Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
peak of market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best pair of headphones I have ever owned the noise canceling is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santo2831, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great buy, my daughter loves them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, still functions wirh very bad wifi and some water drops.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PazM, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grandson's birthday present and he loved them thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenaL, thanks for choosing and purchasing our product! We're glad your grandson loves his new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Static connection.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelation. Connection is unstable and static. I may return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW, While we're glad you like the great sound quality and noise cancellation of the Sony XM5, we regret to hear about the static and connectivity issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To resolve these issues, please make sure that the firmware is up to date and try to reset and initialize the headset. Please refer to the link below for more details on how to initialize the headset.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Should you need further assistance,please refer to our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Sam
Excellent sound !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and excellent product !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MikeD, Thanks for your feedback. We are glad that you now have a pair of excellent headphones. Thank you for choosing Sony! Enjoy your music! Vincent
Cool choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent usage, trim, noise reduction - no noise from outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vkalal, Excellent! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very satisfied with this headphones for my daughter
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HazaelM, Amazing! We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The Best Yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancellation headset I have owned. Perfect for long airplane rides and conference calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juanita, Great! We're happy to hear that you are enjoying the noise canceling function of your headphones. Our XM5 is perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Manager
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1-Star Review for Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver I recently purchased the Sony WH-1000XM5 headphones, expecting a premium experience given their price and positive reviews. Unfortunately, my experience has been far from satisfactory. First and foremost, the noise-canceling feature, which was a significant selling point for me, is underwhelming. Despite the advanced technology touted by Sony, I can still hear background noises, especially in louder environments like airplanes or busy streets. This is a major letdown considering these are marketed as top-tier noise-canceling headphones. The build quality is another issue. While they look sleek, the headphones feel surprisingly flimsy. After just a few weeks of careful use, I’ve noticed the headband creaking and the ear cups not fitting as snugly as they did initially. This raises serious concerns about their durability. Comfort is also lacking. The ear pads, although soft, become uncomfortably warm after extended use, and the overall fit feels too tight, leading to discomfort during longer listening sessions. I’ve tried adjusting them multiple times, but nothing seems to alleviate the pressure on my ears. Battery life was advertised as excellent, but I’ve found it to be inconsistent. Some days, I barely get through a workday before needing to recharge, despite moderate usage. This inconsistency is frustrating and not what I expected from a premium product. Lastly, the sound quality is decent but not exceptional. For the high price tag, I anticipated a richer, more immersive audio experience. Instead, the sound feels flat, and the bass is often overpowering, drowning out the mids and highs. Overall, the Sony WH-1000XM5 headphones have been a significant disappointment. Given their high price, I expected a product that excels in all areas, but these headphones fall short in noise-canceling, build quality, comfort, battery life, and sound quality. I would not recommend them to anyone looking for a reliable and high-performing pair of wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalatiP, we regret to hear that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to make Sony better.
We do have troubleshooting steps for audio and noise canceling related concerns. For optimum performance, please ensure the software is updated with 2.1.0 version. You can check and perform the update if needed via Sony | Headphones Connect app.
If Noise Canceling effect is weak or not working, please check this troubleshooting article:
https://www.sony.com/electronics/support/articles/00267838
For Sound related concerns, please check the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony wireless headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son , order online and pick up at store with in hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2c2believe, We're happy to hear that your son likes his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best noise cancellation headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation head phones. Really good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hello, We are glad that your new Sony WH1000XM5 headphones are the best noise canceling headphones for you. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, he can just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Solid improvement but not a necessary upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid improvement over M3, but additional features or design considerations probably not enough just to upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi justaguy, Thank you for your 5-star rating. We're glad that you like the improvements of the XM5 than the previous models. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great over the ear ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter who has very discerning taste especially when it comes to her music. She loves these and says the sound is amazing. You have to really be careful when putting these on not to be doing something that requires you to be able to hear outside sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TRex, Great! Choosing these headphones will definitely be worth it. We are happy to learn you could hear all the effort we have put into the new design of the WH-1000XM5 and your daughter is having an enjoyable listening experience with her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
Really good product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphone with perfect noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guri, Great! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Solid build
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced. But does the job generally very well. I would highly recommend the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioXpert We're glad that you like the build of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the headphones I have owned, these are on my top of the list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Purchased
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these a couple months ago and they are still going good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luiz, Excellent! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! Excellent price. Better than the Apple headphones…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ApolloO, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good but not better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noice canceling isn't as good as the XM4 but other than that, they're amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atreyu, we're glad you like our product. We understand your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphone. I would recommend this headphones to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin