Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. Everything about them, the look, the sound, quality all top tier. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KassandraC, That's amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
What a sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Best in its class. Good customer service too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User367349, That's awesome! We're really glad you are happy and satisfied with the great customer service, and exceptional sound quality of your new WH-1000XM5 headphones. Thank you for sharing this fantastic feedback and for choosing Sony! -Jess.
- Pros mentioned:Sound quality
Amazing for everyday use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for about 7 months and theyre some of the best headphones ive ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elvis, Awesome! We're thrilled to hear that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Must buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones all around. Use them for the gym and running and have no issues with slipping down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyR,
Terrific! Glad to know your new headphones suits your needs and expectations. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
One of the better headphones I have had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-cancelling was amazing. You can barely hear anything once you have it on. The sound quality is top-notch. Highly recommend for people who like headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130468, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Navy headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio and sound proofing. I appreciate the option to have both wired and wireless audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user802181,
We're glad to hear that you like the audio quality of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Weight
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work really good. The noice cancellation work amazing. Very lightweight as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user429060, We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! These headphones are next level. I was looking in between this and the Apple pros and I’m glad I took this route.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LucasF,
Thanks for this great five-stars review!
We're so glad you opted for the WH-1000XM5 headphones and are experiencing their next-level performance. Knowing they stand out for you, even against strong competition, truly speaks volumes. Enjoy every beat and every moment of silence with your new audio companions!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Great but Major Defect in multiple pairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great in everyway and awesome for work from home. Voice quality better than anything ive used before. WARNING: Ive had two of these units now (original and replacement) and both have had the same major defect. At certain spots around NYC the right ear cup picks up on radio stations when on. This shouldnt be a deal breaker but definitely something to be aware of, especially if you use them while walking around a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52,
Thank you for the review and we're glad to hear that you like the voice quality of the headphones. We're sorry to hear the issue that you have encounter on both pairs. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Comfortable and luxurious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit and great ANC. Sound quality is rich and satisfying. Nice carrying case, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user412153, We're glad that you like the sound, comfortable fit, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. If I could rate them higher, I would.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user137123, This is great to hear! We appreciate your output and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for cancelling out external background noise, and at a very reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brock,
Perfect! We're glad you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony XM5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Don’t regret this purchase at all. Completely worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spnchr,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, a little expensive, but well worth the price for the noiss cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun1987, Awesome! We're glad that you like the sound nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the headphones I’ve had these are the best I’ve ever purchased. These were worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has very good sound quality and can be used on the go anywhere and is also very light but durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bwuh, We are glad that you like the sound quality of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Perfect For Video Calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for voice isolation in loud environments, busy airport etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewM, Great! We're glad that you are enjoying your new headphones. The WH1000XM5 is perfect for calls and travel companion! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
best pair of headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best pair of headphones i have ever owned. the noise canceling is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130527, we're glad you like the noise canceling feature of our WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
10/10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used Beats and AirPods every since I can remember. These are by far WAY WAY WAY better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rugeenkurdi, You've made an excellent choice! Thank you for giving the WH1000XM5 a perfect rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item is good! My son loves it very much. The sound is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GirlinaMendoza, Thanks for the 5-star review. We are glad to hear that your son loves his new Sony wireless noise canceling headphones. You chose the for him. Thank you for trusting Sony! Vincent