Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Horrid noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $400 for noise cancelling. It does decent on certain noises. It is MASSIVELY bad at cancelling music and vocals in the background. I would NOT recommend these if you need it to block out background music....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We're sorry to hear that the noise canceling feature of your WH1000XM5 did not live up to your expectations. If you feel that the effects of noise canceling is not sufficient, please follow the steps on this link to resolve the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Please note: The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
best out there
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great!!!!!!!!!!!!!!!!!!!! better to many brands,like beats by dre,etc... sound is great,noise cancelling ufffffff out of this world,battery life is like if they had some kind of solar charged battery cause they last forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseT, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this a one star review due to the material on the covering the speakers causing sores from wearing them. this is the third set of headphones i have owned of this line. the material covering the speakers is rough and is irritating my ears. The WH-1000XM and WH-1000XM3 did not cause these sores and were of good quality. Other than the sores these cause, these headphones rock. Just wish i could use them or return them. I would have rated these at a at 5 stars if not for the material issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shadycat, we are sorry to hear that the material used for the headphones irritates your ears. This is definitely not the experience we'd like you to have.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Adjusting them for a personalized fit is easy with a stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. You may also find the link below helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
May we also contact you to help and get more information? If, email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Purchased 2 — in different parts of the world!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM-5 is one of the best in the world! Light weight, comfortable, great spind and clarity.. liked it so much got 1 for my son for Christmas in Texas and one for my Ukrainian fiance for Christmas in Czech Republic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RDoctorD, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
New Sony Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would be much better if they would fold. It is cumbersome to fit in my bag.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Citrus0808, We appreciate your feedback. The new WH1000XM5s were designed to be lighter and provide all day comfort. We also added 2 processors that control 8 microphones for unprecedented noise cancellation and improved call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide improved audio quality. The Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice. The changes made were designed to improve on our already well regarded headphones.
Again, we take your feedback seriously. We are sorry you are not fully enjoying the new model. -Craig
One of the best headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I’ve had them for quiet some time now this price may be expensive but there are many reason that it. It has many features and I can say that these are the best headphones I’ve ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi F1sh, Great! We're glad that you are enjoying your new features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good head phone. Like it. Sounds good. a little pricy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dua79, Good to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Broke within 6 months Sony was no help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 6 months before they broke. Sony wouldn’t stand behind the warranty so I was just out $400 bucks won’t ever use Sony headphones again that’s for sure
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Expensivetech.
We are truly sorry to hear about your difficult experience with your WH-1000XM5 headphones and, especially, your deep frustration with the warranty process. We sincerely apologize for the inconvenience and the cost you incurred, and we regret that your experience has led you to question our support for premium products.
We understand that receiving a denial on a warranty claim is disappointing, and we want to assure you that these decisions are based on the terms and conditions outlined for the product.
While we cannot promise to overturn a decision that has already been made, we would like to document and internally review your specific case regarding the quality of the support you received. This feedback is crucial for us to continually improve our policies and customer service experience.
we kindly ask that you email us at socialsupport@am.sony.com and include the following details so we can investigate your case details:
Your name and contact information.
The original case or reference number you were given by the support team.
The product serial number.
We highly value you as a past Sony customer and appreciate you taking the time to share this critical feedback.
Best regards, Gus, Sony Social Media Team
Touch sensor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphone excepts after less then a year the touch sensor will bug out and start getting pushed wothout anything touching it. I had to return them and sony replaced thrm woth a new pair.... after 6 months they new pair did the same and sony said they wont replace em again... 400 headphones should work flawlessly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus, We regret to hear that you are having the same issue with the new pair after 6 months of used. This is definitely not the news we'd like to hear from you. We'd like to know more details from you and find ways to make this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Unmatched Audio Bliss: The WH-1000XM5 is a 5-Star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM5 by Sony is an absolute masterpiece that has elevated my audio experience to unimaginable heights. From the moment I slipped these headphones on, I knew I was in for something extraordinary. This review, like the product itself, deserves nothing less than five glowing stars. First and foremost, the audio quality of the WH-1000XM5 is simply phenomenal. Sony has once again outdone themselves in delivering crisp, clear, and immersive sound. Every note, every beat, every whisper of a melody is brought to life with astonishing precision. The powerful 40mm drivers and state-of-the-art noise-canceling technology combine to create a sonic paradise that transports you to another world. The noise-canceling capabilities of the WH-1000XM5 are second to none. Sony's industry-leading noise-canceling technology allows you to completely tune out the chaotic outside world and focus on the music or podcast of your choice. Whether you're on a crowded train, in a bustling café, or even on a long-haul flight, these headphones cocoon you in a serene bubble of tranquility. It's like having your personal oasis wherever you go. Comfort is another area where the WH-1000XM5 excels. Sony has truly mastered the art of ergonomics with these headphones. The plush, soft earpads gently hug your ears, creating a snug fit that remains comfortable even during extended listening sessions. The lightweight design and adjustable headband ensure a personalized fit for all head sizes. I can wear these headphones for hours on end without any discomfort, making them perfect for long flights or marathon music sessions. The feature set of the WH-1000XM5 is extensive and well thought out. The touch-sensitive controls on the earcups allow for effortless navigation through songs, adjusting volume, and managing calls. The inclusion of quick attention mode, which temporarily reduces the volume and lets ambient sound in when you need to hear your surroundings, is a thoughtful addition for safety and convenience. Battery life is outstanding, providing up to 30 hours of uninterrupted listening pleasure on a single charge. Even when the battery does eventually run out, a quick 10-minute charge gives you an impressive 5 hours of playback time, thanks to the fast-charging capability. To top it all off, the WH-1000XM5 boasts seamless connectivity and compatibility with multiple devices. Bluetooth pairing is effortless, and the headphone's AI-powered features, such as Adaptive Sound Control and Speak-to-Chat, add an extra layer of intelligence to the overall experience. In conclusion, the WH-1000XM5 is an awe-inspiring piece of audio technology. From its exceptional sound quality and unrivaled noise-canceling abilities to its comfort, features, and battery life, it leaves no stone unturned in delivering an audio experience that is truly extraordinary. If you're a discerning audio enthusiast seeking the pinnacle of headphone performance, the WH-1000XM5 is an investment that will reward you with years of sonic bliss. Five stars don't do justice to its brilliance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven, Thank you for taking the time to share this wonderful review! You've made an excellent choice! We're glad you're enjoying the incredible audio quality, top-notch noise cancellation, comfortable fit, easy-to-use touch sensor controls, long battery life, and overall performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
meh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb but the auto anc renders these headphones useless. This is especially noticeable in quiet environments and is just super annoying. I'd reccomend the Bose QC45 or the Sony XM4 over these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Herlo, While we're glad that you like the sound quality, we regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
If the effect of noise canceling is not sufficient, please try the following:
1. Make sure the noise canceling function is turned on.
2. Adjust the headset into a comfortable position.
3. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
4. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected.
For more details, please check: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Excellent headphones…but hurt the top of my head
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything they are hyped up to be and then some! I love them but after wearing them for long periods of time they end up hurting the top of my head wven after adjustment. They are a bit heavy so they have a decent amount of downward carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexSan14, We are so glad to hear that you are happy with your new headphones. If you are experiencing some discomfort using the headphones, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market right now. Sound quality is really good and the ANC is perfect. Used this on a few flights and it did it’s job very well. Battery life is very good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kulafu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great but fragile
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, but I went to put it on and the right headphone broke away from the headband. I was not being rough with it. This occurs just beyond the 90 day warranty period. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyC,
While we're glad you like most of the features of your WH-1000XM5, we're sorry to hear that it broke down after months of use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
Maybe there's something that we can do to help you. Please note your headphones has a 1-year warranty from the date of purchase.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH-1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Do NOT BUY Expensive pile of junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First few weeks this headset was awesome but now after 3-4 weeks of use it is horrible. Recently it started disconnecting every 30 seconds. While watching a video on my iPhone or pc or laptop it disconnects every 30 seconds or a minute and pauses the video. I even fixed it with one device thinking that it was hunting between different devices but still no luck. Became an expensive pile of junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech,
Thanks for reaching out to us and we apologize for the inconvenience. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
To ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection”. Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device. Refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204578
If the Bluetooth connection with headphones suddenly disconnects or the playback skips from your headphones, follow the steps from this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
Initializing the headset to restore factory settings may also help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the issue is still not resolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Great sound bad fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones except the fit was not good for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, Thank you for choosing Sony. To get a more comfort fit, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
-Carl
Ear phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not design to wear for intense exercising. They are affect by the sweat. Also, had issues with the sound going in and out of the left side. On a positive note they hold a charge for a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, while the WH1000XM5 units don’t have an IPX rating, These can be used in the gym for workouts. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level is phenomenal, Bass and Sound are very good. Connection to apple products isnt always smooth however these headphones in my opinion are the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Great! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Do not purchase XM5 - Massive Design Flaw
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Massive design flaw, just with a normal use for 3 months of use, right hinge on the headphones was broken, when reached out to Sony, they do not cover it under warranty and the repair cost is almost the same price of the headset $300. I have XM4 for over couple of years and they work absolutely fine. These new ones are bad and sony customer service is even more bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sree, We are sorry to hear that the right hinge was broken. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number :
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Have no use anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right speaker gave up after a couple months, also the paint started peeling off within 2 months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sergegcg, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issue and make this a better experience for you.
Please note your headphones has a 1-year warranty from the date of purchase. In the meantime, if there is no sound, or sound is only heard from one side of the headphones, please follow the steps below to troubleshoot and resolve this issue. https://www.sony.com/electronics/support/articles/00204552
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl