Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones only they still fall off after working out. Great quality sound wise better than everything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We are also glad that you are enjoying the audio quality. Thank you again for choosing Sony. Erin
- Pros mentioned:Sound quality
Great heqdphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them it really good to listen to and the music is just different level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackPham, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best ones out there in this price range. Sounds incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user643337, Fantastic! We're delighted that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
battery life is so much better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, the case is so perfect and battery life is so much better then airpods max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harman, Great! We're very pleased to hear you love the carrying case and excellent battery life of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound canceling, saved my sanity on a 12 hour flight!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamescS, Awesome! We're delighted to hear that you like the sound and enjoyed your 12 hour flight using these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this are a little better than the airpods max, way more comfortable and a little better noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosota,
You definitely made the right choice! We're glad to hear you are enjoying your new WH1000XM5 particularly the noise canceling features and comfortable fit. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Better than AirPod max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony xm5 headphones I bought sound great. Yeeeeah
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mikewolf, Great! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
worth the hype for a better price than apple.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these – super comfy on the head/ears even with earrings. Battery life is great, especially if you're used to older airpods which only have a 2hr life span. I use these for several hours every day and I only need to charge once every 7-10 days, if not longer. The "silver" color label is misleading – it's a lovely color but these are really more of a stone or light taupe with a hint of metallic shimmer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpaley, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent headphones ruined by a faulty touchpad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When these headphones work theyre the best I’ve ever owned. The sound quality, noise cancellation, and battery life are all excellent. I’d recommend them to anyone if it weren’t for their glitchy touchpad. Touching the side of the headphone lets you control playback, volume, and activate sound pass through. This would be great, but it will sometimes activate on its own, without me touching. This would be fine if i could completely disable the touch controls since while they’re nice, I can live without them. However, theres no way to completely disable them, so I’m stuck with headphones that work flawless most of the time, but will randomly activate some touch input. Extremely frustrating for a $400 product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, While we're glad that you like the sound quality, noise cancellation, and battery life, we regret that the touch sensor did not meet your expectations. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We'd also love to help you troubleshoot your problem and turn your experience around.
You can disable the touch sensor through Sony | Headphones Connect” app. Please ensure you have downloaded the app in the appstore.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony over the esr headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Good clear sound. Would definitely recommend. Sony is a great brand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mlk777, We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing Headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Great sound quality, pretty great noise cancellation, and very durable. Also has a good battery life. Highly satisfied!! Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amber, Awesome! Thank you for your fantastic 5-star review of the WH-1000XM5! We're thrilled you love the sound quality, noise cancellation, durability, and battery life. Your satisfaction means the world to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Connectivity issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was amazing but i couldnt get the headphones to connect to my work laptop correctly. I was able to add the headphones and every app worked except for Jabber (for work calls) which was the reason i bought the headphones. I returned the headphones which was bittersweet
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vanessa, While we're glad that you like the sound quality, we regret that you're having connectivity issues which lead to returning the headphones. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We hope you'll consider Sony in your future purchase. Best regards, Erin
- Pros mentioned:Sound quality
Airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, pretty good noise cancellation, really like them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaraCardoza,
Many thanks for the 5-star rating! We're really glad to hear how you like the good quality and noise canceling features of the WH-1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
THE BEST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm truly in love with these headphones!!!! So comfy and lightweight, unimaginable customization to match your listening preferences. The Sony Connect App is also feature-rich to make your listening experience as personalized as possible. I can barely hear myself typing on my keyboard with no music...music on and you're in your own hyper-focus, productive world. You can't go wrong with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these noise cancelling headphones they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user441694, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
The Greatest NC heaphones on the market!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise canceling headphones on the market today! I was blown away by the technology Sony has harnessed with these. Auto adjusts with no input needed from you, the user. Simply turn on or off with the press of a button. Feature rich companion app that is one of the best companion apps for any product I have ever used in my life. This product truly deserves 6 stars. Buy without hesitation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisG,
You made the right choice! We're thrilled that you are enjoying the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and I have enjoyed my music and quietness that comes with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithB, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Love em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love them they fit just fine very comfortable. i love everything about them personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheels12 Great! We're glad that the headphones fit comfortably. We're also happy to hear that you love everything about these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sleek headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sounds high quality. Noise cancellation button provides flawless on the go noise configuration changes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieA,
Thank you for the great review! We're glad you're enjoying the comfort and high-quality sound of the 1000XM5 headphones. The noise cancellation button really does make it easy to adjust on the fly, perfect for any environment.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Drown out unwanted noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and noise cancelation is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewB, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin