Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, very comfortable in ear ,battery lasts long time ,worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi newbuyer,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality, battery performance, and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
5 Stars Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality Design Comport One of the best all 5 stars headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jinggaz, Great! We're glad that you like the sound, design, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Overall great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, sound quality is good, great battery life, great playback controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansM, Amazing! We're delighted to hear that you like the comfort, sound quality, battery life, and controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ground Sound Quality! I will surprisingly amazed and didn’t know Sonys game!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DarnellM!
We are thrilled to hear that the sound quality of the WH-1000XM5 blew you away! It sounds like we’ve officially won you over to the Sony team, and we’re glad to have you.
Enjoy the surprising audio and thank you for choosing us!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
My Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool sound. Nice build quality and smooth touch gestures.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Skym,
Thank you for choosing Sony!
We're honored to hear that you appreciate the sound quality, build, and touch gestures of your WH1000XM5 headphones. It means a lot to us that these features are making your listening experience enjoyable and seamless.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Not for small heads
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for 2 months now and I can say that nothing beats the sound quality, they are soft on the ears, but they're just too big for my head. It slides off when I bow my head down. And when wearing it for a long time, it kinda hurts the top of my head where it touches the headband, even though it's padded. Other than those, I don't have any complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Cher.
While we are glad to hear your satisfaction with the amazing sound quality and superb performance of your WH-1000XM5, we are really sorry if it didn't fit you well. The WH-1000XM5 are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope this helps.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! Went from an older version to this new one and it did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiulianaF,
We are so glad to hear that you are enjoying the upgrade! It’s wonderful to know that the WH-1000XM5 continues to deliver the quality you’ve come to expect from our noise-canceling headphones.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Cant go wrong with these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of the m4s and these hold up. Headphones sound great. The noise cancelation is really good. Love bringing these as my travel headphones for flights. Just be sure to learn the touch controls or ypull change the settings without know it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintonH,
We are elated to hear that your transition from the XM4s to the WH-1000XM5 has been such a success! It is great to know that the noise cancellation and sound quality are making your flights more enjoyable, and we appreciate the helpful tip for others regarding the touch controls.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product, light, comfy, amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThanhL, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're truly delighted to hear that you are enjoying all the improvements we made on these headphones, especially the exceptional sound and all day comfort with an elegant design. Thank you so much for the amazing review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones with very good sound quality. I have AirPods Pro and wanted to switch to headphones. The Sony Headphones give a lot of control over the headphones and the ability to switch between devices. Sometimes, I have experienced a tiny bit issue when switching as I have paired multiple devices. Battery life is good. One thing I am unhappy about is these are not water-resistant and can't use during gym/workouts. That is one drawback that stops me from giving it 5 stars. Apart from that, these are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay, Thank you for upgrading to your new Sony WH1000XM5! We're glad you like the excellent battery life and multiple customization and adjustment options using the Sony Headphones Connect app. We apologize if you're having issues with the multipoint connection function. Please make sure that the firmware is up to date to ensure optimal performance. Please note: The WH1000XM5 is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
The best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancel is an excellent feature, I use them the whole day and never bother me up. It can cancel people talking right behind you. The quality of sound is amazing and also includes the cable to connect them when you don't have battery. Normally I used them 2 days without charge them. it is important ajust them well in your head and ears to help the noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dario,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the noise canceling and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! .
-David
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really good and have some good features as well. I see why people rave about them so much. Battery life lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kiki,
Thank you for choosing Sony!
We're immensely pleased to hear you're loving the sound quality and features of your WH-1000XM5 headphones, especially that impressive long battery life! It's rewarding to know our product has contributed to your enjoyment. Keep enjoying your amazing sound!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, very comfortable, great battery life, overall great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe Awesome! We're thrilled to hear that you like the sound, comfort, battery life, and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sound that apply modern sound features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the biggest factor followed closely with comfort. Still getting used to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rnvilla76,
Thanks for taking the time to share your experience with our WH-1000XM5 headphones! It is great to hear that you're impressed with the sound quality and comfort. We're always thrilled to get feedback like yours.
Some of the standout features of the WH-1000XM5 include our industry-leading noise-canceling technology, which provides an immersive audio experience, and the ergonomic design that ensures long-lasting comfort.
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality, Weight
Best headset ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headset I ever purchased, high quality, light weight, the noise cancellation is worth the price, my previous one made me felt dizzy when I turn on the noise cancelling everytime, but this one does not, love this headset very much, also recommend to one of my friend. she bought it and love it as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi geniusrita, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome sound and noise cancellation!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are not ready for how good these sound! The noise cancellation on them is absolutely superb! Sound quality is phenomenal, ease of use and functionality off the charts. It is susceptible to smudges if you have kind of oily hands. The battery life on these headphones are the best I've ever encountered!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TLBryant, Thanks for the positive feedback! We are happy to hear your purchase went well and you are enjoying the exceptional features and function of our industry-leading Noise Cancelation Headphones WH-1000XM5. To keep your Headphones in mint condition and to avoid cracking or peeling of the earpads due to long term contact with bodily fluids e.g. sweat, hair oil or other body oil, always clean them by wiping it with dry soft tools such as cotton swabs, balls, or pads. And always store your headphones in a case or protective bag when not in use. Thanks for leaving us such a wonderful review! Enjoy! -Jess
- Pros mentioned:Battery life, Sound quality
Sony xm4's rock !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during after Christmas sale. Incredible sound.... handsome headphones. Battery life is super....the blue color hides fingerprints and smudges. What are you waiting for.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
These Completely Spoiled Me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only one qualm with these headphones, and that's that they have completely spoiled me. I no longer want to listen to music in my car or with other headphones. That's because the sound quality of these is just that good. I feel immersed in the music like I'm in the studio with the artists. The music has much more depth and nuance to it, and I can hear parts of songs that I would have never noticed with cheaper headphones. I really like the software and how easy they make it to customize the audio to your preferences (bass, treble, etc) - even a complete newbie can use it. The one concern I had before buying these was the pressure you feel in your ears from active noise canceling. I felt that a lot when trying on Bose QuietComfort headphones, but that's never been an issue with these. And unlike Bose QC and other headphones, you can also turn off the active noise canceling if it bothers you. TL;DR I can't recommend these headphones enough. If you're on the fence, just send it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabiola, We're glad that you're enjoying your new headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin
- Pros mentioned:Battery life, Comfort, Sound quality
MY NEW HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a long battery life. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, We're thrilled to hear that you like the sound and battery life. Your feedback is greatly appreciated and thank you for choosing Sony! Erin