Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
I forget I'm wearing them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable, I often forget that im wearing them and just get totally immersed in the high quality sound they produce. The hear through mode is also great, along with the call quality on both mobile and connected to my computer. The only thing I don't like is a feature in the app called spotify tap, personally I don't use spotify, and would like to see options for other music streaming services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lalelulelo, Great! We're glad that you like the comfort, sound, and call quality. We'll take note of your feedback regarding the spotify tap. Your feedback will be a big help in improving our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Ehh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite disappointed. For a pair of headphones that’s supposed to be up to par with AirPods Max’s. They make you pay for higher quality and it’s not even great audio quality to begin with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BBRFL, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations. For better audio quality on the XM5's please try these suggestions using the Sony Headphones Connect App.
Adjust the Equalizer Settings: Use the Sony | Headphones Connect app to adjust the equalizer settings. You can experiment with different presets or create a custom EQ setting that suits your preferences.
Enable DSEE Extreme: In the Sony | Headphones Connect app, enable DSEE Extreme (Digital Sound Enhancement Engine) under the Sound settings. This feature helps to improve the quality of compressed audio files by restoring high-range sound.
Use LDAC Codec: Ensure that LDAC is enabled on your phone's Bluetooth settings for the headphones. LDAC allows for higher quality audio streaming over Bluetooth. You can find this setting in your phone's Bluetooth options for the WH-1000XM5.34
Check Audio Source Quality: Make sure that the audio files or streaming quality settings are set to high. For example, in Spotify, you can set the streaming quality to "Very High" in the app settings.
Disable Other Equalizers: If you are using any other equalizers in your audio streaming applications, it might be best to disable them and let the headphones' built-in processing handle the audio enhancement.
Adjust Dolby Atmos Settings: If your device supports Dolby Atmos, you can try changing the settings from Auto to Music, which might improve the audio experience.
Should you need assistance with your Sony product, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Volume
Cute color butttt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cute but felt cheap and super light, to some people that’s a plus but it felt as if they could break so fast! And wasn’t as loud as I expected
I would recommend this to a friend Not amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly connects to other device while listening to music and when it reconnects it has 0 audio
No, I would not recommend this to a friendToo expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm coming from Jabra Elite 85H and I mostly listen to podcasts while driving. with the 2-year insurance plan these are $500 with bad touch controls very poor battery life and sound quality and noise canceling that isn't that much better than my 85H. That were $300 with a warranty. These have weird buffering noises while in a vehicle that my last set did not do at $200 less even without the warranty even at $400 these are overpriced and I cannot recommend them to anyone especially with the volume at 50% to 70%, they last about 15 hours versus my 85H with volume from 80 to 90%, they would last 25 to 30 hours. That's the one thing about these headphones is the noise canceling is so good that your volume doesn't need to be as loud but then the battery doesn't last as long, which brings me to the final nail in the coffin and why I'm returning these, you cannot charge them and listen to them at the same time, I don't understand why that is and I'm just grateful that I found that out for the end of my 30-day return. I'm going to try to move to Sennheiser since you cannot buy the 85H any more, I would gladly return to those but they're out of stock on best buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, we appreciate you taking the time sharing with us your honest review about your experience using the WH1000XM5. We regret that the headphones had to be returned. We value your feedback as it helps us understand our customers' needs and improves our products.
We do have suggested troubleshooting steps on the Help Guide to help fix problems you might encounter. Downloading/Installing the headphones connect app is also a recommendation. You can use the app to customize the settings to fine-tune your music. Resetting and Initializing the headphones also helps resolve touch control issues.
Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
We hope that you'll reconsider and try the troubleshooting steps first before returning the unit. Performing these steps help improve the headphones' performance.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Didn’t care for them noise canceling is rly good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like the sound quality of these personally. The voice canceling is insane though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your honest feedback about the WH-1000XM5, LillianJ! We understand that sound quality preferences can be highly personal and may vary from listener to listener. While many users have praised the balanced sound and high-resolution audio these headphones offer, we appreciate that everyone’s taste in audio is unique.
If you’re open to experimenting, the WH-1000XM5 provides extensive sound customization via the Sony Headphones Connect app. You can adjust the EQ settings, boost or reduce bass and treble, and tailor the audio profile to better suit your listening style. Some users, for example, prefer a V-shaped EQ or increasing “Clear Bass” to enhance their experience.
We’re glad to hear you were impressed by the noise canceling performance—many agree that it’s among the best available, making them ideal for use in noisy environments.
Thank you again for your input. Your comment helps us continue to improve our products, and your experience will inform others considering the WH-1000XM5. If you have any further suggestions or questions, we’re here to help!
Thanks again for sharing your experience and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Headphone below expectations.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesn't have the quality of sound I expected from Sony, and also for the price paid for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gonti,
We are sorry to hear about your concern with the sound quality of your Sony headphones. We can isolate and hopefully resolve this issue by following the guide from this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html. Do not forget the update the firmware of your unit to improve their performance: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony WH-1000XM5 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son chose these headphones after comparing the comfort of the fit and the quality of the sound against other headphones displayed in the store. When he tried them at home, he was not disappointed. He commented on how it was like being on the front row at a concert when listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi carle860, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sounds great quality isn’t there.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony, and these headphones sound great. One thing is the quality isn’t there. Not even a couple months of owning them they break.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahF,
Thank you for taking the time to provide your feedback regarding the WH-1000XM5. While we're glad that you like its amazing sound quality, we sincerely apologize for the issues you encountered with the product. We understand how disappointing it can be when a product falls short of expectations, particularly after an initially positive experience. This is definitely not the quality or durability we aim to deliver to our customers. For more information regarding the headband issue, please refer to the following link:
https://www.sony.com/electronics/support/articles/00346233
Should you need more information/technical assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
DO NOT BUY THESE CHEAP HEADPHONES
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved mine at first, but after 6 months they are already broken… I would understand if I dropped them or sat on them, however, the plastic that connects the headband to the earphones is so cheap and breaks after a few months. It will cause the earpiece to dangle out of the headband…. The manufacturer (sony) claims there is a 1 year “warranty” that comes with them, however they are refusing to fix them! Don’t buy these!!!!! … They will break after a few months and you will be out $400
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonySucks, We apologize for the inconvenience that you experienced with your Sony WH1000XM5. This is definitely not the quality or durability we aim to deliver to our customers. Please allow us to help you and investigate this issue further. For further assistance, please reach out to our Sony customer support team, providing details about your concern and contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Great over the ear ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter who has very discerning taste especially when it comes to her music. She loves these and says the sound is amazing. You have to really be careful when putting these on not to be doing something that requires you to be able to hear outside sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TRex, Great! Choosing these headphones will definitely be worth it. We are happy to learn you could hear all the effort we have put into the new design of the WH-1000XM5 and your daughter is having an enjoyable listening experience with her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
I returned them after trying for a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, sound was weak. Apple are much better. I don’t recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NashaundaW,
Thank you for sharing your feedback. We are sorry to hear that the WH-1000XM5 did not suit your preferences and that you chose to return them.
For future reference, these headphones offer extensive sound customization options through the Sony | Sound Connect app. This includes a manual Equalizer and default sound profiles, which allows users to significantly boost the power and profile of the audio to their liking. We always advise exploring these app options to tailor the sound signature to your personal taste.
We appreciate your feedback. Thank you for giving Sony a try!
Regards,
Dominick
Sound cuts out, would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for use with a Sony Bravia TV, figuring that they should work well together. Unfortunately after less than a year the headphones developed a problem where the sound would cut out intermittently. We threw the Sony headphones away and bought a pair of Apple Air Pods Pro, which are working fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FranklinH, thank you for your feedback. We sincerely apologize for the experience you've had with your WH-1000XM5 headphones. We understand how disappointing it must be to have encountered sound issues, especially when you expected them to work seamlessly with your Sony Bravia TV.
Your feedback is invaluable to us and we take quality issues seriously. We're sorry to hear that you had to resort to purchasing a different brand.
Thank you for considering Sony products. We hope to regain your trust in the future.
Sincerely,
Estefany
Could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.xm4’s are way better in terms of sound quality, comfort and overall build. They are decent but previous gen is better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elikem, we're sorry if you find the previous model better in terms of sound quality, comfort, and overall build. For sound quality, you can customized the sound to fine-tune your music using the Headphones Connect app. You may also try the following steps below to troubleshoot the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Disappointing interaction with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales associate up sold me on this headphone. I wanted headphones to connect to my television and he assured me that these were the best available. Only to later find out that they aren’t compatible to connect with the tv Bluetooth. I can’t even return them because I’m outside the 15 day return policy. I got played by Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, we are sorry to hear this. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. Allow us to help and turn your experience around.
The WH1000XM5 can be paired to TVs that support A2DP Bluetooth profile. If you're unable to make a Bluetooth connection, please try the following:
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Check if the software is updated through headphones connect app.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534694.html
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good light weight! You can use them all day no problem
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Jose! You definitely made the right choice with these lightweight headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. If there is something that we can help you with regarding your 3-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony! -Jess
Terrible XM5. Just get XM4 if you still want Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible compared to the XM3/XM4. low quality. ANC doesnt hold its top spot anymore, thinner lighter and cheaper, returned for bose ultra comfort.(the new benchmark)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasA,
Thank you for sharing your feedback with us. We sincerely apologize that our WH-1000XM5 headphones did not meet your expectations, leading you to exchange them for another brand. This is certainly not the experience we aim to provide.
We understand your concerns regarding the Active Noise Cancellation (ANC) and build quality in comparison to the WH-1000XM3 and WH-1000XM4 models. The WH-1000XM5 was intentionally designed to be lighter and more comfortable for prolonged use, which may result in a different sensation than its predecessors. Despite this, we remain committed to upholding high standards of performance and durability.
Furthermore, the WH-1000XM5 headphones are equipped with two processors that manage eight microphones, delivering unparalleled noise cancellation and outstanding call quality. They also feature a newly developed 30mm driver, DSEE Extreme, and Hi-Res audio support, ensuring an exceptional audio experience. Our Voice Pickup Technology utilizes four microphones specifically calibrated to capture only your voice, providing clear and crisp calls.
Your feedback is invaluable to us and plays a crucial role in enhancing our products. We apologize for any inconvenience caused and hope you will consider Sony for your future audio needs.
Sincerely,
Romeo
Noice cancelling not good enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter who needs to wear headphones all day due to hearing sensitivity. The noise cancelling feature leaves much to be desired. We returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, SharlaI.
We are truly sorry to hear that the noise-cancelling performance of the WH-1000XM5 did not meet the specific needs for your daughter’s hearing sensitivity, and we understand your decision to return the product.
While the XM5 series typically provides industry-leading noise cancellation, we acknowledge that noise sensitivity needs can be highly specialized. We regret that this model did not provide the level of isolation required for comfortable all-day use.
Thank you for bringing this specific requirement to our attention.
Best regards, Gus, Sony Social Media Team
Disappointed in new Sony wh5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a garbage of headphones, way to bulky and way to huge, ear cups are to huge but not much space for ears inside ear cups, and headphones over all are to huge I look funny when I see my self in mirror with this huge headphones over my head, when I’m sitting in chair and move my head left or right (while I’m writing this review ) ear cups are moving around my ears and making space between my head and ear cushions which is unbelievable for ANC headphones, like is gonna fell off my head, unusable with sunglasses because ear cushions making annoying noise because off contacts between sunglasses and ear cushions when I move my head, I’m using same sunglasses over 4 years with many over the ear headphones and never had that annoying noise while wearing sunglasses only with this Sony wh5, comfort can’t even compare with Bose qc45, this headphones just fell like unfinished product in many segments, just can’t believe this is final product for sale, worst headphone felling I ever head on my head, to many downsides for completely new product in premium level and for premium price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobi021, we regret that the WH1000XM5 did not meet your expectations. This is definitely not the impression and experience we'd like you to have with our premium headphones. We'd love to help you troubleshoot your problem and turn your experience around.
For comfortable listening experience and to keep the headphones from moving, please try adjusting the length of the headphones to get the best fit.
May we also contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Disappointed with the Sony WH-1000XM5’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation of this headphone is far worse than any other ANC headset I’ve owned and I own 4. I got this to upgrade from my now clicking XM3’s but found out that there is no way to turn off the auto ANC on the headset in order to maximize the noise cancellation. They also sound worse for some reason to me. They will be returned the day after I bought them. I really didn’t expect that I’d need to do that. Very disappointed and upset about the direction Sony is heading with this line of headphones as I use to think that they were the best when it comes to both ANC and sound quality. I’ll have to consider other options in the future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisG, this is definitely not the experience we'd like you to have and we regret to hear that you're considering of returning the headphones. We do have troubleshooting steps tht will fix the issues you have encountered.
There is a physical button on the WH1000XM5s. It is labelled NC/AMB. Tapping this button will switch from noise canceling to ambient sound mode. In addition, you'll have full control of the noise canceling/ambient sound by downloading the Headphones Connect App.
For sound related concerns, please try the suggested steps on the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is up to date. Resetting/Initializing the unit is also recommendation.
We really hope you'll give it a try. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin