Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing for everyday use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for about 7 months and theyre some of the best headphones ive ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elvis, Awesome! We're thrilled to hear that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is great! The headphones have great noise cancelling as well (enough to cancel out a crying baby on the plane)! I tried joining a video call and using these for audio and that was not that good. I could hear just fine but was told my audio was muffled. I like the ability to connect with an audio jack on the plane and these are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristinT, We are thrilled to hear that you like the audio quality and noise canceling feature of your new Sony WH1000XM5 wireless headphones. When using your headphones for video calls, you may find this link helpful: https://www.sony.com/electronics/support/articles/00250089. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
One of the better headphones I have had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-cancelling was amazing. You can barely hear anything once you have it on. The sound quality is top-notch. Highly recommend for people who like headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130468, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Returned the mx4’s for these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the MX fours about two weeks ago and found out that these came out right afterwards. Thats my luck . After watching some reviews I didn’t know if it was worth returning thexm 4s and paying the extra $50. However having used both recently, I really feel these are in a Different class. They sound better, they are 1 million times more comfortable, and the active noise canceling is much much better. The difference in sound quality isn’t major and probably not worth $50 difference but the comfort and ANC Are worth that at least.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan, We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
My twenty year olds are envious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did extensive research before purchasing the Sony headphones. Sony was my choice over the Apple and Bose. I don’t typically wants something covering my ears but, can barely tell they’re on. The light weight offset phones fit my head & ears great. Sony’s sound quality and noise canceling is amazing. For protection I wear them on the riding mower hearing nothing but my music selection. I will be trying them when I use my chainsaw next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMTIME,
You definitely made the right choice! It's nice to know you are enjoying the amazing sound quality, noise canceling features and comfortable fit of your SONY headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great but Major Defect in multiple pairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great in everyway and awesome for work from home. Voice quality better than anything ive used before. WARNING: Ive had two of these units now (original and replacement) and both have had the same major defect. At certain spots around NYC the right ear cup picks up on radio stations when on. This shouldnt be a deal breaker but definitely something to be aware of, especially if you use them while walking around a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52,
Thank you for the review and we're glad to hear that you like the voice quality of the headphones. We're sorry to hear the issue that you have encounter on both pairs. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Excellent Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for cancelling out external background noise, and at a very reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brock,
Perfect! We're glad you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these, sound quality is excellent, no noticeable delay when watching YouTube, Netflix, and Hulu. TV shows like Breaking Bad feel way more immersive. ANC is acceptable, only complaint with it is that I wish it would do a better job cancelling out higher pitched noises. Overall, these headphones are great and I have had no problems with them so far. 9/10- one point taken off for ANC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENNNNNNNN, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. If I could rate them higher, I would.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user137123, This is great to hear! We appreciate your output and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the headphones I’ve had these are the best I’ve ever purchased. These were worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has very good sound quality and can be used on the go anywhere and is also very light but durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bwuh, We are glad that you like the sound quality of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Best EQ set up in a headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very light headphones and yet very durable, it comes with a very strong case easy to carry them in a bag. The headphones jack allows me to use it with professional equipment to get the best sound out of them. The built in EQ is just perfect and I can adjust them based on the type of music i listen to or podcast. The noise cancellation is perfect, the phone call quality has improved tremendously, people can hear me very clearly because the eight microphones cancel all the outside noise. Just buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect For Video Calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for voice isolation in loud environments, busy airport etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewM, Great! We're glad that you are enjoying your new headphones. The WH1000XM5 is perfect for calls and travel companion! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
best pair of headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best pair of headphones i have ever owned. the noise canceling is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130527, we're glad you like the noise canceling feature of our WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! These headphones are next level. I was looking in between this and the Apple pros and I’m glad I took this route.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LucasF,
Thanks for this great five-stars review!
We're so glad you opted for the WH-1000XM5 headphones and are experiencing their next-level performance. Knowing they stand out for you, even against strong competition, truly speaks volumes. Enjoy every beat and every moment of silence with your new audio companions!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, nice quality and looks cool. I really like it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristinaC, We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
New Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best I've worn regarding quality and comfort. They have improved durability as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TRuth, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional comfort and amazing sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
AMAZING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing, noise cancelling and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristiR, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Top of the line headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphones! Noise cancelling is superb and the sound quality is top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user446966, We are glad that you like the sound quality and noise canceling feature of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, the battery life it unmatched. They block out background voices while on a call. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD,
Thanks for this fantastic review!
We're thrilled to hear you highly recommend the WH-1000XM4 headphones. It's great to know you're experiencing the unmatched battery life and that they effectively block out background voices while on a call. We really appreciate that you've taken the time to share such a positive feedback and strong recommendation!
Thanks for choosing Sony!
Sincerely,
Jenn.