Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
My son loves them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life nice and user friendly app to get the best of your headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Bass
Sony does it again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like bass Sony delivers bass. These are top tier for any occasion. This can be the last pair of headphones you ever buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Bomb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm-5 appears to be made of cheaper plastic materials. Previous model sony headphones are stronger and more durable. I broke my pair of xm-5 within a few months just like a pair of beats headphones. I would prefer xm-4 for durability, sound quality is good enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JakeD,
Thank you for considering Sony products.
We’re sorry to hear about the durability issues you’ve experienced with the WH1000XM5 headphones. We understand how important it is to have a product that feels sturdy and reliable. We appreciate your feedback regarding the materials and your preference for the WH1000XM4 model. Please know that we will pass your comments along to the Sony team as we continue to improve our products. Thank you for sharing your experience.
For affordable repair options, we suggest contacting our authorized partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the noise cancellation on the headphones a couldn’t hear anything when people were talking to me. The sound quality was also great so great I fell asleep listening to my music
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice EmilyB! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Best Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable, love the noise canceling and the shape of them, would definitely buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairR, this is great! We're also glad that you like the features of your headphones. Thank you for choosing Sony. Erin
SONY review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing still even after a year- noise cancelling could be better but still amazing adaptability to surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadelineB,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear they are still working amazingly even after a year and that you appreciate the amazing adaptability to surroundings.
We also appreciate your honest thoughts about the noise canceling. To help maximize performance, we suggest checking the Sony | Sound Connect app.
In the app, you can confirm that Adaptive Sound Control is OFF (as it can sometimes switch to Ambient Sound mode) and that the Ambient Sound Control setting is clearly set to Noise Cancelling in the "Sound" tab.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Battery life
Best headphones I've ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I've ever had despite big price tag it delivers. I was thinking buying a sound bar but now I don't need one at all. Highly recommend this product. Battery life is amazing. Lasted me all long flight to Europe with 4 hours overlay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Happy teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for teen who spends hours working out. Loves the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sharkmom, we're glad you love the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The best!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out there on the market. Noise cancellation is superb and audio quality aswell. Overall look and feel is much improved compared to the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Rg0248! We appreciate the 5 star rating! We're glad that you are impressed with the noise cancelling and sound quality of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great sounding headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my Sony WH10000XM5 headphones. The sound quality and the noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eddie, great! We're glad you are happy with the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally own the older model and love them. My daughter received this model for Christmas and she wears them everywhere. Extremely comfortable and sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryP, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WH-1000XM5 wireless noise canceling headphones. We are also happy that you chose the 1000XM5 for your daughter. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sony wh-1000xm5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. It connects easily and lots of amazing features. There are occasional sound drops but they are very rare
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyJ, Thanks for the 5-star rating! We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Not what you're expecting... but in a good way!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're *just* great sounding headphones. I read reviews and got myself hyped and nothing too complain about, at all, but they're slightly over hyped. Not over rated though, just amazing sounding headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlHen, Great! We're thrilled to hear that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones amazing!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this headphones have been amazing... My son enjoys useing them everyday when he works out and also the hand gestures that you can wave your hand over the right side of the headphone makes it lot real easy instead of clicking on your phone or pushing the button... I would definitely recommend to anybody that works out and wants noise cancellation to stay focused...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelG,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones are making workouts more enjoyable for your son. Thank you for recommending and choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these are amazing! Sound quality is on point. No issues so far. I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nuribe, We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter is loving her headphones!! Long time JBL user by glad we tried out these Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi writeguy06, Amazing! You've definitely made an excellent choice. We're very happy to hear that your daughter loves her new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Sony is the GOAT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these , great noise cancelling, insane battery life. And love the software that you can download on your phone for hearing protection etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpatt, We are glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Okay headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, the sound quality and noise cancelling are top notch. I am a medical student and using these to study were amazing. But the build quality isn’t the best. I ended up returning them and buying AirPod maxs instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, We are sorry to hear that you had to return the headphones. Despite your concern, it's good to hear that you like their sound quality and noise canceling feature. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Comfort
Sony WH1000XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit with good acoustic and noise canceling quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, That's fantastic to hear! We're thrilled that your Sony XM5 headphones fit you perfectly and that you're enjoying their incredible sound quality and noise-cancelling features. Thank you for choosing Sony! Enjoy your listening experience! -Maria