Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Qualiy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality. Sony never disappoints!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnE!
We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.
Thank you for your continued trust in Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit over the ear perfect and sound is amazing noice cancellation if not notch honestly dont know how theres going to inprove when it’s perfect already!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
Very nice! We're glad to hear you like the fit and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
FEATURES GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE ONLY THING I DO NOT LIKE IS WHEN WORKING OUT YOU START SWEATING THEY SLIP OFF I HATE THAT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CESARL,
We appreciate you sharing your feedback with us. While we are glad you chose the WH-1000XM5 headphones, we are sorry to hear they are slipping during your workouts. Because these headphones are designed for everyday listening rather than high-intensity exercise, moisture from sweat can cause them to slide. We truly value your input regarding the fit during active use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Very clear sound, no noise. Very comfortable!! The best I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, BLMBLovetoCompute! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Best Christmas gift ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound , the comfort in wearing these are thee best and I have owned a pair of Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applelover, We are happy to hear that the Sony WH1000XM5 wireless noise canceling headphones are the best Christmas gift ever for you. Thank you for the feedback. Enjoy! Vincent
- Pros mentioned:Sound quality
Soney
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This type of headphones having a great sound system
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarwanA,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great sound system of the WH1000XM5 headphones. Your positive feedback inspires us to continue delivering high-quality audio experiences that enhance every moment.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Good headphone plz buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BRO, i love these things so much, they look cool, they are so comfy, and they sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Fantastic sound quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality and battery life. Haven’t found better quality before or since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackS, Great! We're delighted to hear that you like the sound, battery life, and overall quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfy and clear audio, battery life is good, feels high quality and is adjustable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KORYB,
Thank you for choosing Sony!
We're excited to hear that you appreciate the comfort, clear audio, and battery life of your WH-1000XM5 headphones. It's wonderful to know that the high-quality feel and adjustability add to your listening experience. Your thoughtful feedback encourages us to continue delivering products that enhance everyday moments. We truly value your support and hope your Sony headphones bring you great enjoyment for a long time.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
the best choice for excellent performance in my st
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent, proof of any distraction, they are comfortable and of great quality!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilian, Awesome! We are so glad to hear that you are happy with your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better ANC/Sound quality than AirPods Max. More EQ options, too. I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobM, Fantastic! We're so happy to hear that you believe your Sony WH1000XM5 has better noise canceling, sound quality, and more EQ options than your previous headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones we ever bought. The sound is amazing and it's very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshC, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for the 5-star rating! -Carl
- Pros mentioned:Sound quality
Amazing Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These haedphones are the truth! They have amazing sound quality its like being in the middle of the movie, vidoe, or song you are playing. When playing a movie you can hear the ancillary background conversations on the movie. I kept thinking someone was in the room with me! The noise canceling feature is top notch, i recently took a 4 hour flight abd had a screaming baby about 4 rows behind me. I poped on my headphones, started a movie and voila no more screaming baby!! Worth every penny for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TXGirl0703,
Thank you so much for sharing your great experience with us! We're really happy you are enjoying the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
Sony XM headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been the best wireless noise-cancellation headphones I have ever bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV!
Thank you for your great feedback on the WH-1000XM5 headphones. It is fantastic to know that they’re the best wireless noise-cancellation headphones you’ve ever owned!
With features like advanced noise-canceling technology, superior sound quality and comfortable design for all-day wear, we’re happy they’re making such a positive impact.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Perfect sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice. Sound is clear and perfect. Only the perfect choice
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, JosueR!
We are absolutely thrilled to hear that you consider the WH-1000XM5 headphones to be the perfect choice! It is rewarding to know that you are experiencing the exceptionally clear and perfect sound that we strive to deliver in our premium audio line.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancellation worked good while flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EdwardS!
We are so pleased to hear that you are enjoying the great sound quality of your WH-1000XM5 headphones!
It is especially rewarding to know that the Noise Cancellation worked good while flying. We designed these headphones to provide maximum tranquility, making travel and noisy environments much more enjoyable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Really Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love the lightweight design… The sound quality is extraordinarily great The features are top notch I highly recommend for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, We're glad that you love the design, features, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Must buy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones, upgraded from the XM3. I can wear these for hours and not have any pain on my head. Sound quality is good as well, bass is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stanley, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WF-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WF-1000XM5 earbuds, and overall, they deliver strong performance for the price point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henryxavier,
We are pleased to hear that you are enjoying the performance of your new WF-1000XM5 earbuds! We appreciate your feedback and are glad to know they are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SylvesterF,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David