Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Very Happy With These
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling. The app is great and does a good job of learning what to do with your headphones during daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichK, incredible! It is very nice to know and it makes us happy that you like the noise canceling feature and the Headphone Connect app of your new headphones! Thanks for choosing Sony! ~Earl
XM5 terrific sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The best headphones I’ve ever owned. Best Buy had them in stock and I love their customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM,
Awesome! We're glad to hear your enjoyable shopping experience. Nice to know you love the superb sound quality of your new WH1000XM5 headphones. Thanks for choosing Sony! - Kris
BEST purchase this year!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! I literally wear it every day and it is worth every penny! It gives me more energy when I work out at the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi james, We're glad that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin
Bad fit. Good noise cancellation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are of good quality. The sound is comparable to my AirPods but the noise cancellation is much better on these. I would caution buyers to try them on at the store before purchasing. Even when adjusted to the smallest setting, they are still too big. They put pressure on the sides of my neck below my ears which is very uncomfortable because they drop down too low. This allows sound in as well. They are also heavy on top of my head and I have to move them to a different resting place. I've seen others complain about this as well. I will keep them because I am desperate at the moment for noise cancelling headphones and these do work. They just don't fit well at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User508087,
While we're glad you like its incredible noise cancellation and audio quality, we're sorry you've been running into difficulty and you feel uncomfortable during use. Allow us to help you and turn your experience around. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and the sound quality is amazing. Lows and mids could be a bit better but overall a solid headphone. Don’t recommend to use for either running or when sweating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjM1,
We're truly happy that it fits you perfectly and you are enjoying the incredible sound quality of your WH-1000XM5. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you sharing your feedback! -Jess
Big ear review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got big ears and these are perfect. Really comfortable for long time. Noice canceling is amazing, can't tell when people come in sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alburrito, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The material is light and durable, ear pads are soft and the noise canceling is literally to die for. Longest battery life of anything I own
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Squidish, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unbeatable Noise canceling, amazing sound and the perfect amount of bass. Very very happy with my purchase. Battery life is incredible lasting days without recharging
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
Fabulous! We are extremely pleased to know that you are very happy with your WH-1000XM5 and that you are satisfied with its incredible sound quality, industry-leading noise canceling feature, and long-lasting battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Great headphones with minor flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in terms of sound quality and noise canceling. Down sides are can hear some creaking and ears get hot in about 20-1 hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayc, Thank you for your honest review! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones every one should buy it.Exellent audio and comfort. Also battery life is great more than 30 hrs of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user774303, We're glad that you like the sound. comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality, but not ideal for smaller heads.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the Sony headphones have an amazing sound quality and nice added features, unfortunately, the size of the actual ear part is quite large and not ideal for a petite head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DesM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and amazing features of the headphones. Your feedback about the earpads is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You can also adjust the headband depending on your head shape. You may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
One of the best ones headphones in the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controls, nice design compact to the the head, the ear cups are a bit bulky thou… The sound, bass and noice cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user940515, Amazing! We're glad that you like the controls, compact design, sound, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Cool Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Connection is very easy. However, the sound isn't that great. I would prefer a much louder sound. Overall, not bad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Pretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely some good pair of headphones, love the bass and sound when listening to music. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex,
Nice! It's nice to hear that you are loving the bass and sound quality of our WH1000XM5. Thanks for your recommendation and for choosing Sony! - Marco
Unparalleled Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unparalleled sound quality, comfortable, and stylish. The noise cancellation is top notch and makes these perfect for traveling and/or focusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuttK,
Amazing! We're thrilled that you like the sound quality, comfort, design, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Best study purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for school! Best tool for studying in busy cafes, library’s, and study rooms at school. ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudreySolarz, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling for daily normal use. Though louder and heavier noises will get through. It sounds really good and you can adjust the sound qauality based on your preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user257778, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
Great purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a Christmas gift for my spouse. Great quality and noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user294894,
Awesome! You've made a great choice! We are thrilled to know your satisfaction with the amazing quality & exceptional noise canceling feature of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Rvw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy controls, although takes some getting used to. Better price than similar devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user308631, We are happy that you like the sound quality and controls of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Top notch quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality .....exactly as advertised. Ultimate value for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user260972, we're happy to hear that you like our product! Thanks for choosing Sony! ~Earl