Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, been using Sonys for years. I wish they had a better IP rating but otherwise everything else about these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Thank you very much for the five-star rating! We are delighted to know that you are enjoying your Sony XM5 headphones. Thank you for choosing Sony! Enjoy! -Maria
awesome but little comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.+ these headphones are great! the sound quality on it is awesome and the transparency mode/ambient mode is good as well. the connectivity is great across devices. the microphone makes the recorded audio sound like it wasn’t even recorded off the headphones! it also looks very stylish :) - the headphones can get uncomfortable if worn for a long time. i find myself frequently having to take breaks. it’s also not great to wear with glasses; every time i put them on, it feels like it’s squeezing the glasses against my head and causes me to get migraines very easily. overall, these headphones are really nice, but it can get uncomfortable to wear at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi k0mi, Thanks for sharing your experience. We're glad you like the sound quality and seamless connectivity. We also appreciate your feedback regarding comfort. Make sure to adjust the headband slider according to obtain proper fit and to avoid discomfort. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good sound, ANC so-so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few noise canceling in-ear headphones before (QC20, Airpod Pro, Momentum TW2, ) and have been disappointed with the amount of noise canceling they offer. I picked the Sony X5 over the Airpod Max and Bose 700, sound unheard, so I can't say how those compare. The sound is fine -- obviously better than any earbud I've tried (Aonic 4), but about the level of on over-the-ear set like the ATH-M50, a solid performer. The question was whether I could get that level of audio quality without hearing a nearby leaf blower, or industrial fan, or someone drumming upstairs, or even just music playing at moderate volume in the same room. The answer is no. I'd say the attenuation is like a good pair of earplugs, which is better than nothing but you're not going to enjoy audiophile quality with noise in the vicinity. Also, the noise canceling is automatic-only, meaning that even with the app you can't max the canceling; the headphones decide what level of noise canceling you need, which is a really, really bad design decision. I hope a firmware release changes this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deegee, Thanks for sharing your thoughts and experience on the new Sony WH1000XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your feedback regarding the noise cancelling feature of the headphones. Rest assured it will be looked at for future product improvements. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life
Served me well for two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still works well and battery lasts at least couple of days with my usage. The faux leather started peeling away from the over the head part, but doesn’t create any issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aman, It's great to hear that your WH-1000XM5 headphones are still working well and that the battery life is satisfactory. We'd like to help you with regard to the faux leather peeling issue on the headband, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
An excellent step forward
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I been using the XM4 and airpods max for the past 6 month. I decide to say screw it and get these as well and holly God THESE ARE HEAVEN in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoey2002, Amazing! We're happy to hear that you are enjoying your newest headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin
The best ANC headphone i have righr now!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying plenty of headphone foe thr reaaon years. Anker, Mpow, Bose, even the Sony XM4. And XM5 is by far the best one i purchased. Bose is great, Sony XM4 is close to perfect and XM5 is even better on the comfort side. (*) I use iphone to do the comparion between bose ans sony since bose doesnt support ldac). Sound quality wise Bose and Sony is so close unless I test it side by side. Anker is great product with the price you pay, sound is decent, you have equalizer. But comfort wise, it didn't get close to Sony. Mpow is the best on low budget ANC for me now. I try some samaung in ear but i can never get use with it. As for Sony XM5, it warms up fast since it is over the ear but at least i didn't feel to hot while using it. (1) I use android phone with LDAC for sound quality testing and Android phone can usw euqailzer to get better performance. Both anker and Sony support Anker but still Anker cannot compete with Sony on most aspect except price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nill, We are thrilled to hear that your new Sony wireless noise canceling headphones are the best ANC headphones you have right now. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Great ANC, solid sound, best app features 8/10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own multiple headphones ranging fron ANC to entry level audiophile level. I own B&W PX/PX7, Sennheiser momentum 3, Bose NC 700, Airpod Max, Focal Bathys. As an overall ANC headphone the Sony XM5 are great and will be recommended as my first choice to anyone that is looking for an ANC headphone. Its a jack of all trades. Solid ANC (not the best- the Bose QuietComfort Ultra are better for that) Mid Average sound quality (the best are Senheiser Momentum 4, Focal Bathys and Mark Levingson 5909) Best App features. LDAC codec is only supported by a few android devices. Bluetooth connection and build quality is why i gave it an 8/10. The overall plastic feel draws concerns for wear and tear and feels as if the life span may only give you 2-4 year, but great move on sony as they refresh the series every 2 years. And occasionally the bluetooth would drop, which is unacceptable in 2024. However, the XM5 still holds up for 2024 but when its on sale. I wouldnt pay $399 wait untill its $100 marked down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We are glad that you like the noise canceling feature, sound quality and the app of your new Sony WH1000XM5 headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Previous model was better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay overall pretty good, but only for a while. I think m4 model was way more practical and comfy. The one I bought has now lost the ability to adjust the size smoothly and also the pads are so soft that overtime they provide minimum cushion for your ears. Sound quality is great but I would buy m4 model if I were to do it again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, We're glad that you like the sound quality. We also appreciate your feedback and insights with regards to the M4. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price. Sony is undeniably great at Audio. Period. And this headphones does a great job with noise cancellation. Battery backup is pretty good. Great for music, games, meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SantoshP,
It is truly wonderful to know that you feel the WH-1000XM5 headphones are worth the price and that you recognize Sony's commitment to great audio! We're thrilled that the noise cancellation and battery life perform so well for you across various uses, including music, games, and meetings. Thank you for the five stars and for trusting Sony!
Regards,
Dominick
The best gets better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous version of these headphones and gave them a glowing, 5 star review. When I saw the 5's were coming out, I wondered how Sony would improve upon perfection and they did it! I prefer the styling of these and love the case and the convenient pocket for the wires. As with all Sony products, the setup was simple and customizing the sound using the Sony headphone app was just as easy. The features are pretty similar to the old ones, but I think they've really improved upon the sound and functionality. The bass sounds ridiculous, everything sounds crystal clear and they fit comfortably on my head. I love being able to connect my work PC and iPhone at the same time so I can switch between phone calls and Zoom/Teams calls. I love the way these look, and yes the case is a bit thicker, but it's a good trade off. I wore these for 9 hours straight doing work, listening to Stern, music, sports talk, taking calls, etc and I could barely tell I was wearing them. The battery life is fantastic as well. For me, these are the best headphones out there and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh76, Amazing! We're pleased to hear that you like the ease of setup and customizing the sound using the Sony Headphones Connect app, features, sound quality, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Xm4 upgraded to these and don’t regret it sound really clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeH, congratulations on your upgrade! We are excited to hear you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound quality
Headphones Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality and Sound. Although range of the Bluetooth connection might have been done for a little greater diatance. Maybe it varies from the connected device. Not sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PiotrB, awesome! We're truly delighted to know that you're satisfied with the amazing sound & quality of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Excellent wireless noise cancelling headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise canceling is pretty good if not downright excellent. They are mostly comfortable with one caveat. I also use them for voice chat and phone calls and haven't had any complaints from listeners. Battery life is also extremely good. I can use them all day and not have to charge them every single day. One issue is that the headband can get uncomfortable if worn for long periods on a bald head! Another complaint is the lack of a Windows app to tweak the settings in Windows. I must pair it with my phone or tablet, update the settings, and switch back. Another issue, which is not a big deal for me, is that the sound quality can degrade when connected to multiple devices simultaneously. I assume this is a problem with Windows as anything else, but I haven't done any troubleshooting yet. Overall, despite the issue, I am thrilled with these headphones, and despite their cost, if I lost them, I would get another pair. The issues they have are minor to me and not an impediment. The
I would recommend this to a friend- Pros mentioned:Sound quality
Get the SONYS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning sound! Best purchase ever, GET THEM NOT NOT APPLE AIRPOD MAX THESE ARE 100000x better!! (Coming from a music audio obsessed person I need the best crisp sound no exceptions) these are so SO good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegPA, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
best headphones you’ll ever use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worth every penny. super comfortable and lightweight, they don’t slip off while workout out, extremely noise canceling & bonus points for being cute. we all know most over ear headphones are hideous. i’ll truly never wear another pair of headphones. not to mention they’re EXTREMELY durable. i’ve spilt water, & i mean SPILT WATER on these bad boys twice, like soaked to the point of no return & was going to throw in the towel to buy a new pair. NOPE, once dried they still work like new. it’s shocking. if you’re thinking about pulling the trigger on these, do it, you won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaA, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product- 5stars Returned because bought wrong color. Easy process.-5 stars Quick delivery -5 stars
I would recommend this to a friend- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely worth the price for how much it does for you. Plane ride was really quiet and peaceful with these on and the audio quality on top of that was really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user497247, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves his headphones . He can listen with or without his hearing aids. Hreat buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LoriL!
We are so pleased to hear that your husband loves his new headphones. It is wonderful to know they provide a great experience for him whether he is using his hearing aids or not. We design our headphones to be versatile and comfortable for everyone, so hearing that this was a great buy makes our day.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
The best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 headphones and loved them. I bought Bose to try something new but returned them for these. My favorite. Noise canceling is the best, in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user156365, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Definitely recommend !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good . Works well with my audio mixer and definitely sounds sis better then gaming headphones if youre on a pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josedela,
We are pleased to learn that your WH-1000XM5 is working so well with your audio mixer! It is great to hear that you are noticing a significant improvement in sound quality for your PC setup compared to standard gaming headphones.
We really appreciate you choosing Sony.
Regards,
Dominick