Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Good but still waiting more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped for more from Sony's latest offerings. They leave much to be desired. As for my preferences, I lean towards the competition this year. "I had hoped for more from Sony's latest offerings. They leave much to be desired. As for my preferences, I lean towards the competition this year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, we appreciate your taking the time to share your thoughts about the WH1000XM5. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product nice sound, very good and highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1Good1, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature helps in the gym but the max volume could be improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yess, Great! We're glad that you re enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Decent, wish it was water and dust resistant
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it had water and dust resistance or user replaceable earcuffs then it would get 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shupo, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input regarding the earcuffs as this will help improve our product.
Regards,
Carl
Overall Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Bought them for my son in law and he loves them. He uses them when he goes to the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christine,
Thank you so much for your kind review! We're happy to hear that your son-in-law is loving his WH-1000XM5 headphones, especially for his gym sessions. We hope he continues to enjoy the amazing sound quality!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever and better than the iphones headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonBonilla, Glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Can’t wait to use these on the plane - I also got a bluetooth transmitter so hopefully when I plug it into the plane’s headphone plug, I can be wireless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuycustomer, You've made an amazing choice! We're glad to hear that you're satisfied with your new Sony WH1000XM5. Safe travels and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A little disappointed….
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i took these on a trip with a group of people to test the noise cancellation and was kinda disappointed that i could still hear my friends in the background while in the car driving to our destination. I had previous pairs and never complained but maybe these were defective but the music coming out was A1 but the noise cancellation was a big NO.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Markus we're sorry to hear that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have with our premium products. Allow us to help and turn this into a better experience.
You can toggle between noise canceling and letting the ambient noises, simply use the button on the side of the headphones. You also have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. Please ensure you have downloaded from the app store.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Weight
Not So Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous gen or even the ones before that which I have used before. I purchased these I immediately regretted it. Made me miss the wh-1000xm3. For me the only good I can say is how light they feel. The worst part of my experience with these was listening gets paused so frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuLDR, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Cans, Minor Inconveniences
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present for me, so I’ve been using it for about a week now. This is an overall great headset with only two minor problems. One, if you wear glasses with these you will experience sound leakage, and two, after wearing these for three hours or more with glasses, your ears may start to hurt. At least, mine did. If it weren’t for those two issues, I would have rated it five stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyM, we're glad you are enjoying your new headphones. We're sorry to hear that you have issues wearing your SONY unit with glasses. Please adjust the orientation of the units. Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for music or studying. Great customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaB,
It's excellent to hear that your WH-1000XM5 headphones are perfect for both music and studying! We're also very happy to know you had a great experience with our customer service. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! The noise cancellation feature is spot on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pencil, Awesome! We're glad that you like the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Power and battery issue.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting use to the power and battery settings. Seems like the sensor doesn't work to turn them off when placed in the case. Also irritating is I can't listen and charge. I have had to use my old buds for important meetings that don't work great due to this. However everything else so far is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, Thanks for sharing your experience with the Sony Xm5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. We apologize if your are experiencing issues or troubles with the headphones. Unfortunately, you won't be able to use them while charging. As for the sensor, make sure that your device has the latest firmware version to improve its performance. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use em quite often they are nice beacuse they work well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great …………………..,,,,,,,,,,,,,,,,,,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sounds, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Perfect Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, perfect for workouts and travel. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AlM1,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear how their comfortable and sleek design are meeting your needs!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Incredible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. They worked better than any headphone or airpods I have ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharryL, thanks for your wonderful 5-star review! We're thrilled to know that the Sony - WH1000XM5 have made a great impression on you. Their Magnificent Sound has been engineered to perfection and its ultra-comfortable, lightweight design is perfect for all day listening! It's great to know these headphones are hitting all the right notes for you, thank you for choosing Sony. Best regards, -Dominick
Not as good as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay. I expected more. For one they were uncomfortable compared to the xm3. The sound was slightly better but seemed like some songs sounded really good while others sounded terrible. I never notice that on the xm3. I couldn't wear them more than an hour without taking them off. Maybe it would have adjusted over time but not in two weeks. The bass seemed great on some songs but non existent on others. I suspect the range isn't as good as previous models even though it's cleaner it's just strange and makes for an inconsistent listening experience. Something else I noticed was way more detail but almost to much where I never heard it before in a song and it was distracting and didn't add to the music. An example is some songs have like what sounds like you are listening on vinyl. Some songs are made that way but it's over emphasized and stands out. Hard to explain but it's distracting and unpleasant to me. The mic for calls is noticably better but the lack of comfort and the inconsistent sound quality I gave them to my wife to use and took my xm3s back and will look for something else down the road. Disappointed in Sony for these. They used to only release the best but feel these are rushed or something and was a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi briand, Thank you for taking the time to review the WH-1000XM5 headphones. We're sorry that you're having issue with the WH-1000XM5 headphones. We apologize for the inconvenience. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. The specially designed 30-mm (precision-engineered) driver unit with light and rigid dome using carbon fibre composite material improves high-frequency sensitivity for more natural sound quality. From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple-microphone noise cancelling keep out more high- and mid-frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimized based on your wearing conditions and environment. For more details, please check this model at our support website (http://www.sony.com/esupport) for product specifications and features.
Thank you for sharing your review. Jay
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice noise canceling and sound quality, good case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Great! We're glad that you are enjoying the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Returned due to Transparency mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones. I returned these because the transparency mode was louder than without the headphones on, which bothered me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JenniferF,
Thank you for considering Sony products.
We’re honored to hear that you found the WH1000XM5 headphones comfortable. However, we apologize for the issue you experienced with the transparency mode being louder than expected. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred