Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding headphones. Noise cancelling is very effective. The only thing, is I would just pay the extra $60 for the xm6 right now, since the noise cancelling is even better with those.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, RyanL!
It is great to hear that you're finding the noise cancelling on your WH-1000XM5 so effective—it really is a benchmark for clear listening.
We also appreciate you sharing your perspective on the value of the WH-1000XM6. You make a great point; while the XM5 remains a top-tier performer, the newer XM6 features our updated QN3 processor and 12 microphones to push that noise cancelling even further. It’s helpful for other shoppers to hear how you weigh that price difference against the latest tech!
Thank you for being a part of the Sony community.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Perfect sound quality and battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is perfect and the EQ is amazing. The sound is better than the Airpods Max for sure. The battery life is amazing as well. Standby battery use is also good, so I don't have to turn the headphones off every single time I take them off my head as they don't burn any battery. I would recommend these 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnonymousHeadphone, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is very punchy, the sound quality overall is worth the price. Sound controls have a small learning curve but are easy and the case is very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curls,
You made the right choice! We're glad that you like the sound quality, supplied case, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Sony headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear noise, nice base, and good quality. Tge price is kind a high but overall i like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertD, thank you for the five-star rating! We're glad to hear you're enjoying the WH1000XM5 headphones and it's industry-leading noise cancellation feature. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Battery life, Sound quality
Amazing sound. Amazing feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look, feel and most importantly the sound. Sony really has checked all of the boxed with this one. I feel like i never have to recharge it and the swipe/ tap controls on the right ear are so intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rocko, Great! We're delighted to hear that you like the sound, battery life, and features. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and great sound quality. I wish they could be adjusted to be a bit smaller but that’s just a preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mork, Fantastic! We're truly delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your WH-1000XM5 headphones! Your feedback regarding their design is greatly appreciated. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible noise cancelling headphones. Connect easily and are very comfortable. I had the Apple Air pods Max before these and these are BY FAR more comfortable and have better sound and mic quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitK, Great! We're delighted to hear that you're enjoying the sound, mic quality, comfort, noise canceling, and connects easily. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s comfortable, good noise cancel sounds good overall just a good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaD,
It's truly wonderful to know you're enjoying the WH-1000XM5 headphones. Their comfort, effective noise cancellation, and overall sound quality are key features we strive to perfect. It's most rewarding to hear they're enhancing your listening experience. Thank you for choosing Sony! We hope you continue to enjoy your headphones for a long time.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked great and had a great noise quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxx,
It brings us great joy to hear that you are having such a positive experience with your new headset!
We put a lot of focus into the acoustic engineering and noise-blocking technology of this model to ensure a premium, immersive environment for every listener. Knowing that the clarity and overall performance have made an impact on your daily routine is exactly what we strive for.
Thank you for choosing Sony for your audio needs!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , awesome noise cancellation!! Great battery last long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tito,
Thank you for choosing Sony!
We’re delighted to hear that you are enjoying the exceptional sound quality, industry-leading noise cancellation, and impressive battery life of the WH-1000XM5. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! Best quality headphones I’ve ever had. Optimal Battery life, quality sound, amazing!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Ioves them!!!! I owe this to the “kid” that assisted me as I bought them off his suggestion after listening to what my needs were…long battery life, large ear cuffs, comfortable, connectivity and noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimandDiane, That's great! We're thrilled to hear that your husband loves them. And good to know that you're satisfied with the long battery life, large earcups, comfortable fit, ease of connectivity, and top-notch noise canceling of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Would recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and has great sound quality. The battery lasts a long time. It's also easy to connect via Bluetooth, which I thought would be a downside to choosing these over AirPods to connect with Apple products, but it's really just as convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenaM Amazing! We're happy to hear that you like the comfort, sound quality, battery life, and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Overall a great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is well, but the headphones do not fit perfect because it is a little big for me personally when the headphones are on the lowest adjustable height but other than that it fits well and is very comfortable (I have one ear piercing on each side and it has not caused an issue even when I lay in bed with them on). It totally depends on your head size and shape. It is very lightweight and has many useful and cool features. The app is not the easiest to work at first but it just needs some getting used to. The transparency mode is not as good as the AirPod max but is still comparable, but it is still very cool and useful. I believe for the price it is definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gracie,
Thank you for the purchase and we're glad to hear that you like the comfortable design and price point of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, bass and noise cancelling. Would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tinacat,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the exceptional sound quality, robust bass, and top-tier noise cancellation of the WH-1000XM5. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation. Thank you!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the first 2 previous models before these and thought I should sit this set out and safe some money but I did not but just like the others are great but I must say these are even better as far as sound and comfort. The noise cancellation is great. While on a plane sitting on the in the emergency row the noise cancellation was impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdub2, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Supreme sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sounding headphones and very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naga,
Thank you for choosing Sony!
We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie