Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound Quality. Highly recommend. 10 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XPDR, Awesome! We're pleased to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Way overcomplicated and Cust Service terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is a PAIN in the circuit to use. The app is not intuitive and the equalizer is best suited for professional sound engineers. Also, the "geek squad" at 2 different stores was useless and the return window is 2 weeks not 30 days like many others. Don't buy these and if you really want to anyway DON'T USE BEST BUY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, we regret to hear that you're having some difficulties with your headphones and using the app. We're also sorry to hear about your experience with the customer service. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Additional information about the issue you're hving:
Telephone Number:
Sincerely,
Erin
buyer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headphone 2 years ago and now it has stopped playing on both microphones. I factory reset it 2 times and the problem did not fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SylvesterM,
Thank you for reaching out to us with your concern. We sincerely apologize for the issues you are experiencing with your WH1000XM5 headphones. This is not the experience we strive to provide, and we are eager to help improve the situation. We also appreciate your efforts in troubleshooting.
To ensure optimal performance, please verify that your headphones are running the latest software version through the Sony Headphones Connect app. For more information, you can visit the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
In order to assist you further, we would appreciate more details regarding the issue you are facing. Are your headphones not producing sound, or is the problem related to the microphones?
Please send an email to socialsupport@am.sony.com with additional information regarding your experience with the WH1000XM5, along with the details listed below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Designed Flawed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM3 have lasted me for 4 years and these broke within 1 year through the same use. Hinge is very weak design one wrong move and they will break.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, thank you for taking the time in writing your experience with your headphones. We regret to hear the headphones broke within a year of use. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Amazing headphones, bad unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been hyping myself up for weeks about recieving the headphones. When I finally found the time to unbox them however. The headphones turned on and played music. The touch side panel didn’t work, I downloaded the app and the headphones shut down completely even thought they were charged. Returned the next day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thetaylorjacobs,
Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our Sony headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Over oriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but no headphones should be almost 500$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jmoney27, While we are glad that you like the sound quality, we're sorry if it's a little pricey. We really appreciate you taking the time to share your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, feel free to email us at socialsupport@am.sony.com.
Regards,
Erin
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not super fan because this headset still gives me trouble in usage
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MeMahesh, Thanks for letting us know. We're sorry to hear that you are not enjoying your new XM5 headphones. We'd like to know what issues you're experiencing or what functions would you like to try so we can assist you. You may reach back to us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
You better buy the extended warranty or buy apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash I purchased these, and within 4 weeks they stopped responding to commands by touching and tapping. I tried to return and exchange through Best Buy and it was outside of the 15-day return window. This is ridiculous!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael5187, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issue and make this a better experience for you.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
You may also try resetting and initializing the headphones.
To reset, please follow this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
To initialize, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Common break issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year and the headphones naturally Broke. Searched it up and its a common issue on these. All that money and bad quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShaheemM, We apologize for the inconvenience you've experienced with your Sony WH1000XM5 breaking after just a few months of use. This is definitely not the quality or durability we aim to deliver to our customers. Please allow us to help you and investigate this issue further. Please reach out to our Sony customer support team, providing details about your concern and contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feel of the fosm pads feel s little wear. But overall quality is pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bennyboy, We're glad thta you like the overall quality of your headphones. We'll take note of your feedback about he foam pad. Sony takes into consideration all feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC was very poor and you can hear a lot of crackling sounds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi esponprojector, We're sorry to hear about the noise cancelling issue you're having. This is definitely not the news that we would like to hear. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps below to resolve the issue:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Expecting more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not that great . Not as loud as I expected them to be.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shadowito, We're sorry to hear that the loudness of these headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
For low sound level, please check the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good so far I really like them. As of now they’re great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nunya, Amazing! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Light, comfortable, excellent noise canceling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 noise cancelling headphones are, simply put, outstanding. They are lightweight and comfortable to wear. The styling is minimalist and sleek. The build quality and materials both feel to be high-quality. The sound quality for music, podcasts, and phone calls has been impressive. The noise cancellation is just plain unbeatable (and I’ve used quite a few different ANC headphones during travel, transit, and working in a buzz-y environment). The touch-sensitive control pad on the right earcup is intuitive and easy to use. The companion app allows for a high level of customization with a moderate amount of fluff. The battery life is generous, and the ability to rapid charge using USB-C PD is super convenient. If I had to find something negative to say, it would be that the carrying case is a little bit bulky. Sure, they’re not inexpensive, but they look, feel, and work at a premium level. Overall, I’m thrilled, and would gladly recommend these to others who need high quality sound and active noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricJay, Awesome! We're glad that you are happy with your purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony. Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones, worth the price?
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony ha+as joined the bandwagon with no plastic packaging, I like it seems they are trying to be responsible. As for the headphones, great sound, rich bass and clarity is all A+. You can pair them with your phone and another device and when you receive a call there is no confusion, they know.. They pair effortlessly with other devices, Google Fast Pair we flawless. Another neat feature, when you remove them from your ears, they pause the music, put them on and BOOM, the music starts up again. NICE !!! I would put them in the top 3 of my over the ear headphones, although one in that group, for the same audio capability (In my mind) is $100 less. Possibly these do have an edge in the noise cancellation department. And while on the subject the noise cancellation is pretty fabulous. Here is another reason to spend the $$ on these, the Speak to Chat feature. Start a conversation and they allow ambient noise so you can actually have that conversation without taking them off.. Well there goes me ignoring someone cause I can't hear them...LOL. Comfort wise I have used them for a period of 4 hours completing some training. They are very comfortable, I could have worn them all day. All in all these are great headphones, but the price tag...ugh.. The features above and beyond the great sound I think makes the price worth it. I have to say, even though they are pricey I would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justjohnne, we appreciate your 4-Star rating. We're glad that you like the features and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Cheap
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charging connector broke at 6 months. Not worth the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, we're sorry to hear that the charging connector broke. This is definitely not the experience we'd like you to have, We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Headband From Hell !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt the top of my head so bad, I had to return it. My 23 yr old daughter got hurt too. The sound and controls are amazing, but they need to correct the headband. Got the Bose 700 instead, no problem and beautiful sound and ANC too ( you can use the headphones without ANC unlike others) .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErikR, While we are glad to hear that you are happy with the sound quality and controls of the WH-1000XM5, we are sorry to hear that you had issues with comfort and had to return the unit. To get a more comfortable fit for the WH-1000XM5, you can adjust the slider to a length where the headband touches the top of your head. You can also adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
Thank you for your honest review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Sony really dropped the ball
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for a pair of audio Technica m50xbt2.I didn't like that these headphones are a pair of princess headphones they come with a pamphlet telling you no sweat,or small or big shocks so this means no running in them.The sound is muffled compared to the audio Technica and the price is $200 price difference.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi carlos57, we are sorry to hear that the WH-1000XM5 did not meet your expectations and it had to be returned. For the sound quality, you can use the Sony Headphones Connect app to adjust the sound settings to your preference.
Also, a simple walk in the park or light workouts shouldn’t be of concern for the WH-1000XM5. For more serious workouts, we suggest our headphones specifically designed for that task like the WF-C500s and the WF-1000XM4s.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Purchase elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called geek squad with simple question resulting in so much frustration that cancelled my service with best buy. Said goodbye to 3k warranty attached to it for tv and this due to their phone and delivery service both being vacant from a people freindly standpoint. Horrible people.
No, I would not recommend this to a friendBad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the sound quality. And it weighs heavy on my head
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel, we're truly sorry to hear about your experience with the Sony - WH1000XM5. We'd like to help you by giving you some recommendations that can improve the sound quality for you:
1- Set the Sound Quality Mode to "Priority on sound quality" using the Sony | Headphones Connect app
2- Set the 360 Reality Audio function, as well within the app
3- Use the equalizer setting to adjust the sound to your preference
We hope those recommendations can help you to get the best sound quality on these headphones and we also appreciate the feedback about their weight. We know comfort is important while using the headphones and will be sure to pass this along to our development team. Thanks for considering Sony products! Regards, -Dominick