Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this products I got this in feb and reviewing now. Sound quality is really nice blocks the noise so well and it doesn’t even hurt the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PriyaD,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear you're loving the product and that the sound quality is meeting your expectations. The noise cancellation is a key feature we're proud of, and we're so glad to hear it's working well for you without causing any discomfort.
Thanks for choosing Sony, have a musical day!
DiegoV
- Pros mentioned:Comfort, Sound quality
I love them for work and virtual meeting + music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They may look large on my head but the quality sound, microphone and comfort are worth it. I especially have loved the noise cancelling when I use them for work, it helps me concentrate better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanS,
Thank you for choosing Sony!
It's truly wonderful to know you're loving the quality sound, microphone, and comfort of your WH-1000XM5 headphones. We're particularly thrilled to hear how the noise canceling has become a favorite feature for work, aiding your concentration. It's rewarding to know that our product has contributed to your enjoyment.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort
Incredible noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly good at canceling noise. Even windy days will sound like the air is still. Bass is very strong and can be adjusted in the Sony app. I do have some complaints though. They don’t fold as small as the xm4s, they don’t lay on your chest ear cups down (see photo), and they make the gesture sounds with the gestures turned off. The last one is the worst thing about the headphones, which I think says good things about them overall. Again, best ANC I have ever experienced. They are also very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianC,
Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you are enjoying the noise canceling function, sound quality, and comfort of the headphones. Your feedback about the design is greatly appreciated.
Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony XM5s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing sound quality and stellar noise cancelation. Honestly I debated between these and the AirPod Maxes, and I’m glad I chose this one (my wallet is happy too lol). I’ve tried both on, and couldn’t see a difference in sound quality. Also these are great for traveling, if u don’t mind the bulk of the carrying case. It filters out loud engine noise and children screaming on flights, and lasts for 25+ hours, so I’d definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We're delighted to hear that you are enjoying the sound quality and noise canceling function. These headphones are perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Workout Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the sony 1000xm5 headphones! I was going to get the XM6s but unless you are in a super noisy environment like a airplane or airport save your money and buy these! Ive had them for 2 months now and get completely in my zone at the gym i use them everyday for about a hour and a half and leave them in my gym bag only having to charge like every 2 weeks battery life is amazing. The sony app lets you customize the sound profiles noise cancellation! As far as sweat goes i havent had any trouble with it the leatheresk earcups makes moisture just roll off I love these headphones im definitely going team sony over apple and beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tolli62,
Thanks for posting such a great and honest review!
We're so glad to hear how much you love your XM5 headphones. It's fantastic that you're finding the battery life amazing for your daily use and that the Sony Headphones Connect app is letting you customize your sound and noise cancellation just the way you like it.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i’ve owned. the noise cancelling is excellent and the battery life is very long. the sound quality is also amazing. the only minor thing is that they get slightly unco to wear after a long period of time, for me it’s on the top of my head where the band is. other than that, i use them daily and they’re my favorite headphones i’ve owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ajms,
Thank you for taking the time to share your review with us! We're thrilled to hear that you're enjoying the impressive noise-canceling feature, long battery life, and exceptional sound quality of your Sony XM5 headphones. It's wonderful that you’re considering them among your favorites.
However, we sincerely apologize for any discomfort you’ve experienced during extended wear. To help enhance your experience, we recommend checking out this link for tips and suggestions on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Hope this information helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the XM5 headphones.
Thank you for your patience!
Sincerely,
Maria
- Pros mentioned:Battery life, Comfort
Great headphones for any activity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Noise canceling is great but could be a little bit better. I’ve had them for 4 months and have charged them twice. Insane battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavisM,
Thank you for choosing Sony!
We're really happy to hear that you find the WH1000XM5 headphones comfortable! It's most rewarding to know that you appreciate the noise-canceling feature, and we appreciate your feedback regarding its performance. We're glad to hear that the battery life has exceeded your expectations, lasting through months of use with minimal charging. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
JUST AMAZING!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amaaaaaazing. Great sound quality. Amazing noise cancelation. Almost perfectly comfortable. Enjoying the loudness of them at work where my coworkers cant hear the music I listen to. These headphones are life changing to me now. Highly recommend.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great headphones to cancel outside noises!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for people who want to study. I get really distracted with outside noise but the noise canceling on these are really awesome. The quality of the music is really nice. I feel like i’m in the studio w the artist listening to unreleased music. The battery life outlasts my phone, my airpod pros, and my ipad. Overall, for the price I think it’s really worth it and it’ll last for years due to the overall quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianaH,
Very nice! Thank you for the purchase and we're glad to hear that you like the noise canceling, sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Best ever headphones I bought.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever headphones I bought. Initially I bought the Airpods Max as I have an iphone and also from the reviews. MKBHD called it "Luxury sound". It isn't for me. The bass of Airpods max is worse than Airpods pro. But these Sony XM5's are worth for a bang. They are made of plastic and is a good thing as it will be light on your head. The sound is crazy good. Its perfect in every sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PraveenkumarD, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best in the Market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using headphones for years now, after searching and spending hundreds of dollars on different brands I can say these are undoubtedly the best headphones i've bought. Their great for school, working out, and travel. I can't emphasize how great they are when going on runs, it feels like there's nothing on your head. Even after hours of wearing them I dont feel any discomfort. Would highly recommended 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
You made the right choice! We're glad to hear that you found the best headphones in the market. We're glad that you appreciate the comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -
-David
- Pros mentioned:Battery life, Sound quality
Read this before you purchase the XM5s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a year and a half, and I loved them. They had great audio quality, battery life, solid software, and features. Now I come to the reason for my one-star rating, and this is the part you should be aware of before purchasing this product. I came home one day and went to put on my headphones, and realized that the left hinge had almost completely snapped off. The product was never dropped, damaged, or misused in any way, and yet the hinge broke. I checked if other users have had this issue and was surprised to find that this was a known issue with the XM5s. I contacted Sony support and spoke to both their customer service and customer relations teams. Still, they said Sony would not cover this issue because it is physical damage, and offered a "low-cost" repair for $100. This directly conflicts with Sony's policy, which should cover "defects in materials or workmanship under normal use". I am extremely disappointed in the resolution to this issue because the product itself is great, but for a known issue resulting from inadequate manufacturing, to receive neither a proper recall nor a replacement/repair initiative is unacceptable. I am now stuck between either paying an extra $100 and spending multiple weeks to get the product repaired, essentially making the headphones cost $450, or selling them at a significantly reduced rate and eating up the cost of buying new headphones after 2 years. This defect and the resolution by Sony have been so dissatisfactory that I will likely never purchase a Sony product again. TL;DR: Sony headphones' hinge broke under normal use due to a known manufacturing defect. Sony's customer service denied any under-warranty repair/replacement option, citing physical damage in contrast to their policy. Offered me a long wait, $100 repair option. If you choose to buy the XM line of headphones, be aware that there are known product issues that likely won't get resolved even under warranty, and you should probably look to Sennheiser and Bose for better product/company satisfaction.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV,
Thank you for taking the time to share your detailed feedback and experience with the Sony WH-1000XM5 headphones. We truly appreciate your recognition of their sound quality, battery performance, and features.
We are very sorry to hear about the issue with the hinge and can certainly understand how frustrating this must be, especially after you've been enjoying the product for some time.
While our warranty covers defects in materials and workmanship under normal use, it does not cover physical or accidental damage. This is why we offered a low-cost repair option, as it is the most practical way to resolve the problem for you.
Please know that your feedback regarding the hinge and overall experience has been shared with our product and support teams for review. We're continuously working to enhance the quality and durability of our products and appreciate you taking the time to let us know about this situation.
Thank you again for sharing your experience with us and for considering Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Incredible Sound
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are probably one of the best ones I have ever owned. They delivery impressive quality from the calls I make to the videos I watch, the overall noice cancelling is no joke when it comes to these. The battery life is also surprisingly very long. I can go up to a week without charging them. I’m very satisfied with them (had them for about 1 year now) and can’t see myself without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dino,
Thank you for sharing your great experience so far with your WH1000XM5 headphones. Nice to hear you are enjoying the impressive sound quality, phone call function, noise canceling features, long battery life, and overall performance of the unit. Your satisfaction with our product means a lot to us. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
A Musical Adventure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I think of Headphones, and what I want them to do. It is these. They are comfortable. Feel like the color of them goes with everything. I enjoy the fact that I can choose to use noise cancelling with a button that turns them off and on. Highly recommend reading the quick tips. It taught me how to use the headphones in a way that I did not know before using them. You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelO,
Perfect! Thank you for sharing your review on our Sony WH1000XM5. We're very happy that you appreciate the comfortable design, color and the noise canceling feature of our XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco
- Pros mentioned:Comfort, Sound quality, Weight
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super light and comfortable and the sound quality & noise cancellation are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonH,
That's awesome to hear! We're happy that you like the lightweight, comfortable design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The best purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for airplane rides, I wore them on a trip and fell asleep and woke up when the plane was landing. They are also great if you get over stimulated easily because they block out noises. It also has a feature for you to turn off noise cancellation and hear if someone is talking to you. Lastly, they’re comfortable as well, the foam around the ears are really soft.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoeliaP, Great! We're glad that you like to use these on your trip. The WH1000XM5 is a perfect travel buddy! We also appreciate that you are enjoying the features and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Good sound quality and they stay on easily when riding a bike or working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekA,
Thank you for the wonderful review and the 5-star rating! We're so glad to hear that you're enjoying the sound quality and that they provide a secure and comfortable fit, even during activities like cycling and working out.
The ergonomically redesigned headband is one of the features we're proud of, and it's great to know that it's providing the comfort and stability you need for an active lifestyle.
Thank you for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
My Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My headphones are working well, I can also connect it easily with my Sony Bravia and PS5. Love it the sounds, and the midnight blue color. It is a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nives,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM5 headphones are working well and connecting seamlessly with your Sony Bravia and PS5. It’s wonderful to know you enjoy the sound quality and the midnight blue color—details like these make the experience truly special. Your enthusiasm means a lot to us.
Best regards,
-Fred
- Pros mentioned:Comfort
AirPod Max’s bite the curb.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally traded in my AirPod Max’s for a pair of Sony XM5’s and honestly I would have never bought the Max’s if I wasn’t blinded by social media. Noise cancellation is a little less inferior compared to the Max’s but everything else makes up for it. I no longer get a random headache from wearing my headphones nor have deal with the bulkiness of the headphones when storing it in my bag. Though I was hesitant to leave the apple ecosystem I do not regret my decision. If you care about audio and customization then Sonys are the move. Take it from a broke college student that hates listening to people. Get the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabeHo, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Better than Apple AirPod max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had both the AirPod Max and the Sony m5 and the Sonys are way better and better priced than the apples. Sound quality is better, better comfort, and noise canceling is far superior. Def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thank you so much for the 5 stars! We're glad that you found your Sony XM5 headphones to be a worthy purchase due to their amazing sound quality, comfort, and noise-canceling capabilities. Thank you for choosing and recommending Sony! Enjoy! -Maria