Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great for planes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Planes seem louder than 20 years ago. I am likely wrong, but i needed these headphones. Wireless and noise canceling. I can listen to Audible without turning the volume all the way up. Perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mergatroid, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
"Loved it"
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must product to buy. It has the best sound quality and is comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wish,
Thanks for sharing your experience! We're thrilled to hear that you love your WH-1000XM5 headphones. Comfort and top-notch sound quality make all the difference. Thanks for choosing Sony! Enjoy your music!
-Maria
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a truck driver, the battery lasts me 2 full days of driving. They are extemely comfortable, which is a requirement for me since i wear them at minimum 12 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liter, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're very happy to hear that you're impressed with the excellent battery life and comfortable fit of these headphones. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
GAME CHANGER
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WILL NEVER GO WITHOUT THESE HEADPHONES AGAIN. I WORE THEM ON A 12 HOUR FLIGHT AND THEY WERE COMFORTABLE AND THE SOUND REDUCTION IS AMAZING. SUCH CLEAR SOUND AS WELL. LOVE THEM!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuinnW, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Good sound, Easy to carry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone has a good noise cancelling (comparable to apple airpods). It also fits very well around the ear. The advantage of it comparing to Apple airpods max is the light weight it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmirrezaG, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
The Price is worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones for long use and long battery life. I would highly recommend. The noise cancelling is top notch, eliminating all outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvanF, We're glad that you like the battery life, comfort, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones sound quality and noise cancellation are great. Best Gym headphones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Itsok, Thank you for your purchase! We're so happy to hear your purchase went well and these lightweight headphones tailors amazing audio experience and excellent noise cancellation. Good to know that it is helping you stay fit in the gym. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort
Best headhones ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noisecanceling headphones over all quality and comfort as well as the quick charge thats the best no mater how dead 3 minutes and bam 3hrs the noise cancling is great on planes even without music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, Thank you for the positive review! We're very pleased to hear you like the exceptional noise cancelling feature, overall quality, comfortable fit, quick charging, and overall performance of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Ear Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear phones. They met my expectations in every way. Very good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaykay,
We’re happy to hear your new headphones are meeting your expectations and that you're enjoying the sound quality.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great sounds quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best noise cancellation in the industry imo and the audio quality is great for the price. I would say you can get ebtter audio quality out of more expensive headphones such as the h95 but the comfort on the sony is the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, We're glad that you are enjoying the the sound quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't just hear music with these babies, but you experience it in a whole new way. I threw them on, sat back, closed my eyes, listened to songs that I've heard hundreds of times, and noticed things in each one that I've never heard before! I even find myself listening to music that I would have never listened to before, just because it all should so amazing in these things. I've had decent pairs in the past, but it's mind-blowing how big of a difference a quality set of headphones makes. Then, I booted up my PC, and was able to hear both it and my phone at the same time. Let me tell you, games on these sound almost too good. A character talk behind me, and I almost turned around in real life thinking they were there. And the noise cancelling... My wife, daughter, and son we're all screaming at me, and I didn't hear them at all! Thank you Best Buy and Sony for saving my sanity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, amazing noise cancellation, and you're having an enjoyable listening and gaming experience with your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Amazing sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing, I had tried airpods max as well but these stand out in sound quality and bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SahilJ, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has the previous version of these and swears by them. Definitely worthy of the praise. Great comfort, sound cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephan, thank you for the kind words and we’re glad you like the audio quality, comfort, and noise canceling. Thank you for choosing Sony. Regards, Erin
- Pros mentioned:Sound quality
Amazing wireless headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Super comfortable, super sturdy, and amazingly warm sound signature for the price. These are by far the best wireless ANC headphones I've used, blowing the AirPods Max and Bose QC45s out of the water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffrey, Thank you for the positive review! We're glad you like the comfortable fit, super sturdy built quality, warm sound signature, and overall performance of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Love everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I use them everyday and the battery lasts almost all day. They stay on well and the audio quality+noise canceling makes them that much better:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aurora, Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love the head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the quality of sound is amazing the head sets fit great! I think they are priced well for the quality and sound you get out of them compared to other brands! 5/5 rating love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greeksavage Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity
Good, But Falls Short of Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these and, after using them for over a year and a half, I’ve been disappointed by the noise cancellation. Despite tweaking bass and range settings, outside sounds still leak through in open environments — even with ANC toggled on in the app. I’ve accepted that this may just be their limit. Connectivity has also been hit or miss, with random Bluetooth dropouts that no amount of troubleshooting (on both phone and computer) seems to fix. Battery life is decent but not impressive for the price. Overall, I expected more. My next purchase will likely be the Apple AirPods Max — I’ve met too many people who rave about their truly phenomenal noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for considering Sony products.
We apologize for the disappointment you've experienced with the noise cancellation on your WH1000XM5 headphones after extended use. We understand how important effective ANC is, especially in open environments, and regret that outside sounds continue to leak through despite your adjustments.
To help improve the performance, we recommend the following steps:
Firmware Update to Version 2.4.1: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, great sound. What more could a user ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MusicLover!
We are so glad to hear the WH-1000XM5 is hitting all the right notes for you! It’s great that you found the setup easy and the sound great—that’s exactly what we aim for with our flagship noise-canceling headphones. Between the Integrated Processor V1 and the HD Noise Canceling Processor QN1, you're getting some of the best audio clarity and silence in the industry.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these in preparation to listen to the upcoming blink-182 album and the sound quality has not disappointed. Battery life is great and set-up was simple. Great noise reduction as well. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, TyMD! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Live life like musicals
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing I’ve bought this I love music so voice is very clear whenever is loud or not loud I love my headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SumitrabenV,
We are thrilled to hear that the WH-1000XM5 headphones are bringing your music to life with such impressive clarity! It’s great to know that the sound quality remains consistent for you at any volume, allowing you to catch every detail of your favorite tracks. We appreciate your passion for great audio and are happy to have you as part of the Sony family. Thanks for choosing Sony.
Best regards, Eliab