
Thanks for choosing Sony, and have a marvelous day!
DiegoV
Happy Husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones do exactly what they are intended to do. He got these after wanting to purchase them for 6 months. He was extremely excited to wear these and I didn’t understand why. He is smiling more I’ve noticed especially when I talk to him about work of even more when it’s cleaning day for me. He seems very satisfied with his experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebecaP, Excellent! We're pleased to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
The best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had no lie very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergiom, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise cancellation head phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phone I had ever great noise cancellation tech
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhaskerV, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Solid!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and ease of use is amazing! Noise cancellation is solid as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickJH, Thanks for sharing your feedback. We're glad that you like the sound quality and user-friendliness of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Good, but not as good as Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I expected. Great headphones for the price, but I prefer my Bose Quite Comfort noise cancelling headphones over these.
I would recommend this to a friendMusic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! I haven't had any issue this these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your fantastic feedback, Karin! We're thrilled to hear that you are enjoying your WH-1000XM5 headphones and that everything is working perfectly for you.
The WH-1000XM5 was designed to deliver top-tier sound quality, industry-leading noise cancellation, and all-day comfort for an exceptional listening experience. Your satisfaction lets us know we’re on the right track, and your positive review motivates our team to keep raising the bar.
If you ever have any questions or would like tips on getting even more out of your headphones—such as customizing sound settings with the Sony | Headphones Connect App—please don't hesitate to reach out. Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the noice cancel and they work amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CynthiaL We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great upgrade from the 4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones outshine the previous version in every single way. I love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJ54,
Awesome! We are extremely pleased that you love your new WH-1000XM5. We are also delighted to hear you are satisfied with its superb quality and amazing performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Definitely worth it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome features, I got it as a gift and they use them daily. It’s amazing when I FaceTime them, I don’t hear the noisy background, I even borrowed them for a trip and they were life savers during the flight, I’m thinking of repurchasing for myself. Definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AishN We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once again, SONY outdid itself when it comes to noice canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Igor,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headset ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently got these for myself and i absolutely love them! Best sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, We're pleased to hear that you love the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
WH-5000XM5 REVIEW
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sound quality and noise cancelling are unbeatable in the modern day over-ear headphone league, the XM5's began to deteriorate very quickly and the hinges began to break after normal wear. I believe that for $400 it should at least last 5 years, but only managed to survive 2.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliNguyen,
Thanks so much for reaching out and sharing your experience with the WH-1000XM5 headphones, especially since you've been so happy with their sound quality and noise cancellation.
We truly appreciate you bringing this to our attention. We completely understand your frustration and your feedback is incredibly valuable as it helps us improve our products.
If you have questions or need assistance, please don't hesitate to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Sincerely,
Estefany
Best quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dreamed about this one for few years finally I bought it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrjinbadamB,
Thanks for the wonderful review! We're so happy to hear you finally got the WH-1000XM5 headphones you've been dreaming about. We hope you're enjoying the listening experience—outstanding sound quality and top-tier noise cancellation!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price i got it. Its all i wanted and more only thing my hears get but hot sometimes but everything else is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel!,
Thank you so much for your fantastic 5-star review of the WH1000XM5! We are delighted to hear that you are satisfied with your purchase and find the headphones to be exceeding your expectations for the price.
Regarding the issue of your ears getting hot, this can sometimes happen with over-ear headphones, especially during long listening sessions.
Your positive experience with the other features of the headphones, such as their overall performance and value, is greatly appreciated. Your feedback is valuable to us as we continue to improve our products, if you have any other comment about your WH1000XM5, do not hesitate and share your feedback to us.
Thank you for choosing Sony
-Gus
Best of the Best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent NC headphones. Moved up from the XM3's. Wasnt sure how the experience between the the could be improved, but Sony nailed it! The variety of options to fine tune the listening experience is appreciated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatCity, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The best wireless headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I trust the brand. The best value for durability and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JitTheMan, Great! You definitely made the right choice. We're truly delighted you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for trusting Sony! -Jess