Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12202383
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great Noise Cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is great! The battery also lasts a very long time. I got them about a month ago and have only charged them one time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BellaT, Great! We're glad that you like the noise canceling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound andso comfortable. I wanted to try something new and m.Definitely pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. The sound quality and comfort are amazing. The noise cancellation and transparency work really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi melody1612, We are glad to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality, Weight
Good sound, excellent quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 are one of the best headphones on the market because of the attention to detail in weight, sound, the quality of the material and the software innovation in ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonF, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Top-notch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was in love with the model before this, and even more so with this one. You'll notice little bits and details in the music that you couldn't before, and they're VERY comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aduritine, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
LOVE THEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery life is sooo good! and they are different options for sound adjustment through the app. the only thing for me i’m not used to any pressure on my head so had to used to that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jazminerodz, Thanks for the positive feedback! We're glad you like the sound quality of the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active nose cancelation is fantastic. Drowns out airplane noise very well, battery literally lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceA,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. These headphones allow me to focus even more than before. I could barely hear a thing other than my music when noise cancleestion is activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David!
Thanks for sharing! It's a true pleasure to hear that your WH-1000XM5 headphones are helping you focus. It’s awesome that the Dual Noise Sensor Technology is working so well to block out distractions and let you enjoy your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Good durability. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann,
Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones. They extremely comfortable, amazing sound, incredible well noise cancellation. Might cream just thinkin about these bad boys…. Overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zurc, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
The only headset you will want
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best and most comfortable headse. Mind blowing audio quality. Absolutely the best headset available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithY, Great! We're glad that you like the sound and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones on sale. Excellent sound quality for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlanB!
We’re glad you were able to snag the WH-1000XM5 on sale! It’s great to hear that you’re enjoying the excellent sound quality and finding them to be a fantastic value. With their integrated V1 processor and 30mm driver unit, they truly deliver a premium listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Glad I made the purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After many months of investigating and deliberating, I’m glad that I made the purchase! The comfort, sound quality, features and flexibility of these headphones are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GERange, Great! We're glad that you like the comfort, sound quality, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know everyone says the airpods max is unmatched but these are still great quality, good feel never hurt my head or ears even for hours of use and the sound is amazinggggg
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice WilliamR! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Poor made comfortable and good sounding headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Great sound quality Very comfortable and lightweight Good looking Cons Poorly made Too many accidental touches on the touch mechanism of ear head Speak to Hear is one of the worst feature which is auto on when. Need to install the app to turn it off for every device you connect Poorly made hinge. Sony has some problem with all their previous headphones where the hinges brake. And they dont want to do anything about it. $400 heaphone poor made hinges not covered in warranty. Not worthy to buy. Luckily I bought it from bestbuy with GeekSquad warranty. So happy that I bought it from bestbuy
No, I would not recommend this to a friend Fabulous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter wanted these for a couple years and they are everything she thought they would be.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, StacypS! We are so glad to hear the WH-1000XM5 headphones lived up to all of your daughter's expectations after waiting for them for a couple of years! They are packed with our best noise cancellation and premium sound quality, so it is awesome to know they are delivering everything she thought they would be. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Solid Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic choice for headphones if you’re looking for something with beautiful sound and really solid battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerS, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Fantastic headphones, but pricey.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy, especially for long trips on an airplane. Fold flat for easy storage (as opposed to folding inward to create a more compact but blocky shape). Superb noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC, Great! We're very happy to hear you're enjoying the superb noise cancelling and portability of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is one of the top units they produce we’ve had no issues lightweight comfortable good sound quality it’s a Sony nothing else I needed to say
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.
These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Understated look. Comfortable Perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty,
Thank you for your review! We’re so glad to hear your WH1000XM5 meets your expectations with its great sound, sleek design, and comfort.
Thank you for choosing Sony! Enjoy! -Maria