Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is quite good and confortable. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davida2177,
We are delighted to hear that you are finding your headphones so comfortable and that the sound quality is amazing! We strive to balance top-tier audio with a design you can wear all day, so we are thrilled to know you are enjoying the experience.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
The BEST of the BEST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market! These noise cancelling headphones are so comfortable and soothing. These can help with anxiety or motivate one to accomplish all of their tasks with the amazing noise cancellation feature. I cannot recommend enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thank you for your wonderful review! We're thrilled to hear that the noise-cancelling features of your Sony XM5 headphones enhance your daily experience and keep you motivated. We truly appreciate your recommendation and your choice of Sony! Enjoy your headphones! -Maria
- Pros mentioned:Comfort, Sound quality
Love them + my Best Buy Total Tech coverage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. And that’s coming from someone who has the 3rd gen of them (they got old) Apple AirPods Pro Max (too heavy!) and short-term tried 2 Soundcore models (NC isn’t strong enough, and a little uncomfortable) Sony’s WH1000XM5 can’t be beat. They’re well designed, comfortable, sturdy, and the noise canceling is out of this world! Purchased two at Best Buy with my Total Tech membership for that 2 year coverage, that’s a match made in heaven! My spouse and I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corgi, Awesome! We're glad that you like the designed, comfortable, and the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound and feel great every time I use them. Downloading the sound connect app makes these sound better and easier to control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewA,
It’s rewarding to hear that your WH-1000XM5 headphones continue to provide a premium feel and sound every time you put them on. We are particularly glad you mentioned the Sony | Sound Connect app; it really is the best way to unlock the full potential of the hardware and tailor the controls to your personal rhythm.
Knowing that we’ve enhanced your daily listening experience is exactly what motivates us to keep innovating.
Thank you for being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sond quality is top notch, the ANC is second to none, 40 hour battery, call quality is excellent, it's worth it's premium price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it said for myself enjoy them so much quality sound watching movies shows listening to music. This headset completes the entertainment experience. I enjoyed them so much, but I gave my son a pair for his birthday. He loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoB!
Thank you for sharing your experience with the Sony WH-1000XM5 headphones. We are thrilled to hear that both you and your son are enjoying them for movies, shows and music.
We appreciate you choosing Sony!
Best regards,
Estefany
Great quality headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these or the airpods max, decided to go with these since i read the airpods are pretty heavy and im not someone that wears headphones all the time, and as soon as i put them on, i loved the sound proof quality and all the other details. And the color is gorgeous too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hani!
It is most rewarding to hear that your choice to go with these headphones was the right one for you! We are delighted that you are loving the soundproof quality and the gorgeous color, especially as a comfortable alternative for your listening habits. It is wonderful to know that all the fine details of the XM5 are making such a great impression.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, great sound and amazing battery life. I can go days without a charge. Only problem js the setting where your audio turns off when you speak but i went on the app and turned it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonS,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the high quality, great sound, and amazing battery life of your WH-1000XM5 headphones. It's fantastic to know you're able to go days without needing a charge! Regarding the audio turning off when you speak, this is due to the Speak-to-Chat feature, which pauses playback when it detects your voice. We're glad you found the solution to turn this off in the app.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Love this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very comfortable and lightweight. The battery life is beyond amazing. Great purchase overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JesusR! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Comfort, Sound quality, Weight
Great sound and very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones I have ever bought and the noise cancelling is really nice! The headphones are also lighter and more comfortable than I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, thank you for this wonderful 5-star rating! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Solid Gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter--she wears them ALL the time. She says they sound great and are really comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dadof3inGA,
Thank you for the wonderful 5-star review! We feel privileged to hear that your daughter loves her WH-1000XM5 headphones. It's fantastic that she finds them comfortable enough to wear all the time and that she's enjoying the great sound quality. We designed these headphones for both superior audio and long-lasting comfort, so her feedback is a great testament to that.
We hope she continues to enjoy her music for years to come!
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Noise cancellation is great. The way it cancels background noise while on phone calls is unbelievable. The battery life lasts forever. I honestly forget that it has a battery. I barely ever charge it.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Best sub $500 Over-The-Ear Headpohnes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than advertised. Purchased the Sonos Ace and the Apple Air Pods Max and the Sony 1000XM5 out performed them by a land slide. The clarity was comparable to the Ace and Max, but the bass was significantly better. This review is for a second pair I ordered for my wife!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenD, We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Weight
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight headphones. Super comfy great for work or travel. I use them for work on a daily basis great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EmmanuelJ, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have bought and are really good for its price and sounds so good and so fare the most comfortable headphones I had tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick
- Pros mentioned:Battery life
amaze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPad offers amazing battery life, making it perfect for work, play, and travel. Its sleek design, intuitive interface, and powerful performance enhance productivity and creativity. However, higher storage options would be a welcome addition, especially for users managing large files, media, or apps. It's a versatile companion for modern needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Freaking Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort and sound quality of these headphones is exceptional. I love the accompanying app which allows me to customize the sound equalizer and other features. These are the most comfortable headphones I have ever owned; I wear them when I study, clean, and craft. Amazing noise canceling ability with very user-friendly ability to temporarily disable it either manually or by voice. Easily one of the best tech purchases I’ve ever made.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with us and for the positive feedback, KatieKaffe! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Great battery life and awesome sounding from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CALAN,
Thanks for the wonderful 5-star review! It is most rewarding to hear that the great battery life and awesome sound quality are standing out for you. Our engineers work hard to deliver an exceptional listening experience, and your feedback lets us know we're succeeding.
We appreciate you choosing Sony and hope you continue to enjoy your headphones!
Best regards,
Dominick
- Pros mentioned:Comfort
Better than the cheaper Sony models
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good headphone. The ear pieces are fairly comfortable over glasses. Not as cushy as the cheaper Sony models. But they feel like they will hold up better than the cushy style. Noise canceling works well for my application-late night movie watching. The pause feature when you remove the headphones is pretty cool. Wish they could be louder, but that’s probably hearing loss from motorcycles and heavy metal. The headband portion isn’t that comfortable after a while, you have to lossen them up and shift the band or it begins to hurt. I’d take these over the cheaper Sony, but will likely look at ones that can be stupid loud and a bit more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarneyRoss, thank you so much for taking the time to share your detailed feedback! We're thrilled to hear you're enjoying the Sony - WH1000XM5, especially the noise cancelling and smart pause features. We appreciate your insights about comfort and volume, it's always helpful for us to know what matters most to our users. Remember you can adjust the volume and customize the sound to be louder using the Sony Sound Connect app. You can visit this link for more info: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
We're glad you're part of the Sony family and hope you continue to enjoy your late-night movie sessions! Regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Good ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Confortable, great sound, great battery. Looses connection with devices from time to time for a second or two.. reason why it does not get 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaP, we're glad you like the comfort, sound quality and battery of our product. We're sorry to hear that you have an issue with the connection of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl