Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my grandson for his birthday. He loves everything about them. From how they fit to the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladydi,
Thanks for leaving such a kind review about the WH-1000XM5!
It brings us great joy to hear that your grandson is loving his new birthday gift. It’s wonderful that both the fit and the sound quality are a hit with him.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace my AirPods because in ear headphones just want to fall out of my ears and they are uncomfortable for me. These have been an excellent alternative and are incredibly comfortable over my ears. The noise cancellation while on a plane was excellent quality. I also like that I can make these a plug into a jack so when on a plane you can use their jacks if you want to watch in flight entertainment instead of having to purchase an add on. The charge lasts forever and they have been holding a charge for long periods of not using them. Overall I am very happy with this purchase and highly recommend them to anyone looking for similar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rudolph,
Awesome! Glad to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. We really appreciate your satisfaction with the quality, comfortable fit, long battery life, noise cancellation, connectivity, and overall performance of the unit. Thank you for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality, Weight
Love These Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than expected sound. Very comfortable. Lite weight, nice color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey AppleBottom, thank you for sharing your positive experience with the Sony WH-1000XM5 headphones.
We're delighted to hear that you found the sound quality to be much better than expected. Our goal with the WH-1000XM5 is to deliver exceptional audio performance, and we're glad it exceeded your expectations.
Comfort is a priority for us, and we designed these headphones with plush ear cups and ergonomic features to ensure they remain comfortable even during extended use. The lightweight design further enhances the comfort, making them ideal for long listening sessions without causing fatigue.
We're also pleased to hear that you appreciate the aesthetics of the WH-1000XM5. We strive to offer products that not only perform well but also look great, and it's wonderful to know that the color and design met your expectations.
Your feedback is invaluable to us as we continue to innovate and improve our products. Thank you for choosing Sony. Enjoy your listening experience!
Gus
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
WH-1000XM5 Upgrade from WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WH-1000XM3 before these and thought they were really good. The noise cancelling is much better and I think the sound is too, especially with the Sony Headphone app. They are also very comfortable to wear. The only negative I have is that they don't fold up like the previous model, resulting in a larger case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff It's good to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
100% worth the investment
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most phenomenal headphones! They are not only comfortable but have an incredible battery life, but are the best noise cancelling headphones I’ve tried. Even compared to the AirPods Pro and air max pro headphones, these are THE BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyleC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case and the design of the headphones are very nice. The sounds is amazing and the noise canceling is awesome. Doesn’t have the background noise canceling for the mic which is a bummer. The battery life is good as well. Over y’all happy with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex, Awesome! We're glad that you like the sound quality, case, design, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and good noise cancellation. Easy to use with plenty of room for large ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kirk!
We’re thrilled to hear you’re enjoying the world-class noise cancellation of your WH-1000XM5. It’s also great to know the design provides a comfortable fit for your ears—we aim for premium comfort during those long listening sessions!
Enjoy the music and thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is a great headset. The sound quality is great The noise cancellation is just beautiful and the controls are awesome. The quality of the headset build is great. It feels good if you put them back in the case that it comes with, which is nice they will stay nice for a long time if you don’t, you can expect scratches dents in the plastic and even they can break because they are made out of plastic still a very nice headset gotta pay to play. The battery of life is very nice on these the sound quality. Can be very relaxing. We can connectivity is pretty nice too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brayden, Thank you very much for your thorough review! We are delighted to know that the amazing features of your Sony XM5 headphones have made such a positive impression on you. We appreciate your choice of Sony, and we look forward to many years of exceptional listening experiences with your headphones! -Maria
- Pros mentioned:Bass, Battery life, Sound quality
Good Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are probably the best noise canceling from Sony. Better bass than the XM4s and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NASH,
Thank you for sharing your thoughts! It’s great to hear you’re impressed with the WH1000XM5 headphones, especially the improved bass and battery life. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with great noise cancelling. Sound was better to me than the Air Pods Max which I bought at the same time and tried. Like how the app gives you the ability to set specific EQ levels. Seems to be a known concern with the hinges breaking, but hope that doesn't happen.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your experience with the WH-1000XM5, JJ34! We’re thrilled to hear you’re enjoying the comfort, the outstanding noise cancellation, and the sound quality—especially compared to your experience with the AirPods Max. It’s also great that you’re making the most of the customizable EQ settings in the app.
We do understand your concern about the hinges and appreciate you raising it. If you ever experience an issue with the hinge or headband, you can contact Encompass for a straightforward repair process that includes the replacement part, labor, and shipping.
Your feedback is extremely valuable and is taken seriously by our teams. If you ever have any issues or further concerns, we’re here to help—please don’t hesitate to reach out to our support team.
Enjoy your music and thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Don’t headphones changed my life
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta be honest returned them because they are notttt for the gym!!! You can’t get them wet or moist at all it says don’t sweat in them on the Manual. Extremely sad, amazing sound quality , comfort and noise cancellation out of this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaZ, While we're glad that you like the sound quality , comfort and noise cancellation, we regret that the headphones had to be returned. While the WH1000XM5 units don’t have an IPX rating, these can be worn in the gym. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank for your feedback. Erin
- Pros mentioned:Comfort, WeightCons mentioned:Price
Good buy on sale, okay overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of noise canceling headphones. I’m suprised at how much you can still hear with them on, but they do feel a lot better than wearing AirPods. I don’t think they’re worth over $300 but if you catch a sale, they seem as good as others on the market. I liked that they were light, the Apple ones seemed so heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Forphotog, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, easy to use, charge last a good amount of time & acceptable weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your feedback! We're glad to hear you're enjoying the clear sound, ease of use, long-lasting charge, and comfortable weight of your WH-1000XM5 headphones.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort
These are the GOAT for Wireless ANC Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed over-ear headphones to compliment my AirPods pro for travel. Out of the box, the headphones sound kind of shallow and require a bit of EQ adjustment through the app, but they sound fantastic once tuned to my liking. The headphones are comfortable with glasses, and I don't feel that my ears get hot as they do with headphones like the Max’s (Which I've returned to before). Although they don't support spatial audio and head tracking, They do support Dolby atmos in iTunes, which is nice. The quality when connecting them to my MacBook via aux is fantastic and worth purchasing a dongle to use with a phone. They have a passthrough mode similar to the AirPods max, but it is actually customizable through the application. ANC is similarly adjustable. Sound isolation is poor at high volumes, as expected. Still, I was more than satisfied with the volume at which I could have them without bothering others around me or impacting my listening session, especially with the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dodgy, Thank you for your honest review. We are glad to hear that you are happy with the noise cancelling of your new WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the hype and money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. I had always loved xm4 the noise cancellation and comfort is best among all. I really wish that it was disable but the cover makes it ok. Of course the sound the control and battery life is best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayorinnaG Awesome! We're delighted to hear that you like the noise canceling, comfort, sound, and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
Excellent headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite pair of over ear headphones. Sony never fails with their sound quality and ANC. The only con is they don’t fold into a smaller package. But other than that they are excellent headphones at a competitive price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RICHMONDH,
That's fantastic to hear! We're so glad that the WH-1000XM5 headphones are your favorite and that you're enjoying the excellent sound quality and industry-leading noise cancellation. We appreciate you sharing your experience with us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Good, but not for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfy and sound good, and the noise cancellation and transparency modes are nice, but these are NOT good for the gym or if you tend to run hot at all. They also don’t stay on my head very well. Ended up returning. If you don’t sweat, or aren’t planning on being active on these, highly recommend, but if you’re concerned about that, I’d avoid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DEVINK,
We're glad to hear that you enjoyed the sound quality, comfort, and noise cancellation of the WH-1000XM5 headphones. We're sorry to hear that they weren't a good fit for your active lifestyle and that you ultimately had to return them. We appreciate you sharing this valuable feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To simply put it, the Wh-1000xm5's are truly fantastic. Prior to owning the Wh-1000xm5's, I had the Wh-1000xm4's. After having the 5's for some time, I can honestly say that Sony is still continuing to take steps in the right direction. The sound that the 5's produce is absolutely phenomenal, the bass is great, along with the overall clarity of refined sound. Besides the sound quality, I think the 5's are REALLY stylish and good looking. I enjoy the fact that Sony has did away with the folding that is seen throughout previous models. I always thought the folding mechanism on the 4's was a little bit weird, especially when trying to put them into the case. It took me some time once I got my 4's to properly put them in the case without worrying about if they were right, with the 5's that's now fixed. I absolutely enjoy the case that the 5's have, it's way bigger than the 4's case and also looks more modern in my personal opinion. Overall, I enjoy the Wh-1000xm5's a lot as you can tell and I think anyone who decides to pick up a pair for themselves will be just as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best Headphones I've Owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and very flexible EQ. Very easy to connect to Samsung Galaxy phone - stays connected and doesn't have issues with other Bluetooth devices (i.e., Galaxy Watch). The noise cancelling is very good - can barely hear anything on an airplane when it is enabled. The battery life is also excellent. I think it is around 30 hours on a full charge. The included carrying case is also pretty nice and is protective enough. The only thing to be aware of is that the active noise cancelling feature does have that pressurized feeling. It isn't as bad as some other devices I've used (i.e., in-ear Galaxy Pods/AirPods, etc.), but it does give me a bit of a headache if I use it for more than a few hours at once - thankfully, its easy to turn off, and the headphones are pretty sound cancelling even without it on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, We're glad that you like the sound, EQ, ease of pairing, battery life, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose QuietComfort Ultra Headphones are exceptional. Their lightweight design and plush materials make them extremely comfortable, even during extended listening sessions. I’ve worn them for hours without any discomfort. The sound quality is outstanding, with clear, balanced audio that enhances my music experience. Additionally, the noise-canceling feature effectively blocks out ambient noise, allowing for complete immersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SylviaV, Thank you for your review! While your feedback appears to focus on the Bose model, we greatly appreciate your insights. If you have any specific comments regarding the Sony WH-1000XM5, we would be eager to hear them as well, as it would help us better understand how the two models compare in your experience. Best regards, -Craig