Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use Portable Great quality if you don’t want to hear your parents And stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazminB,
Thank you for the purchase! We're happy to hear that you like the quality, design and easy to use functions of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Excellent headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Better than the Boss equivalents and the technology upgrades since the XM4s are in my opinion well worth the price difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntF, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome sound cheaply made
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these they kept breaking on me the headphones iPad kept snapping off cheaply made in my opinion sound quality was great, but they need to make it better quality material.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoB,
Thanks for sharing your feedback with us. We're really sorry to hear about the issues you’ve had with your WH-1000XM5 headphones. While we’re glad you enjoyed the sound quality, we definitely want to help with the durability concerns you mentioned.
We’ve partnered with our parts supplier, Encompass, to offer a low-cost repair option for situations like this. You can reach out to them directly for assistance:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday, 8:00 am - 6:00 pm EST
Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany
Love the head phones the sound quality is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service I was greeted by a sale clerk who help me decide on which headphones would meet my needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamW, Excellent service! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones you can buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best darn headphones on the market! That’s all I have to say you can’t beat them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinE, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Don'r Fold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received as a gift. Great sound cancelling and overall sound. Don't like that they don't fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the design is greatly appreciated.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Amazing Sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of over-the-ear headphones I have ever owned! Love the in-app customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianF, Amazing! We're delighted to hear that you love the in-app customization and audio quality. This is one of the best over-the-ear headphones. Thank you for choosing Sony. Erin
Great Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift. Cant go wrong with the Sony XM line. Upgrade from the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WP01, Wonderful Christmas gift! We're also glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price difference from the xm4. Not as good as bose qc ultra but still good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, we're glad you like your new headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
They’re great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly are great, my girlfriend loved these headphones and is honestly a great gift for anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gianni, We're thrilled to hear that your girlfriend loves these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality. Excellent features. Love it. 2 thumbs up. Highly recommend to anyone needing noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi April,
Thank you for such a great review and recommendation! We're happy to hear you love the quality, noise canceling function and features of your WH-1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Great headphones for travel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones with amazing noise cancellation options!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Powerful,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Connectivity
Blue tooth pairing is awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed - Sony has botched blue tooth pairing with this headset. Really poor with Amazon Fire tablet. Should've bought the Bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bruce, we are really sorry that the WH-1000XM5 Bluetooth connection has been really poor with the Amazon Fire tablet, we'd like to provide you some recommendations you can follow to make it work properly:
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. If the issue is still unresolved please consider contacting us to gather more details about the issue. Contact us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for considering Sony products! -Ismael
The best
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones I have ever used so far. Great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthynL, That's great! We're very pleased to hear you appreciate the exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Awesome sound and controls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them soo much I used them everyday. For workout, work, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaRico Great! We're glad that you love the WH1000XM5. Thank you for choosing Sony. Erin
Amazing Tech and Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot go wrong with these headphones. Best all-around cans out there. Covers all the bases and more!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisW, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Absolutely love it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling experience I ever had. People can scream near me and I don't hear anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Amazing! We're thrilled that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
10/10
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 worth the purchase. Would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HIMM,
Very nice! We're glad to hear that you like the headphones. Thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best noise cancellation ever. Make that screaming baby in the airplane disappear l.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are impressed with the noise canceling feature of the headphones, Leetom. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
Best ‘Best Buy’ in Alaska
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Amazing service a lot of selection and many good associates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaytonB, We're happy to hear that you're satisfied with your purchase and service received from the store. We appreciate your feedback and thank you for choosing Sony. Erin