Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Grape
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are so light weight and the sound quality is exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user187033, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality headphone for music and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi,
That's great! We're glad to hear that you like the noise canceling and quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Loved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great! Just what I needed and they fit extremely well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user928994,
That's awesome! We're glad to hear that you love the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Wonderful sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendous, great, lightweight, and wonderful. I really like them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user504944, Excellent choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth every penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. The battery life is a game changer!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user755205, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Noise canceling head phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and work great. What more can i say? .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work better than expected. Id recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonZ, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
cannot recommend enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.extremely clear and bass loving audio, very good for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user499707, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best of Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones with sound and quality, also see difference from previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prasanth, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
I was expecting more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t take me wrong, they sound amazing, no problems, I was expecting more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user625461, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set of headphones.it is woryu youre money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewF, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its just too comfy, noise cancellation is a lifesaver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yousufmehmood, We're glad that you are enjoying the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Gift for anniversary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This maybe the best headphones. My husband loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MDQcyIL, We are glad to hear that your husband loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great call sound quality for work and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user435036,
Amazing! We are truly delighted to know your satisfaction with the incredible sound, crystal clear call quality, and very comfortable fit design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Apple products are just the best!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are at the top if the noise canceling lineup no more talking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okirk, We're glad that you like the noise canceling function of the WH1000XM5. We have increased the number of microphones from 2 to 4 that capture your voice. The WH1000XM5s are calibrated to only pick up your voice even in a noisy area. These changes result in crystal clear calls on the WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I am very sad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were exactly what I needed for work. The ANC was spot on and my calls were clear BUT these headphones were so lightweight that when I tilted my head up or down, they would fall forward or backward. The ear cuffs were extremely loose which caused them to make a squeaking noise against my ear every time they moved. Small head problems I guess. I am off to try the Momentum 4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krys, While we are glad to hear that you are happy with the sound quality and noise canceling of your new headphones, we are sorry to hear that you are experiencing difficulties with the WH-1000XM5. We'd love to help out and make this a better experience for you. In the meantime, please check our help guide link on wearing the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
T
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bzbzbzbzbzzbxvvxgzggzgzgzzvzgzgzgzggzgzgzggzgzgzvb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hhsjju, We appreciate your perfect start rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good sound and comfort, ANC is just ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these and update my sony 1000xm2 which I've had for 5 years and are still working pretty well. The headphones are comfortable and the sound quality is good, however I'm dissapointed that the noise canceling isn't as strong as the sony 1000xm2. Noise canceling is a core reason I bought these so I'll return unless Sony can push an update to fix the ANC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, While we're glad that you like the sound quality and comfortable to wear, we regret the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. Please ensure you have it downloaded from the App Store. In addition, you may also follow the steps below if the noise canceling effect is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Cons mentioned:Volume
Do not get these Headphones!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me explain something. For these headphones specifically that cost about 400 dollars its alot for a pair of headphones. It can be reasonable for the specs it offers but these are not even worth 400 bucks. The volume and bass is not even loud at all. Not matter what you do with the equalizer settings changing them here and there for your preference you cannot get them any louder or even have a good bass. Let me put an examlple, these headphones i own for gaming are the Razer Nari essential and preferably for only GAMING. These are THX Sound supported and thay have such a better volume and bass and is literally only for gaming and only costed 70 dollars. What a disappointment from sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC ON these are fantastic the transparency mode is also really good could be a little better but it works great i dont like how they cant fold but that’s not a big problem for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, Amazing! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin