Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great call sound quality for work and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user435036,
Amazing! We are truly delighted to know your satisfaction with the incredible sound, crystal clear call quality, and very comfortable fit design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Served me well for two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still works well and battery lasts at least couple of days with my usage. The faux leather started peeling away from the over the head part, but doesn’t create any issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aman, It's great to hear that your WH-1000XM5 headphones are still working well and that the battery life is satisfactory. We'd like to help you with regard to the faux leather peeling issue on the headband, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life
A good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before a long flight, and the active noise cancelling alone made it worth the buy. These headphones are excellent - the buttonless control took a bit to get used to, but once I did, it was very smooth to control everything with just a touch. Battery life is also very good! Definitely would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user377758,
You made the right choice! We're glad that you like the noise canceling function, touch controls, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound, ANC so-so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few noise canceling in-ear headphones before (QC20, Airpod Pro, Momentum TW2, ) and have been disappointed with the amount of noise canceling they offer. I picked the Sony X5 over the Airpod Max and Bose 700, sound unheard, so I can't say how those compare. The sound is fine -- obviously better than any earbud I've tried (Aonic 4), but about the level of on over-the-ear set like the ATH-M50, a solid performer. The question was whether I could get that level of audio quality without hearing a nearby leaf blower, or industrial fan, or someone drumming upstairs, or even just music playing at moderate volume in the same room. The answer is no. I'd say the attenuation is like a good pair of earplugs, which is better than nothing but you're not going to enjoy audiophile quality with noise in the vicinity. Also, the noise canceling is automatic-only, meaning that even with the app you can't max the canceling; the headphones decide what level of noise canceling you need, which is a really, really bad design decision. I hope a firmware release changes this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deegee, Thanks for sharing your thoughts and experience on the new Sony WH1000XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your feedback regarding the noise cancelling feature of the headphones. Rest assured it will be looked at for future product improvements. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
An excellent step forward
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I been using the XM4 and airpods max for the past 6 month. I decide to say screw it and get these as well and holly God THESE ARE HEAVEN in your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoey2002, Amazing! We're happy to hear that you are enjoying your newest headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Previous model was better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay overall pretty good, but only for a while. I think m4 model was way more practical and comfy. The one I bought has now lost the ability to adjust the size smoothly and also the pads are so soft that overtime they provide minimum cushion for your ears. Sound quality is great but I would buy m4 model if I were to do it again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, We're glad that you like the sound quality. We also appreciate your feedback and insights with regards to the M4. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Xm4 upgraded to these and don’t regret it sound really clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeH, congratulations on your upgrade! We are excited to hear you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort
Yes to noise cancellation, no to disconnection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the noise cancelling works, yes it’s comfortable. However, it is SO TOUCHY. If I cough, it disconnects, if I turn my head, it disconnects, even when I’m sitting still doing absolutely nothing, it finds a way to disconnect. I don’t know if I got a defective device since the reviews for this product is amazing, so I have no clue. It is somewhat disappointing. The app is up to date, and this was a gift back in March, so even if I wanted to return it and get a new pair, it probably wouldn’t work. I have AirPods but those always fall out, and when working out, I wanted something noise canceling that will stay in place. Well I got that, but I have to deal with disconnections all the time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaP,
Thank you you for your time writing this review. While we are glad you like the noise cancellation and comfortable fit of the WH1000XM5 headphones, we're sorry to hear some issues that you are encountering with the unit. Let's work together and troubleshoot the problem.
Please make sure to wear the headset properly. In order to prevent the headset from reacting incorrectly, stop music playback, making and receiving calls, and other operations cannot be performed when the headset is removed, even if you tap the touch sensor control panel. Also, if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting the wearing detection function to not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
Please refer to these links below with additional steps to troubleshoot Bluetooth connection issues:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
https://www.sony.com/electronics/support/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product- 5stars Returned because bought wrong color. Easy process.-5 stars Quick delivery -5 stars
I would recommend this to a friend- Pros mentioned:Sound quality
Headphones Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality and Sound. Although range of the Bluetooth connection might have been done for a little greater diatance. Maybe it varies from the connected device. Not sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PiotrB, awesome! We're truly delighted to know that you're satisfied with the amazing sound & quality of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never owned a quality pair of headphones like these before. I've always preferred earbuds for the convenience, but after these I can never go back. Amazing. I'm glad I made the right choice when buying my first pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinE,
You made right choice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Thee best!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was getting some headphones with noise cancellation. That was not all!!! Downloaded the app, complete control of sound settings. I can take them off and they cut off! I can put my hand on the cup and now I can talk without taking the phones off! There’s more but man!!! Love’em!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Get the SONYS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning sound! Best purchase ever, GET THEM NOT NOT APPLE AIRPOD MAX THESE ARE 100000x better!! (Coming from a music audio obsessed person I need the best crisp sound no exceptions) these are so SO good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegPA, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves his headphones . He can listen with or without his hearing aids. Hreat buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LoriL!
We are so pleased to hear that your husband loves his new headphones. It is wonderful to know they provide a great experience for him whether he is using his hearing aids or not. We design our headphones to be versatile and comfortable for everyone, so hearing that this was a great buy makes our day.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely worth the price for how much it does for you. Plane ride was really quiet and peaceful with these on and the audio quality on top of that was really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user497247, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The battery life is also great. I have had them for about a month and use them 3-4 times per week and have not had to charge them yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadalynP, We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Bass
No complaints from me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphone I’ve ever bought, sounds pretty good. Bass is nice and punchy while not being so overwhelming it muffles the vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .HI user834013, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Great purchase, well worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.enjoy them for studying. Very comfortable, my ears do not hurt either compared to other competitors after wearing them for > 3 hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130770, We are glad to hear that you are enoying your study with your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony headset for my Granddaughter that is going to college. She loves them. Considering buying as a Graduation gift for my other Granddaughter that is graduating next year.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that your grand daughter is enjoying her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
Very worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! I was using apple products for years and i either lost or broke those products, these headphones are far much better quality than anything i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendonJ, Thank you for the 5-star rating! We're thrilled to hear you love the overall quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam