Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Good gym headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were good and i like the quality recomended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablo, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be improved by improving noise cancelation feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoN, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them on an air flight and they blocked most of the ambient noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesV, Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones I love them especially the noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenL, We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones but they do lack some bass..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Muffin, we're glad you like our product. We understand your feedback regarding the bass of your SONY unit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works incredibly well. I was amazed how nice it was on a recent flight. The sound is great and then you turn on the noise cancelling and all the background noise goes away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirk, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony hasn’t worked out the connectivity problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just landed at SNA airport, used this sony ANC headphone on the plane for the first time. Active noise cancellation stopped from time to time without a reason not activated by my talking or anything. Watching a Netflix downloaded movie didn’t go smoothly either, the sound disappeared a few times without any apparent reason. The only way to get the sound back is to restart the movie. What is this?? This WH1000XM5 is going back to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi katyDad,
Thank you for your feedback on the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the active noise cancellation (ANC) and connectivity. Regarding the ANC stopping intermittently, this could be related to the Adaptive Sound Control feature, which adjusts the noise cancellation based on your activity and location. You can try disabling this feature in the Sony Headphones Connect app under the Status Tab and manually setting the ANC level under the Sound Tab. For the sound issues while watching a Netflix movie, it might be helpful to ensure that your headphones' firmware is updated to the latest version, as updates can improve overall functionality. You can check for updates and troubleshoot sound issues using the guide provided here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
You may also find the following article helpful for Bluetooth connectivity issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
If these steps do not resolve the issues, please email us at socialsupport@am.sony.com with the following so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Connectivity
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited at first but was out of the country and it started randomly stopping. I thought it was my phone but I swapped it yesterday and still the same problem. Mine is obviously defective.
I would recommend this to a friend Not great for calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do an excellent work on the noise cancellation part but when i get a call the headphone picks up all the voice around me and whoever is at the other end of the call can hear everything.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordyV,
While we are glad that you like the sound quality and noise canceling function, we regret that the person on the other line can hear background noises when using the headphones for calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your voice will be heard from the headset through the headset’s left and right microphones (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction.
Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call: they will potentially hear background noise. For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance regarding your concern you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Amazing quality just needs more bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bedt sounding headphones ive tried but need a littvle bit more bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chumerz, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound is good, wish it was a lot better...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanV, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Expensive Plastic Garbage!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these at best buy in north dakota on May 16th 2025 for 467.98 w/2 year plan. I got them just to use on airplanes. Then flew home on the 23rd. They didn't last me a week/one plane trip before the cheap plastic ear extender piece broke off while i was sleeping on the plane back home on may 23rd. I have reciepts & flight logs to prove all of this. Thank god i sorang fir the protection plan. I took the sony's back at the best buy in my home town and bought the bose QC ultra for 100 dollars more w/2 year plan as the ear connector part is made of metal. As soon as i put the bose on i felt the difference of sound quality & noise canceling. It was night & day compared to the sony. Dont make the same mistake i did, stay away from the sony, they are total trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TruongN, we are truly sorry to hear about your frustrating experience with your new Sony WH-1000XM5 headphones. It's genuinely disheartening to learn that the plastic ear extender piece broke off so quickly, especially when you specifically purchased them for airplane travel, and after such a significant investment. We completely understand your disappointment and why you feel the way you do. This is absolutely not the quality or durability we aim for our products, and we sincerely apologize for the inconvenience and stress this incident has caused you.
We want to assure you that we take feedback like yours very seriously as we continuously strive to improve our products. Thank you for sharing your detailed experience and for considering Sony! Best regards, -Dominick
Nice but expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice headphone but it is expensive. I suggest to buy it when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a amazing headphones but over time the rotating part may break off I had my for only 5 months and it broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerM,
Thank you for the review and we're sorry to hear what happened with your headphones. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Portability
Great for working while traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased primarily for working while traveling, I find myself using them more and more in my everyday workflow. My Only negative is that they do not fold up fully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSpen, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset. I like the nice clean look and the audio is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Moderatky Better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More money, few inprovements. My opinion, save some money and go with the XM4’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mareo, Thank you for taking the time to post the review with the WH-1000XM5 headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Jay
disappointing :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones were so disappointing, and that makes me so sad because everyone hyped them up online. the ANC wasn’t the best, but pretty ok. it worked the best when you had your volume way up. the main reason i’m upset it that the second time i tried connecting these headphones to my phone, iphone 12 mini for refrence, they started making a terrible crackling and static sound and wouldn’t power on. i had only used them one time before for about ten minutes fresh out of the box with a full charge. i really thought that these headphones were supposed to be the best on the market :(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonR, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling%20
Please also initialize the headphones by pressing and holding the (power) button and the NC/AMB button for about 7 seconds.
If the issue persists, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Sony headphone and earbud fan. These do not disappoint. Pretty significant step forward from the xm4's. ANC is great, sound clarity is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Just alright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price i feel like they are mediocre. The noise canceling was not that good nor was the sound quality. I ended up returning them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashthompson90,
Thank you for the review and we appreciate your feedback. Take note that the sound quality and noise canceling will depend in the source, battery, and environment that you're playing. It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David