Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great intro to headsets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so great! I’ve been using the XM5 for about two months and love the feature of being able to customize the eq levels from amplifying the base, vocal projection, & gaming. Every use has the perfect pitch. Funky color is a plus ! Next step is to see the durability in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic update, TaeeM!
We are delighted to hear that your WH-1000XM5 headphones are performing "so far so great" after two months!
It's wonderful that you are taking advantage of the customizability features in the Sony | Headphones Connect app to create the perfect pitch for every scenario—from amplifying the bass and vocal projection to gaming. We designed them for that exact level of versatile, high-quality audio customization!
We also love that you appreciate the funky color!
We hope they continue to impress you with their durability in the gym. Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epic sound, comfort and build quality. Hard to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting to purchase these headphones for a while now. Saved up the money to buy them and let me tell you, they didn't disappoint. Everything from comfort to sound quality has been mastered. Love the total noice cancelation feature. It's perfect for working out, doing work, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabianR, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Pretty nice while they last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So these are ok. While they last. Bass is alright but if you like heavy bass look elsewhere. Noise canceling is nice. Comfortable. BUT. I’ve owned these about 17 months now. With about 30 days total use. And they just snapped on me mid flight. Wonderful. From other reviews I’ve seen. This seems like a common issue. I won’t be using Sony again for headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LewisR,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM5 Noise Canceling headphones comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked great on our flights blocking out the plane noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coffeetime,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones worked great for you on your flights and helped block out the plane noise. It's wonderful to know they contributed to a more comfortable travel experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Comfortable and great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose 700 headphones months ago because I heard these new Sony headphones had good noise canceling. I was going on a trip, so I picked these up. I have to say these are more comfortable than the Bose. The noise canceling is great. Many YouTubers complained about the case, but since I was used to the Bose case, that was not an issue at all. I highly recommend these. They are comfortable, have great noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aramosjr, We're glad that you like the noise canceling function, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, lightweight and great fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseB, Thanks for your feedback. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Buy These, Not AirPods Max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall breakdown: Pros - Great sound (for mainstream Bluetooth headphones, wired will always be better in the high-end) Amazing noise canceling, passive is good but active is incredible Nice ambient noise passthrough Great connectivity - 3.5mm or Bluetooth, multi device Good build quality General, one-size-fits-all design Mature and intuitive touch controls Useful companion app to further fine-tune your gear Much better carrying case than the competition from Apple Included charging and aux cable Cons - Thin and somewhat uncomfortable head band, depends on the shape of the user's head The black model easily becomes dirty but has been equally easy to clean, more of a nitpick that anything Truly wonderful active noise canceling. Puts any in-ear headphones with active noise canceling to shame, which it should as the form factor would be wasted if this were not true. Even the passive noise canceling with the headphones off is enjoyable and requires no battery. The presence of a 3.5 mm headphone jack is also greatly appreciated and nice to use, for example, in a setting such as a flight that might have a monitor with no Bluetooth connectivity. The Bluetooth range is also substantial - I am able to leave my phone at another level of my house and walk around without connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gage, Wonderful! We're thrilled to hear that you like the noise canceling function of the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Bass, Sound quality
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Comfort, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality Bass is very good Very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieF, We're glad that you like the noise canceling function, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
I always love this series of Sony headphones but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always love this series of Sony headphones but I feel whole this is a grear quality item, the XM5 is not as good as thr XM4. This model doesnt fold. This model also seems to be easier to mark with fingerprints and oils from skin contact. The sound quality is great as I expected and thete is an equalizer app witb presets and you can make customs. The XM4 came with a case that included cords and an airplane adapter. XM5 doesnt inclue the double prong airplane adapter. I still love these but unless XM6 makes some inprovements and take inspiration from thr XM4 I might sit that generation out! Oh yeah.. these give me sweaty ears! These are NOT for the gym or a rainy day. Disappointed in that becuae the ANC is aweaome. Id love ro run in thse but Im sure they woild ger moisture damage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theBee,
Thanks for your honest feedback! We're glad you love your Sony WH-1000XM5's sound quality and noise cancellation, but we understand your concerns about the design changes compared to the XM4. Your insights on portability, accessories, and comfort are valuable. We appreciate your loyalty to the series and will share your feedback with our team. If you need any assistance or have questions, feel free to reach out!
Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the headphones.
-Maria
- Pros mentioned:Comfort, Sound quality
bessttttt headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. Sound quality is pretty good, base is amazing. Better for android tho, iphone lacks base and max volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjapa,
It is truly wonderful to know that you absolutely love the WH-1000XM5 headphones, especially their pretty good sound quality and amazing bass. We appreciate your valuable insights regarding the performance across different operating systems. Your detailed feedback is very helpful!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life, Sound quality
Gold stars!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. The sound quality is exceptional. I feel that I hardly have to charge them.I use these all the time, I would definitely recommend these to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaP,
Thank you for your glowing review! We're thrilled to hear you love your Sony WH-1000XM5 headphones and that the sound quality and battery life exceed your expectations. Enjoy every moment of your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Bass, Weight
Definite good headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift for my son, which I’ve purchased an apple airpods max to him as last Christmas gift. Compare with the max, Sony xm5 is much lighter and peformace as good epcially in vocal, bass, and maybe better in noise cancellation. My son likes a lot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GBuyer, Awesome! We're glad that you're enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5/5 best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class for comfort, sound, design and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RolC, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent sound quality, design, and top-notch noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Always great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! My son loves this. Foam is very soft, sony’s sound is always great. Double tap functions so you can hear who you talking to or around you. Sometimes Its not always what is in and buy that name,… but you just have to trust the best brands ever existed since day 1. And sony is always been on top of the bestest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pakaks,, Amazing! We're glad that your son loves his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Worth it...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this price you'd expect to get a certain level of sound quality and these Sony's deliver. Battery life comfort user friendly in every aspect. Best of all is the sound. The detail is incredible no booming bass or mind numbing highs. Crisp detailed sound best describes these things. Give them a listen you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckB, we're glad you are enjoying our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friend - Pros mentioned:Battery life
Worth the leap of faith
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess