Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
100% reccomend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and clear, detailed sound. Very comfortable and light. Battery life last a long time. Very good pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mora,
We're so happy to hear you're loving the excellent noise cancellation, clear sound, and comfort of your WH-1000XM5 headphones. It's fantastic to know the long battery life is also a standout feature for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality, Weight
Lots of compliments about them being stylish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're the best ANC headphones I've found, and I've tried pretty much every mid and high end pair I could find. These cancel noise better, have better and fuller sound profiles, and are lighter weight and more comfortable on the head all day. I like the case it comes with too and the headphones not folding up, to me, is a pro. Battery life is amazing, I'm always plugging them in before they need it because I'm used to my things needing to be charged more.
I would recommend this to a friendBrand response from SonyListens
Posted .H Baylie, We're glad that you like the noise cancelation, light-weight design, sound quality, comfort, and battery life. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Money well spent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever purchased. Although these are expensive, they are worth every penny. Very comfortable, & stylish while doing a great job of blocking out background noise. Definitely recommend to anyone considering these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ChristineA!
We’re thrilled to hear that the WH-1000XM5 is the best headphone purchase you've made! It’s great to know that the combination of soft fit leather comfort, sleek style, and our industry-leading noise cancellation is making every penny feel worth it for you.
With 8 microphones working to keep your world quiet, we’re so glad you’re enjoying that distraction-free listening experience.
Welcome to the Sony family!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
My favorite headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a headphones/earphones fanatic. For the longest my favorite was the Powerbeats pro because of the quality. But the quality from these were amazing, the fact you are able to use the sensors on the ear muff for many things is awesome. The noise cancelling is elite and you are also able to customize them with the equalizer. These are also a lot better than the AirPod Maxes and never fall off my head. I also haven’t charged them in like 2 weeks and they still have battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swirlmycurl, Amazing! We're happy to hear that you like the noise canceling function, use of Equalizer, and quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were very comfortable to wear for a very long flight. They sound amazing and have good noise canceling features. The case is very premium and fits well in my backpack. The app that sony made isnt the best but the headphones still work great without doing much in the apl.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David!
Thank you so much for sharing your feedback! It is fantastic to know that the WH-1000XM5 headphones made your long flight more comfortable and enjoyable.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Fantastic every day headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones start to finish. I’ve been wanting these since they came out and once I saw the $70 sale I finally made the purchase. I’ve had no issue with them so far, they’re very comfortable and sound fantastic. The app is slightly lackluster but gets the job done. I wish the unboxing experience was a little better but to me the simple design just means that most of the cost is in the product itself. Unfortunately they don’t fold up and thus are a little cumbersome to tote around. Absolutely would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Comfort, Sound quality
Sony greatest headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after going through various noise cancelling headphones and without a doubt it is the best for price range. The best part is how comfortable and light they are and the features like the adaptive sound make it easy to enjoy ur music and still have conversation. They are super user friendly, anyone can pick them up out of the box and use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RicardoC!
Thank you for sharing your experience with the WH-1000XM5. We are thrilled to hear you find them comfortable, lightweight and easy to use.
We're glad you chose Sony!
Kind regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Software Engineer in Test
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, all-day comfort, and great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldP2,
Thank you for your feedback! We are thrilled to hear that you are enjoying the amazing sound, all-day comfort, and battery life of the WH-1000XM5. These headphones feature our specially developed 30mm driver for exceptional sound clarity and a soft-fit leather headband for a lightweight, comfortable fit.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Comfort, Sound quality
GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was deciding between these and AirPodMaxs, and I’m so happy I went with this much more affordable option. The sound quality is so crisp, and bass is deep and rich. I bought them for the gym and tested them out on a flight, and was shocked when I took them off at how loud the plane was! The noise cancellation worked so well, and they are so much more comfortable than AirPods. It’s like two little warm pillows on your head ◡̈
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakk, awesome! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Love It. The best I ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this headset is awesome. Very comfortable fit. Great battery life. Excellent Range on Bluetooth from the device. Very responsive operations using the trackpad. The carrying case is a winner. The ability to connect to two devices at the same time works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodbuy,
Amazing! We're thrilled that you like the sound quality, fit, battery life, connectivity, touch controls, case design, and multipoint function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Sony-WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable, sounds great, and they keep a charge. The only issue I noticed about them was the connection. The headphones do not connect to everything via Bluetooth. The only way I was able to connect to my laptop and PS5 was via wire. If I wouldn't be able to connect my headphones via Bluetooth to my phone, I would have returned them, because that's what I wanted them for. I use the headphones mostly for my workout music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GenerationX,
We appreciate your feedback and we are sorry that you are having a Bluetooth issue with your headphones. These headphones can be connected to devices that support the Bluetooth A2DP. You can follow the suggestions here to isolate and hopefully resolve this pairing issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534625.html.
Despite your concern, it's good to know that you still like your headphones, especially their sound quality. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Pretty good option, not the best for this price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, nice comfort and fit, absolutely AMAZING battery life, and pretty resilient as well. A great pair of headphones that definitively aren’t anything to scoff at, but honestly if you’re in this price range and looking for a new pair, Sennheisers are probably a better way to go. Some small critiques on these, oils from your fingers show up pretty easily on the black version, and after some use the headband can come loose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carmen, We're glad that you like the audio quality, comfort, fit, and battery life. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony is the Best Choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphone are the TRUTH. Sony headphone have gotten me through some of the noises days. Being I used to be in band. The noise cancellation really works wonders. The headphone cushion are comfortable fitted to your ear and stable. When you first buy them the headphone fit a little tight but will get loose after awhile. Please avoid any steam or water because it will get damaged. I avoid any hard rain fall because they will get damaged. I try to keep it out the shower because they will get mess up. Overall I use these more than my beats. Also the sound quality is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BryannaS,
Thank you for choosing Sony!
We greatly appreciate your wonderful feedback on the WH-1000XM5 headphones. We're delighted to know that they have positively enhanced your daily experience, particularly with their outstanding noise cancellation and comfort. Your care tips are invaluable to us. Enjoy the exceptional sound quality!
Best regards,
-Fred
- Pros mentioned:Sound quality
A wise purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb! Excellent fit, excellent sound, excellent no sound! I wanted an inexpensive set of noise canceling headphones for travel when I was guided to purchasing these Sonys. I am so glad I listened to the young person helping me! These are terrific! The product is superb! The knowledge of the sales associate even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TheresaM,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones have exceeded your expectations in fit, sound, and noise cancellation. It’s wonderful that the guidance you received helped you discover a product that suits your travel needs so well. We truly appreciate you sharing your experience and recognizing both the headphones and our team’s support!
Best regards,
-Fred
Lives up to the hype
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About two weeks of owning them, coming from earbuds the past few years. Very comfortable, amazing sound, I love to play with eq and just about everything sounds great no matter what. Noise cancellation works well. Just as transparency mode. It also has adaptive modes that can switch between modes for you like if you start a conversation or if a loud train is passing by. Pretty light/gentle pressure on the head, we all know the feeling, mostly comfortable unless you have an industrial piercing like me on the ear, hoping I can find something more compatible so that I don't have to deal with the sound leak and discomfort. Otherwise, perfect value at the current price. Only complaint is the cloth case... Great design but I'm not exactly sure how it's meant to be cleaned. And the material of the cushion is apparently stain prone as well, but that comes with most white/beige things. They get dirty eventually. The outside casing seems like a durable plastic though, I've already dinged it a few times and no scratches or scuffs. Just hope the soft material is as durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CHRISTINE,
Thank you for choosing Sony!
We're excited to hear that you are enjoying the comfort, sound quality, and advanced features of the WH1000XM5 headphones. It’s great to know that the adaptive noise cancellation and transparency modes are enhancing your listening experience. We understand the challenge you mentioned with the industrial piercing and the sound leak, and we appreciate your honesty about this. Regarding the cloth case, we apologize for any inconvenience with cleaning and durability concerns. We will share your valuable feedback with our team as we continue to improve our products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones offer a top-tier listening experience. The sound quality is exceptional, delivering rich and immersive audio. Comfort is clearly a priority in their design—the ear cushions are deep, plush, and remarkably soft, ensuring a snug yet gentle fit. The headband adds to this comfort with its soft padding, making these headphones ideal for extended use. Unlike some other models, they don't press too hard, avoiding headaches even during long sessions. One downside, however, is the sensitive finish. It tends to show marks from grease or oil on your skin, which may require frequent cleaning to maintain its pristine appearance. Despite this, these headphones are a fantastic choice for anyone seeking premium noise-canceling technology with unmatched comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thank you so much for sharing your thoughts and experience on the Sony - WH1000XM5! As you noted this headphones have been engineered to perfection, delivering a magnificent sound quality, they are also built with industry-leading noise cancelling technology and ultra soft earcups for long term use. Also we appreciate your feedback on the sensitive finish that may require constant cleaning, we will share this with our development team. Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
they sound really good. I would buy another pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really good, but you can hear the wind hitting the windshield. It’s kind of weird, but they still sound really good. and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnR!
Thanks so much for sharing your review and for being so honest about your experience.
We are very glad to hear that your WH-1000XM5 are providing such good sound and comfort for you.
To help with that wind noise, we recommend opening the Sony | Sound Connect app and checking the Ambient Sound Control settings. You can find a specific "Automatic Wind Noise Reduction" toggle there that is designed to detect and suppress exactly what you’re hearing.
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality, Weight
The best purchase I’ve ever made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought, and I got them for a great deal. They have excellent sound quality, are very lightweight, and their battery is outstanding. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrielS, Thank you for sharing your positive experience with the WH1000XM5 headphones! It's great to hear that you are enjoying the excellent sound quality, lightweight design, and outstanding battery life. Your recommendation is much appreciated. If you have any further feedback or need assistance, feel free to reach out. Enjoy your headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for about a year now, I use them strictly for the gym and they still act how they did when I first bought them. The battery lasts very long and they’re loud, comfortable, and easy to clean. The noise cancellation on these headphones are also a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice, Elana! We're also glad that you're enjoying using the WH1000XM5 in the gym, battery life, comfort, ease of cleaning, and noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
love these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.swipe functions on the right ear are super cool to have. colorways are clean and neat. i love the sound quality and ANC. it is also so comfy to wear that it feels like a cloud on your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaguoL, Thank you for sharing your detailed review of your WH-1000XM5! We're so delighted you're enjoying the excellent sound quality and noise canceling feature of the unit. Good to know you appreciate the easy touch operations, exceptional comfort, and silver color of these headphones Thanks for choosing Sony! -Jess