Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was cheaper than the Apple. First impression, i love the silver color and minimalist look. Once I tried it on, i didn’t like the feeling of it. It felt light and slippery. I do not recommend working out with this. Other than that it’s great and it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisdiana, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great but too big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant fold like the older models. Sound and styling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PagolDadu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones, not a 5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighter weight and a little warm on the ears. Good sound quality, but i returned them after a few days. I prefer some of the other options. I also didnt like the way they set on my head/around my neck when I wasnt using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElliottE, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that the WH1000XM5 did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
OK but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are just ok in my opinion. I am a radio dj. They suffice as back ip emergency pair but I am not in love with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BeverlyS,
Thank you for considering Sony products.
We apologize that the WH-1000XM5 headphones have not fully impressed you in your role as a radio DJ. We want you to enjoy a five-star experience with your headphones, and we would appreciate any additional details about your concerns or any issues with the unit. Please don’t hesitate to reach out to our support team, who are ready to assist in enhancing your experience with the headphones.
You can access all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good, but you have to get used to the pressure of the noise-cancelling. They can get a little uncomfortable after a couple hours. I would recommend them to anyone who wants or needs the best noise cancelling possible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe1, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Immerse yourself in sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m usually Apple products ALL the time. Without question. Then a friend said to go and try/listen to them at a display center. Not disappointed in the least. Best purchase made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RawDawg, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing performance of your WH1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Blocks a Noisy World for a Writer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and easy connect to all my Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indianacustomer, Awesome! We're glad that you like the noise canceling function and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones I’ve ever owned by far, literally owned it for years now and no wear and tear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They great sound quality and noise cancellation are the best. They are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigD, Awesome! We're happy to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
You won’t be disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t believe the hype until I tried them. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickiH, thank you for your positive feedback on the WH-1000XM5 headphones. We're thrilled to hear that they're living up to the hype and that you find them worth every penny. Your experience echoes the sentiments of many other users who appreciate the superior noise-canceling capabilities, comfortable fit, and high sound quality these headphones offer.
If you have any further feedback or questions about your WH-1000XM5 headphones, feel free to reach out. Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset. I like the nice clean look and the audio is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Went with them over the Apple Max pair and have not regretted it one bit. The driver software for iOS fets the job done phenomenally and you dont even have to initiatenit yourself at all. Definitley worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ILOVETECH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Honest opinion
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good! Wish it was more amazing though. Maybe it is my use that’s the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andrew,
Thank you for choosing Sony!
We truly value your feedback regarding the WH-1000XM6 headphones, and we're delighted to hear that you find them to be quite good. Our goal is to enhance your experience even further. If you’re facing any issues or have any suggestions, please feel free to reach out to us at socialsupport@am.sony.com. When you do, we kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you get the most out of your Sony headphones!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Very comfortable. Best noise cancellation in the market in the market. Highly recommend over the Apple AirPod max which I think are over priced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addie, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Car
Don't buy Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5's were my second pair of noise cancelling sony's. I previously had the xm4's and let me tell you. They break very easily my xm4's lasted less than two years and it has been less than a year since I bought the xm5's from best buy and they too are broken. I call sony support because it should still be covered under warranty, but "physical damage" is not covered and it will cost over $100 to fix. I bought these for $350 a little over 8 months ago!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DANIELB,
We are genuinely sorry to hear about your experience with both your previous XM4s and your current WH-1000XM5 headphones. We understand how frustrating it is to deal with damage on a premium product you've owned for only eight months.
However, our limited manufacturer's warranty strictly covers factory and component defects, which means any form of physical damage is explicitly excluded from coverage.
Please be assured that your feedback regarding product durability is very valuable to us and has been shared directly with our product engineering teams.
If you change your mind and decide to proceed with a repair, our authorized service provider, Encompass, offers a dedicated repair service for the WH-1000XM5 model. You can reach them directly at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Thank you for considering Sony!
Regards,
Dominick
Great Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman took all the time I needed and answered all my questions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SherryR,
Thank you for choosing Sony!
We're thrilled to hear that the BestBuy seller took the time to answer all your questions. We hope you enjoy your WH-1000XM5 headphones, which boast an impressive battery life of up to 30 hours and feature quick charging—just 3 minutes of charging gives you 3 hours of playback!
Best regards,
-Fred
Sony > Apple
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones - takes a little getting used to at first but overall would recommend. Sometimes if you wear too long it could hurt your head but honestly that's most things hats included
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GHBS, thank you for your output. We're truly glad that you are enjoying your new headphones. We also appreciate your recommendation. Thank you again for choosing Sony. Erin
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to workout in and great over all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Baldo,
Thank you for your fantastic feedback on the WH-1000XM5 headphones! We're immensely pleased to hear that they have enhanced your workouts and surpassed your expectations. Your experience inspires us to keep providing top-notch products. Thank you for choosing Sony!
Best regards,
-Fred
- Cons mentioned:Price
SAVE YOUR MONEY!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, Lots of better choices for less money. You can talk about sound quality all day long, for me Evo Crushers, Crush the premium brands in performance. Save your money. No they don't have noice canceling, because they don't need it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, Thanks for the feedback. We're sorry if you are not impressed with your headphones. Kindly check the link below. There are few steps you can perform to improve the sound quality of your headphones. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Comfort, Sound quality
LeaveUsAlone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort and sound was AMAZING, BUT, some genius thought it would be a good idea to interfere with how I want or don't want to damage my hearing. THEY INSTALLED A LOUDNESS SHUT-OFF AFTER SO MANY HOURS OF LISTENING, PER WEEK NOT COOL
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelS,
Thank you for reaching out to us with your concern. We are pleased to hear that you appreciate the remarkable sound quality and comfort of your Sony WH-1000XM5. However, we regret to learn that you are encountering some issues with the product. This is not the experience we strive to provide, and we are committed to improving it for you.
To better assist you, we would like to gather more information about the specific issue you are facing. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess