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Customer reviews

Rating 4.6 out of 5 stars with 6242 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 6,242 reviews
  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sounding headphones I've ever owned. Just crisp clear sound. Unfortunately, someone stole them a month ago while I was commuting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerekS,

      We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were stolen. We hope you will be able to replace these amazing headphones. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has really good sound quality. Noise cancellation is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarisaT,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Enjoy the flight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great travel companion, keeps unwanted noise from airplanes out so you’re able to hear the audio, I could never imagine using as a workout headset or wearing on a hot day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickP We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing sound quality!

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence since these were going to be my very first over the ear headphones. Exceeded every expectation I could’ve and would’ve had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JEvo9, Excellent choice! We're truly glad that you like the audio quality and these headphones exceeded every expectations. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing great quality, and noise cancellation comes in handy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, EdgarB! We're glad you like the sound quality and noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    amazing noise cancellation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these work so good and are amazing for using during work before i clock in and during my breaks because the noise cancelling is just so great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yaqueline, This is great! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Better then AirPod maxes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head are great but the sound connect app can be annoying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brahim, thanks for taking the time to share your experience with the Sony - WH1000XM5. We're thrilled to hear you're enjoying the extraordinary sound quality, and industry-leading noise canceling technology on these headphones. Your satisfaction is our top priority, therefore we want make things right for you, please let us know what were the inconveniences you went through with the sound connect app. You can contact our technical support team if you have questions or need assistant via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
      Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Noise canceling works amazingly well and there is minimal lag when editing videos with sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LynnB, We're delighted to hear that you like the noise canceling function, sound, and overall quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best over the ear headphones I've had! Highly recommended for anyone looking for good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankieC, You've made an excellent choice! We're very pleased to hear you like the great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    JUST PERFECT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT FOR GYM, PHONE CALLS AND CONNECTS TO MY PS5 IN SECONDS, YOU CANT BEAT THEM, HAD THE PREVIOUS MODEL, SOUNDS QUALITY ITS BETTER THAN YOU CAN IMAGINE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matr,
      That's awesome! We're glad that you enjoyed your gym sessions using our Sony WH1000XM5. We're happy that you can take calls, connect to your PS5 with ease and listen to your favorite music with superb audio quality, all these with our XM5. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my daughter. She loves them and wears them most of the time. When she isn’t using then they are around her neck. She likes the noise canceling feature the most.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaL, You definitely made the right choice! We're so glad to hear your daughter is enjoying the incredible audio quality and amazing noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best headphones out right now!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things, wow, best headphones ever! Light and the controls on them are awesome! Also, connectivity is the best I've ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelW, Awesome! We're delighted to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great headphones. For the price, I think it would be worth getting insurance with them, just to make sure you can be able to use them for as long as possible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, KiyonEllison! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent quality, the product is awesome. Would definitely recommend to my friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClaudiuT, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your WH-1000XM5 headphones! Thank you for your recommendation and for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this for my daughter is very comfortable easy to use she love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AracelyA,

      Thank you for the 5-star rating! We're happy to hear that your daughter loves the comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Soundproof

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them because a friend recommended them. I carry mail. Kinda of good and bad how good they block of noise. Lol i love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jay09, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Fantastic sound and great noise cancellation Used on my current airline trip and they worked fantastically

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and clarity. Noise cancellation works perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Basso, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones feel very comfortable on my head I can wear them for hours the older set I had felt like they squeezed my head too much these just feel like ear muffs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergiuG, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Overall the beez neez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and fantastic noise cancelling. With the app it tells you to download you can fine tune your sound to your liking which is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanM,

      Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US