Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
MY NEW HEADPHONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a long battery life. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, We're thrilled to hear that you like the sound and battery life. Your feedback is greatly appreciated and thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Amazing technology
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] There is alot of features one can use to improve their sound experience. Very comfortable. Very responsive as in speak to chat features. It detects your voice and stops the music allowing you to communicate with others and once you arent speaking anymore you csn go back to enjoying content. Very nice and i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kartier,
Wow! Thanks for your amazing review and for your recommendation. We're glad that you are pleased with the sound quality, comfortability and appreciate the speak to chat feature of our WH1000XM5. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves these. Awesome sound quality! Would recommend- noise cancellation is great Battery life better than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrenaS,
It's wonderful to hear your daughter is loving her WH-1000XM5 headphones! We're delighted that she's experiencing the awesome sound quality and great noise cancellation, and it's particularly pleasing to know the battery life is exceeding expectations. We truly appreciate your recommendation! Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
Can you hear me now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound guality is great and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fairbanks13,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and impressive battery life of your WH1000XM5 headphones. Knowing that both performance and longevity have made a positive impact on your experience means a lot to us. Thank you for sharing your feedback.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great Headphones that Last Forever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great for my travels. Essentially takes away the sound of the plane engine when I have been flying. Voices will sometimes still leak through, but ultimately these do a great job of blocking out sounds while still performing great. The battery is what may be most impressive. Have used on flight beginning of week, throw into bag and use again on flight home, no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattC, Excellent choice! We're glad that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Excellent Noise Cancelling, Sound Quality 30h Batt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far, the best noise cancellation in the world. The active feature continually adjusts the environment and dials in the cancelling. My ears are in heaven. Use on the airplane, and it's 30hr battery make international travel so comfortable. My last set of Sony NC headphones lasted over 10 years and are still going. DONT THINK ABOUT IT...BUY THESE oh...the sound AMAZING. Also, if the battery ever dies...they STILL WORK as wired headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AceJones123, Amazing! We're glad that you are enjoying the noise canceling function, features, battery life, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. Sound is good. Durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RocB,
Thank you for choosing Sony!
We couldn't be happier to hear that you enjoy your WH1000XM5 headphones and appreciate their ease of use, sound quality, and durability. Your positive feedback encourages us to keep delivering reliable and high-quality audio experiences.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Perfect Over Ear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone, I am upgrading these over my Sony XM3’s which were amazing. I have compared these against the Bose and in terms of sounds they are way better and almost as good at noise cancellation. The comfort is great for long plane rides. I use them on average twice a month on the plane and love them. Only downside is their app is not the greatest but you don’t need to use after you set them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceR We're glad that you like the sound, noise canceling function, and comfort. We'll take note of your feedback with regards to the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Absolutely a Gem buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall value is great for its price Great Buy versus Value Price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SweetDeal!
Thanks so much for sharing your review with us.
We are thrilled to hear that you’re finding the WH-1000XM5 to be such a great value!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sond quality, super light and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfredo, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Battery life is good. Connectivity is great even at far with walls in between and im still not having connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidS,
Thank you for sharing your feedback on the WH-1000XM5 headphones. We are beyond pleased to hear that you are enjoying the great sound quality, good battery life, and strong connectivity even over long distances and through walls. It’s rewarding to hear that our product has positively impacted your experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stuff is good some stuff needs to be improved The surface of the arch that fits your head is very thin, this looks good, but it makes it so that the point of contact in your head is minimal. Since only a small part of this surface touches your head, there is a lot of pressure on it, and after an hour, the top of my head starts hurting, and I have to move the ring around throughout the day to avoid this pain, which is very annoying. The headphone comes with sensors which detect if you have them on. It comes with an app where you can choose if to turn the headphones off when you take them off your head by using the sensor. This is amazing for saving batteries meaning you don't have to charge them often because you forgot to turn them off manually. The problem is you can choose a timer for the to turn off and turn off immediately after taking them off, making it very annoying when you want to take your headphones off for multiple reasons like going to the toilet, talking to someone else or simply moving them around to find a more comfortable position, they turn off and if you are in a meeting on slack or teams, skype you will have to go through the process of connecting a device to these apps again which is very annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddy, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad to hear you like the wearing detection feature of these headphones. We'll certainly consider your suggestion with regard to the wearing detection timer, as enhancing the user experience is our top priority. We also understand that finding the perfect fit can vary from person to person. We recommend adjusting the left and right slider and experimenting with the positioning to achieve a comfortable fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Great noise cancelling and audio features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CourtneyR,
Thank you for choosing Sony!
We're honored to hear that you appreciate the noise cancelling and audio features of the WH1000XM5 headphones. It’s rewarding to know they are enhancing your listening experience with clarity and comfort. We hope they continue to exceed your expectations.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Superior Sound, Superior Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over the ear headphones have been an absolute delight to use. Superior Sound with your music or connecting it to Apple TV. Safe to have on with adaptive sound control being in a big city so you remain situationally aware. Great battery life for hours on end. I wanted the XM3 years ago, but so glad I finally pulled the trigger on this headset. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonNaldo Amazing! We're pleased to hear that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Erin
- Pros mentioned:Comfort, Sound quality
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3's I bought in 2018 and I love them and how much more comfortable they are. A bit pricey but I know that I'll run these into the ground before I replace them. The ANC doesn't seem to be as strong but it isn't very off putting. The app is pretty convenient and the music is just as crisp and clear as it always is with Sony. Too bad these aren't really meant to workout in so I'll have to go ahead and buy some earbuds. Overall I'm very satisfied with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Great! We're glad that you like the use of Headphones Connect app, sound quality, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones Gen 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were the gen 4 and they were working perfectly even after 4 years. Unfortunately they were stolen and I never was able to get them back, so I had to drop another $300 on new headphones. These headphones are great sound quality and the noise cancellation helps me lock in when I need to get work done without any outside noise distracting me. They are pricy but I got them for $100 off so that was nice at least. Would recommend for any college/university student for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdM1,
First off, we're so sorry to hear about your XM4 headphones being stolen. That's a terrible experience, especially when they were still working perfectly after all those years!
We're glad to hear you were able to take advantage of a discount and get a new pair of XM5 headphones. It's great that you're already appreciating the top-tier sound quality and, especially, the best-in-class noise cancellation!
Thanks for the recommendation to other college and university students. Your feedback highlights exactly what makes these headphones so popular for academic and everyday use—we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
Nice sound quality, good battery.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for flying, but now using them at the desk when working a lot. Battery life is great, Type C charging is a big plus, App for Android works 100% of the time, and have had not issues switching audio from a laptop, Desktop and phone! Noise canceling is great hear almost no plane noise, and the audio still sounds great. Placing a hand over the right ear will turn on ambient sound, thought that was lame but turns out to be very nice to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamJ, Great! It's good to hear that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Excellent Noise-Cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better Noise-Cancelling than Bose, very light and more comfortable over the ears than the prior generation of headphones. Battery lasts 30-35 hours between recharges when new. Microphone is good in anything except wind. The case is very nice, a little bulkier than others but much more secure. The color does not rub off or scratch easily, so it still looks nice even after weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeP,
That's awesome! We appreciate the positive feedback regarding the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
AWSOME XM5. Sony gave us major improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it again. After reading reviews online i decided to pull the trigger and purchase the XM5 and they did not disappoint. The headphones were amazing at launch and with a software update or 2 they can only get better. The sound isolation is top notch, i could barely hear anything with nothing playing. When the music was super low I couldnt hear a thing. They're lighter than the XM4, but the carrying case is a bit bigger. If you're contemplating getting them. Just get them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcsly,
You made the right choice! We're glad that you are enjoying the noise canceling function and weight of the headphones. We also appreciate your review about the supplied case. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones, and I recommend them for any use case, I used them at the gym and have had 0 issues, they manage to stay on. The audio quality is also really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoeS,
Thanks for sharing your 5-star experience! We're thrilled to hear that you're loving the Sony XM5 headphones. It's awesome that they perform well at the gym while delivering excellent audio quality. Thank you for choosing Sony! Enjoy! -Maria