Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Beautiful noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s are comfortable and durable headphones that sound great and have a stunning noise cancelling effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever bought. After asking around and trying another major competitor I settled on them. The sound quality is as you’d expect from higher end headphones from Sony, very good. I love the deeper end of the sound. I use them when I work outside because I love the noise canceling. It removes at least half the noise from the lawnmower. I was told they wouldn’t work well with my Xbox because the dialogue would be off. That is wrong. I use them every day and never notice any dialogue or other sounds being “off”. It was well worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM,
That's fantastic to hear! We're thrilled that you're so happy with your WH-1000XM5 headphones and that they've exceeded your expectations, especially with the sound quality, bass, and noise canceling. We designed them to provide a premium listening experience, and it's great to know they're delivering for you, even during outdoor work. It's also great to hear your positive experience using them with your Xbox.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
The price is worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality is amazing, works great, doesn’t break easily, and soft to the touch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
Awesome headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and battery life. Comfortable for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RWPR,
We are delighted to hear that you are enjoying your WH-1000XM5 headphones. Ensuring top-tier audio quality and exceptional comfort during extended listening sessions is exactly what we strive for, and it is wonderful to know the battery life is keeping up with your daily routine.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones, but not for someone with a large
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were very nice. They had excellent sound quality. Ans they looked great. The noise canceling feature was awesome. I really enjoyed these. But the reason I returned them was they felt too tight for my head. No matter how I adjusted them, they always felt like they were too tight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HaileyW,
Thank you for considering Sony products.
We’re delighted to hear that you enjoyed the sound quality and design of the WH-1000XM5. However, we’re sorry to learn that they felt too tight, even after adjustments.
We strive to uphold the highest quality standards, and your insights will be forwarded to our dedicated Sony team for further review as we continuously work to enhance our products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best Noise Canceling Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best noise canceling headphones I’ve touched. Lots of customization to fit your listening preferences, and an extremely long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PMat,
Awesome! Thank you for the accurate review. We're glad that you are pleased with the over-all features as well as the long battery life of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Carlos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent earphones nice sound and nice contrast very good presentation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosG,
Thank you for choosing Sony!
It’s a true pleasure to hear that you appreciate the sound quality and presentation of the WH-1000XM5 headphones. Your recognition of these features encourages us to continue delivering products that combine exceptional audio performance with thoughtful design.
Best regards,
-Fred
- Pros mentioned:Sound quality
Can you repeat that?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever, best noise cancellation I have experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucN,
We are beyond pleased to hear that the WH-1000XM5 has earned the title of the best headphones you’ve ever owned! Achieving the best noise cancellation you have ever experienced is exactly what we strive for with our Integrated Processor V1 and HD Noise Canceling Processor QN1.
By using eight microphones and our advanced Auto NC Optimizer, these headphones are designed to automatically adapt to your environment, whether you are in a noisy office or a crowded cabin. We are so happy to provide you with that perfect, quiet sanctuary for your music.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Best noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones on the market. Pricey, but you get what you pay for. Long battery life. Sounds quality out of the box is good, but is much better after EQing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overall Great headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has pretty decent ANC. The only issue issue i have with ANC is the wind noise. Sound quality is great, the build itself is nice, comfortable, and looks and feels premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashur1201, We're glad that you like the noise canceling, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
- Pros mentioned:Sound quality
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for my daughter thay has down syndrome and don't like load noises. Sound very clear and loud
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this incredibly review, FernandoP!
We are so pleased to hear that the WH-1000XM5 headphones are providing such a positive and meaningful benefit for your daughter. It is truly rewarding to know that our industry-leading noise-canceling technology is helping to create a quieter, more comfortable world for her by mitigating the loud noises she finds challenging.
Thank you for choosing Sony to be a part of her daily life.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Broken Hinge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and noise cancellation is pretty great and the battery . However, these are very poorly designed headphones for durability and have fairly frequent software related issues. I bought them in May 2022 and as of today they are no longer usable because of the very common hinge defect. - 3 months in the headphone band no longer kept its position, it would just slide around freely - 2 years in the hinge broke and is unable to be fixed so they are now completely unusable - Beside the two physical issues, I frequently encountered software issues ranging from random disconnections to being told I sound like a robot once a week while on calls. Note: I updated the software on the headphones frequently, so this was an ongoing thing. As a comparison, I _still_ have the XM3's and used them for 8+ hours a day for over 3 years before I "upgraded" to the XM5s. Those headphones are still going strong, my wife has been using them since I got the XM5s and there are no issues there at all. I strongly recommend looking somewhere else if you want to purchase a $450 (incl. tax) pair of headphones that will last a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM5. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file so we can better understand your situation. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Craig
- Pros mentioned:Comfort, Sound quality
great pair of headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] one of the best anc headphones i’ve ever had, very lightweight and comfortable, good audio quality with good enough equalizer, and amazing noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johnminer987, We're thrilled to hear that you like the audio quality, comfort, EQ, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color and they fit great. Sounds perfect! thanks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
Just as Advertised
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was comfortable and reliable and provided what was needed
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, BEVERLYG!
We are so glad to hear that your WH-1000XM5 headphones are checking all the boxes for you. Keeping things comfortable and reliable is exactly what we aim for, so it's awesome to know they are delivering exactly what you need.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The sound is amazing and the noise cancellation is superb. Well worth the cost. More comfortable than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayT, Amazing! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great value
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They are really amazing headphones especially when you use the headphone app. You basically have control over the sound quality. Amazing battery life also lite weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Excellent! We're happy to hear that you are enjoying the sound quality, battery life, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great if you have the money for them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit has been great. Very comfy, especially for my bigger ears. Sound and noise cancelling have also been great considering I walk through the city to get to school everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottN, We're glad that they fit great and you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them. She loves the sound quality and speak to chat. She also said they are comfortable and lightwieight. She almost never takes them off since getting them as a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Excellent! We're happy to hear that you daughter loves the sound quality, comfort, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my daughter and she absolutely LOVES them! the sound is incredible; the sleek look is pleasing to the eye. overall great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, StephanieP! We're happy to hear that she's enjoying her new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig