Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- |
- SKU:
- 12202383
Customer reviews
Rating 4.6 out of 5 stars with 6365 reviews
(6,365 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connectivity
Rated 5 out of 5 stars
My Son Loves Them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! Super long battery life and charge quickly. He like the sound quality as well. He had originally purchased these to use with his computer when he was making music, but there was a lag since it is wireless. Other than that, they are awesome!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Cindieloohoo!
We are absolutely delighted to hear that your son loves his WH-1000XM5 headphones! It’s great to know he is enjoying the super long battery life, the quick charging capability, and the excellent sound quality.
We also appreciate your valuable feedback regarding the wireless lag when using them for music production on his computer. While the WH-1000XM5 offers industry-leading noise cancellation and general listening quality, you are correct that dedicated wired or low-latency Bluetooth solutions are often required for precise, professional applications like music creation.
We are glad that, despite this specific limitation, he still finds them to be awesome!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Portability
Rated 4 out of 5 stars
good but not ideal for travel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are great headphones but the fact that they don't fold makes them not to portable. they have great quality and also putting into consideration that other reviews say they break easy it might be better to get the more recent xm6 but these are still great for someone on a budget.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyF!
Thank you so much for sharing your review! We are thrilled to hear that you are loving the great quality of your WH-1000XM5 headphones.
We also really appreciate your honest feedback about the non folding design and how it impacts portability for you. Comments like yours help us understand what our customers truly want.
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Great quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable amazing sound great quality very light
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leonps!
Thanks for sharing your thoughts with us! It is fantastic to know that you are having such a great experience with the WH-1000XM5.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Amazing Sound and Bass
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound Amazing, have had them over a year now. Love how comfortable they feel, took maintain them new I purchased some silicone cups to cover them so I can use them while I workout. Best headset I've had and I've gone through dozens thus far. Thes battery last me days and I use them for my remote job on Zoom calls.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, LouisM! We couldn't be happier to hear that you've enjoyed both the sound quality and the comfort of your headset over the past year. It's great to know the long battery life has kept up with your demanding schedule and that they've become such a dependable companion for your remote work and workouts.
We especially appreciate your thoughtful approach to maintaining your headphones with silicone covers—it’s always inspiring to see customers tailoring our products to fit their lifestyle needs. Thank you for choosing Sony and for making the WH-1000XM5 your go-to headset. If you ever have questions or need tips to get even more out of your headphones, we're always here to help!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best Headphones On The Market
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had and used the Sony XM-4 for years, loved those headphones and didn’t think they could be one up’ed, oh was I wrong. The Sony XM-5’s are even better is every way. Comfort, noise cancellation, battery life, ease of use! Would reccomend these to anyone!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewC,
Thank you for choosing Sony!
We're elated to hear that you’ve enjoyed both the WH-1000XM4 and now the WH-1000XM5 headphones so much. Your appreciation for the improvements in comfort, noise cancellation, battery life, and ease of use means a lot to us. It’s wonderful to know these headphones have become a trusted companion, and your recommendation truly inspires us to keep delivering exceptional experiences. Thank you for sharing your positive journey with our products!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Well above average set of wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't beat a Sennheiser wired headphone, but for a wireless set, they have excellent sound quality, good battery life, amazing extra features (like the ability to make adjustments with finger touches on the outside casing) and are very comfortable. They have never lost a connection with my phone, and do a good job in both ambient sound mode and with noise cancellation. My two quibble with these headphones are that in terms of noise cancellation, they are not as good as Bose headsets that I have had in the past, and that for what you get from Sony, they are actually a little pricey. I have an earbud set (off-brand) that gets you most of these features for 1/3 the price, The WH-1000XM5 also has a wired mode, that I have never needed or tried, but it's cool that it's there. The zippered carry case come with the set, and it's nice for use inside backpacks or suitcases, but won't hold up by itself for heavy travel. You will appreciate the quality level of the build and they have been decent at the gym as long as you aren't kickboxing or turning upside down a lot. Overall, worth getting if you need an over the ear set, but not if you just need a basic wireless headset.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nastrovieh, Thank you for your review! We are glad to hear that you are happy with the sound quality, features and battery life of the WH-1000XM5 headphones!
Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Absolutely Blown Away by the Sony WH‑1000XM5!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH‑1000XM5 for the past few weeks—and wow, I’m totally impressed. From the moment I put them on, the noise cancellation kicked in and transformed my daily commute into a peaceful escape. These are easily some of the best noise‑canceling headphones I’ve ever tried What really stands out: • Top-tier ANC performance – Whether it’s city traffic, airplane engines, or office chatter, the XM5’s adaptive noise cancellation shuts out everything with impressive efficiency • Incredible sound quality – The 30 mm carbon fiber drivers deliver a warm, engaging sound stage—bass is punchy, highs are crisp, and vocal clarity is excellent • Smart and intuitive app features – The Sony Headphones app offers graphic EQ, 360 Reality Audio, multipoint pairing, and automatic noise‑cancel optimization—features I actually use and love (). • Comfort for long wear – Despite a sleeker headband design, these stay plush and stable for hours—ideal for traveling or working at home • Excellent voice calls – With Precise Voice Pickup and AI-powered mics, I’ve made crystal-clear calls—even in windy outdoor settings • Long battery life + fast charge – I consistently get around 30 hours with ANC on (40 hours with it off), and a 3‑minute USB‑PD charge gives me ~3 hours of playback These cans are a truly premium experience. Yes, they don’t fold up like some models and they’re on the pricey side—but for unmatched ANC, rich sound, and daily convenience, they’re worth every penny.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SAMU,
Thanks for the detailed and great review! It is fantastic to hear you're so impressed with your Sony WH-1000XM5 headphones! We're thrilled their top-tier noise cancellation, incredible sound quality, and smart app features are delivering a truly premium experience. It sounds like they're perfectly transforming your daily commute and providing exactly the comfort and call clarity you need. We're glad you find them worth every penny!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Excellent Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a replacement for BOSE. What a world of difference. The sound is crisp and clear with zero interference. Making phone calls results in clear, easy to understand communications. The headphones are light, comfortable and easy to wear. Battery life is also a plus.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Chucknh! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a special gift to replace stolen headphones for my wife. She loves the overall design of these and said that they are comfortable with unparalleled sound quality.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB,
We are pleased that the design, comfort, and sound quality of the WH-1000XM5 have made them such a wonderful gift for your wife.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony 1000xm5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones for daily wearing. I enjoy the comfort and can wear them for extended periods of time without getting ear fatigue. The sound is incredible when comparing them to my Beats Studio 3s and AirPods Pro. I would strongly recommend these headphones for anyone in the market looking for quality, noise cancelling, and comfort headphones. The battery life is incredible and they are also great for podcasts/movies if you tend to travel frequently. Don’t think just buy them! You won’t be disappointed!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rob86,
Thank you for sharing your thoughts on the WH-1000XM5 headphones! It's great to hear that you find them comfortable for long wear and that the sound quality exceeds your expectations. Your recommendation regarding noise-canceling and comfortable headphones is greatly appreciated.
The impressive battery life and suitability for podcasts and movies during travel are definitely standout features. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate the comfortability and longevity of these headphones. The battery lasts forever and the sound quality is top notch, even better than the XM4’s that I have.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaE,
We are thrilled to hear that you're enjoying the elite comfort and top-notch sound of your new WH-1000XM5 headphones! It’s high praise to hear they’ve surpassed your experience with the XM4, and with up to 30 hours of battery life with noise canceling on (and 40 hours with it off), they are definitely built to go the distance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
:)
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at first i was really scared that i wasted a lot of money and should have bought something cheaper. but over time the fact that i don’t think of the headphones in any other way than “where are they” is so impressive to me, especially coming from the airpods pro. cons - the black ones get hella greasy. but maybe that’s a me problem. maybe i’m the nasty one here. - soft plastic: i got a tiny scratch in the first week of using them. i freaked out. i’ve been extremely careful ever since but i guess i wish they weren’t so soft - app is kinda weird UI imo and i hated the way the two devices would sync up. sometimes when actively using my computer, it would switch to my phone for no reason. i turned it off but it’s not that big of a deal for me to not have two devices at once - i went to do some laundry a couple hundred feet away and the connection was kind of bad, but i honestly haven’t experimented more with it pros - lightweight: i wear glasses and can wear these all day with no problem - sound is amazing, especially after tweaking the EQ - the noise cancellation is great (keep in mind compared to airpods pro) - i love the gesture of holding your hand up to the right side to hear something - they look lovely - the battery is stupid good, i literally have not had them die since i got them because it takes 10/15 min to charge and they’re back on full do i wish they were cheaper? duh. do i regret buying them for 400$? no. i feel like they will last long enough to be worth it :)
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peppis, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Rated 3 out of 5 stars
Lightweight but needs more support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and noise cancellation on these headphones. The only downfall that I have about them is the arm for the headphones they need a metal supports built in. The ear supports crack. I use these all the time. Very comfortable and lightweight
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryarob,
Thanks for sharing your review with us. We are very glad to hear that you love the sound, effective noise cancellation, and lightweight comfort of your Sony WH-1000XM5, especially since you use them all the time.
It is incredibly helpful to know your feedback regarding the headband arm construction, and we truly appreciate you bringing this to our attention.
We value your input. Thanks for choosing Sony.
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Sony WH-1000XM5 (Smoky Pink) Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones! They're super comfy to wear, have amazing sound quality, and the battery life lasts forever. I also appreciate how easy they are to clean and maintain. The noise canceling is really impressive—though one small downside (maybe user error?) is that it sometimes activates when I move my head or bend down. Otherwise, they’re nearly perfect!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Smoky Pink
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NinaC! It is great to hear you're loving your WH-1000XM5 headphones!
We really appreciate you taking the time to share your positive feedback about the overall experience and even the ease of maintenance.
Regarding the noise cancelling activating when you move your head or bend down, a simple fix is to turn off the Adaptive Sound Control feature in the Sony | Sound Connect app. This will keep the noise cancelling at its most powerful setting until you decide to change it. Give that a try!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great Sound & Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. The noise canceling is solid. I use these to play my PS5 (had to buy a $15 USB-C Bluetooth dongle to get these headphones and the PS5 communicating together) and wear them for several hours at a time without experiencing any discomfort. I recharge them as soon as I am done using them for 3-4 hours at a time, so the battery has not been an issue for me due to my limited use.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM,
We’re so glad to hear you’re enjoying the great sound quality and noise canceling on your WH-1000XM5! It’s also wonderful to know they remain comfortable even during those long PS5 gaming sessions.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure! Here’s a well-crafted customer comment: “I’ve tried many high-end headphones, but the Sony WH-1000XM5 is simply on another level! The sound quality is phenomenal, with deep bass, clear vocals, and incredible detail. The noise cancellation is the best I’ve experienced, completely blocking out distractions. Plus, they’re lightweight and super comfortable, even for long hours. Battery life is amazing, and the quick charge feature is a lifesaver. Absolutely worth every penny—Sony has outdone itself!”
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been more than an year i have been using and its great. Super comfortable, noise cancellation is great, great battery life.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tejashree,
We are immensely pleased to hear that your WH-1000XM5 headphones are still delivering a great experience after more than a year of use. It’s fantastic to know that the comfort, noise cancellation, and battery life continue to enhance your daily listening.
Thank you for being a loyal part of the Sony family!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
You will not be disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because I was looking for a good pair of over-the-ear headphones. I know that Sony is known for its excellent sound quality, too. Let me tell you - these sound phenomenal! The Sound Connect app definitely helps with customizing the perfect sound! The sound drivers in this headset help with all levels of sound. The immersive sound is phenomenal! The battery life is also great! I flew for work this weekend and used the XM5s the whole flight. They were comfortable and the battery life was still at 90%! I highly recommend this headset!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BriGuy43. awesome! We're glad you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
My favorite headphones to date!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent ages trying to find quality headphones that were worth committing to for me. These headphones are comfortable, lightweight, have great sound, and the noise cancellation is incredible. The battery life is a dream too—I’m a college student and I use these for hours every day. The app for these headphones is also super user-friendly and offers cool features. 11/10!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alondra, Awesome! We're happy to hear that you like the light weight design, sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Unleash Your Sound: The Sony WH-1000XM5 Experience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are a game-changer in audio technology. With exceptional noise cancellation, crystal-clear call quality, and stunning Hi-Res Audio, they deliver an immersive listening experience. The comfortable design and impressive 30-hour battery life make them perfect for long sessions. Intuitive touch controls and dual Bluetooth connectivity offer seamless usability. Safety features like sound pressure monitoring ensure healthy listening habits. Whether you're a music enthusiast, frequent traveler, or professional, these headphones blend cutting-edge technology with luxurious comfort, making them an essential accessory for anyone seeking premium audio quality and versatility.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Fantastic! We're thrilled to hear your satisfaction with the amazing sound quality, exceptional noise cancelation, superb call quality, long-lasting battery life, and outstanding features of your WH-1000XM5. Thank you so much for sharing your awesome experience with our product and for choosing the best brand, Sony! - Romeo

















