Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Superb quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely comfortable, the noise cancelling is excellent, the intuitive features allowing you to have conversations while wearing them are awesome. The app they came with is very customizable to your own personal preferences. The one drawback to bluetooth headphones in general in my opinion is they are a little too quiet for my taste, referring to spotify listening. They have excellent sound quality though and it’s very nice not having a cable tying you to a device while wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateM, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Mixed Emotions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the wh-1000xm4’s, purchased 3 pairs. Expected some noted improvements in the xm5’s and they delivered. Sound quality is great, additional sound diagnostics/information. Slimmer headband is comfortable, overall feels light and portable in a sporty way, while the xm4’s feel elegant as if to be used in a professional environment. Only complaint, and was a deal breaker for me, is the ear cushions - they are much softer than the xm4’s and when looking in the mirror you see the cusion compressed almost all the way to the earpiece. Felt uncomfortable with glasses on. If you are a first time buyer these are great; if you own a prior model you may want to consider hanging on to it alongside your new xm5’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike, Thanks for sharing your experience with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your feedback on the cushions/earpads and we sorry that it brought discomfort. Rest assured this can help us improve our products in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Very price-quality ratio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio quality, very confortable, recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
We are excited to hear that you find the WH-1000XM5 headphones so comfortable and that you're enjoying the high-quality audio!
It is wonderful that you are experiencing the power of our eight microphones for noise cancellation, which work to keep out more high and mid-frequency sounds than ever before. We are also glad you're benefiting from the Auto NC Optimizer, which automatically ensures your noise canceling is perfectly optimized based on your specific wearing conditions and environment.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
favorite headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husbands old sony's were accidentally left behind on a trip - which gave me a great reason to upgrade myself from the m4 to the m5s. these headphones can be worn for longer periods of time without hurting my head and the noise cancellation is a gamechanger when traveling/on an airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acarter,
Awesome! We're glad to hear that you like the noise canceling of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, great sound quality. Love the noise cancellation. Love to use them for the gym or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JOSHUEO,
Thank you for choosing Sony!
We're elated to hear that you are enjoying the WH1000XM5 headphones and their sound quality. It’s wonderful to know that the noise cancellation is making your gym sessions and work time more focused and enjoyable. We appreciate you sharing your positive experience and hope these headphones continue to enhance your daily activities.
Best regards,
-Fred
- Pros mentioned:Sound quality
Super sound & noise cancellation w/ few tidbits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My AirPod Max had died recently or unable to charge or pair it to any device. I was in the market looking for quality headphones with noise cancelling and sound. I tried Beats Studio Pro and was good with decent features and a plus was being able to use usb c as a source for Atmos sound quality and charging, but I also wasn’t too satisfy with sound quality and I wanted to try something new other than pay a lot for another AirPod Max or wait it out until the newer model comes out. I got these Sony headphones after reading a lot of reviews and I will say it has excellent sound, build and noise cancellation. Set up wasn’t as intuitive or my pride ignored reading the instructions first and I began tinkering with the headphones by trying to pair it and hoped it would work immediately but ran into some minor connection issues. It’s also necessary to download the app for your phone prior to pairing and for accessing the equalizer. Also having to unpair and pair to a device requires you to read to understand how to listen to high quality audio with and without noise cancellation on or that listening to music is still possible through the aux cable and your device if there’s a port when there’s no charge left. But after the minor inconvenience and the learning curve with using and pairing a non Apple device, sound and noice cancellation is superb. Can’t use USB c for both high quality audio and charging, unless it’s because of the device it’s connected to which was a MacBook Pro M2 Max but I’ve had the aux cable and usb c plugged in at the same time but a loud hissing sound or noise is heard while you use it to watch or listen to music. It’s probably best not to charge and use aux cable and have noice cancellation on or defeats the purpose of trying to block noise out but hearing noise directly out of the headphones. Also could be a firmware update that it needs but I haven’t gone that far yet but if you’re using Bluetooth or just aux cable with noise cancellation on, hissing sound isn’t there and sound quality and noise cancellation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suny, We appreciate your detailed feedback. We're glad that you are enjoying the sound quality, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Ditch Airpods, these are worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this so freaking nice. I used to have Airpods which was convenient, but was hurting my ears at some point. I gave these headphones a try and the bass and sound is waaay better! Its esthetically pleasing. Simple design. I find it great that you can customize the controls and sound to whatever you like on the app AND the fact that you can turn off the noise cancelling real quick to talk to someone, just by covering the right side of the headphones... this is nice and convenient! I hate going back and forth with pausing my music, so I love that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling headphones redefine the listening experience with their exceptional features. These headphones deliver unparalleled noise-canceling technology, allowing you to immerse yourself in your music without distractions. The sound quality is superb, with rich bass, clear mids, and detailed highs. The wireless connectivity and long battery life provide convenience for on-the-go use. Comfortable and stylish, the WH1000XM5 headphones are a top choice for those seeking premium audio and an immersive listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for the 5-star rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig
- Pros mentioned:Comfort, Sound quality, Weight
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, fantastic noise cancellation and exellent sound. Highly recommend over Bose, and the airpod max are too bulky for my travel needs so theyre out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mukul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is definitely top tier, adding in with how light the headphones are, they are definitely a easy pick up if you can afford it or catch it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Xander!
We are absolutely thrilled to hear that you are loving the top-tier noise cancellation and the lightweight design of your WH-1000XM5 headphones! It is awesome to know they are an easy recommendation for anyone looking for a premium setup.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Totes Mcgotes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew my air pods sucked but wasn't aware how bad. These are great and the battery is insane, I wear them for work mostly and only charge them every 3-4 days. Have zero complaints other than the connectivity can be wonky at times if you are linked to multiple devices. Usually, I have a little buyer's remorse no matter what I buy, but with this I feel that I got exactly what I was expecting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality, excellent battery life, and overall features of your headphones. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for upgrading to your new WH-1000XM5 and for choosing Sony! -Jess
- Pros mentioned:ComfortCons mentioned:Portability
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Comfortable. I just wish it folded up easily for travel like the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FinalFantasy,
That's great you find the WH-1000XM5 comfortable! We understand the preference for the fully foldable design of previous models, especially for frequent travelers.
The new, streamlined XM5 design was developed to achieve a sleeker look and enhance the overall noise cancellation performance by maximizing the space for internal components, like the new processor and microphones. While they no longer fold inward, they still collapse flat into a thin carrying case, which was redesigned to be more durable and feature a magnetic flap for accessories.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life
Good with reasonable conditions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my life, they will not connect to my MacBook, but everything else, android and Apple. They stay charged for a very long time. Fit over box braids and hats. The downside is carrying a bag big enough for the case when on the go- but I'd do that for any headphones and recommend getting sports/ bad weather earbuds since Sony recommends no exposure to rain or sweat to keep the headphones sound and within warranty. I only wear these to work or do errands, not for physical exercise or without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeF, Thanks for sharing your feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Make sure to keep your device's firmware up to date to avoid any performance issues. Thanks and regards, -Craig
- Pros mentioned:Battery life, Sound quality
Best quality headphones and versatile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and good talk quality. Ive had bose, garmin, blue parrot over ear and all the top earbud brands reguardless of price attenpting to find the pair with long battery life, quick charging, good sound, and acceptable talk on the phone. So far after a few months i can confirm these sony over ear are finally the ones. It took me years to find the perfect pair. I wear these 10+ hrs a day every single day while operating a plumbing service buisness, so they are durable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahF, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Decent Headphones - Pros&Cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones from Sony as always. Pros: Great Sound Quality Automatically shuts off and pauses music Comfortable Noise Cancelling is Amazing Bluetooth range is great. Cons: Battery life is great but I would say the Sony XM3 lasted slightly longer I'm unsure why but the material on the earphone padding feels cheap like it's going to rip or wear out quickly. I'd like the ability to have it clamp down on ears a bit better as they seem to get more loose over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebW, Awesome! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Lifetime Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for three years, had to replace them but I replaced them for the same ones for a reason
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CHRISTOPHERU,
Thank you for your incredible loyalty! We are absolutely thrilled to hear that after three years, you chose the exact same model to replace your headphones, there is no higher compliment for us than that.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Not worth upgrading if you have XM3 or XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones and the new design looks awesome! I really like the newer shade of white that they used. BUT I already own a pair of the XM3s and after doing a side by side comparison, I decided that these aren't worth the upgrade unless you have the money to spend the XM3 and XM4 are still very usable ANC headphones and debatably have "better" sound if you're more of the average user and like more bass in your music. If you want more of an accurate representation of what the artist intended then these are much closer but that might not be the sound that you're looking for. Giving these 5 stars because they deserve it. But for me it's just not worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrXiro, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Amazing noise cancelation!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation for office warriors! I bought these after having a hard time switching from one device to another when receiving a call with my last pair of headphones. These did the trick and have outstanding sound! The app is great and allows custom settings that blew my mind. Also, great battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyC, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic sound and noise cancellation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and noise cancellation. Very comfortable. Extremely long battery life. Holds a charge for longer nonuse periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dave, Amazing! We're glad that you like the sound, noise canceling, comfort, nd battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Great but Pricey
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated that I had to return these. It was a money thing. Pricey for what it is. Not to say it wasn't good, as I think the sound on these and the features like voice recognition to disable noise cancelling and the microphone quality on call definitely improved. I just don't know if these improved features coming from an xm3 earbud user is worth the extra $250-300 price hike. I liked them. They were light and surprisingly cool as I'm very active in the workplace.. but they just weren't worth the price for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review, while we're glad that you've enjoyed using these headphones, we regret it has to be returned due to the price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
We hope you'll consider getting the XM5 in the future.
Regards,
Erin