Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, comfortable and sound great, my only complaint is that even on the tightest setting they still slip off my head. It could just be a me problem but I find myself not wearing them as often as I’d like because they’re too big for my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KaylaS,
Thank you for your purchase and for sharing your feedback. We're glad that you appreciate the sound quality and comfortability of our XM5. Your feedback is important and will help us improve our future products. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Wonderful Noise Cancelling Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a very comfortable, flexible noise cancelling headphone which has very great sound. They feel light and you forget that they're on your head after a while. The noise cancelling works great and I mainly bought them for traveling, but I use them at home when it's late at night.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skynet, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Nice gift !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a perfect Christmas gift for my daughter; she loves them and now she doesn't want to take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky!
We are really happy to hear that the WH-1000XM5 were a hit with your daughter and that she’s loving her new gift!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Excellent audio. Average build quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is excellent. The noise cancellation is very good. They are fairly lightweight, which is nice. But the build quality could be a little bit better for the price. The plastic feels rather cheap and I sometimes worry about them breaking. Not nearly as solid as the AirPods Max. But overall they are a good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bropruitai,
We're glad you are enjoying the superb noise cancelling feature of your WH-1000XM5. Good to know you point out the lightweight design and excellent audio quality that are noteworthy. We value your input and appreciate the feedback. The moving parts don't make the WH-1000XM5 fragile — the construction is solid and reassuring. The WH-1000XM5 were tested and build to last. Please contact us so we can get more information on this.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your feedback! -Jess
- Pros mentioned:Sound quality
Great pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One things I really love is the case it comes with. Great when carrying them on the go. Good sound and also connects well with my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarL,
We are pleased to hear that you are enjoying your WH-1000XM5 headphones! It is great to know that you find the carrying case convenient for travel and that you are satisfied with the sound quality and phone connectivity. Thanks for choosing Sony.
Best regards, Eliab
- Cons mentioned:Volume
Headphone review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones would be great for activites that dont have a lot of outside noise and for those that don't blast their music. These would be great in an offic setting or for walks around the block. Their noise cancelling is good and i love their ability to stop noise cancelling when talking or being talked to. They're not the loudest headphones. If you want something loud for the gym I wouldn't recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. JonathanP,
Thanks for the review! We are really happy to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the feedback and it will definitely be taken in consideration for future references as Sony strives to deliver excellence!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Super comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable almost don’t even notice they are on. The noise cancellation works great, not a lot of bass. They don’t get really loud, good quality sound but not noticeable difference between other brands in my opinion. Overall really good and most comfortable headphones in that size class.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
W1000xm5
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, the sound is good, great battery life, noise cancellation is not bad at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedA,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, battery life and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Amazing sound!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality with very clear base, would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junk, thanks for sharing your experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality. With industry-leading noise cancellation technology, every beat in your songs comes to life! Thanks for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Love the M5s
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. The sound quality and noise cancelling was done very well. I use it to study and when I need to go in my own world. Battery life is also very long. I don’t have to charge it for a couple days with constant use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Regina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones ive ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for a over a year and cannot say enough about them. Excellent noise cancellation and battery life and most importantly is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Steal at this price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this one is incredible. The older XMs had a bad mic but that has been fixed. It’s even better when you get a price match.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kiran!
We are absolutely thrilled to hear that you are enjoying the incredible sound clarity of your new WH-1000XM5 headphones! We especially appreciate you noticing the improvements we've made to the microphone system. Our engineers worked hard to ensure crystal-clear voice pickup, so it’s great to know that the upgrade is making a real difference for you.
It’s also wonderful to hear you were able to take advantage of a price match—nothing beats getting premium Sony technology at a great value!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
<3
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't completely convinced to buy them but I don't regret it. Theyre comfortable. They sound super good and they connect super fast. I like that it can be adjusted on the cell phone. I also like the small package in which they come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarielisV, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Best headphones I ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling along with music or video can cancel out almost any noise. Perfect for studying, long lasting battery and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
As advertised
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sound quality excellent. Noise cancellation awesome. And very comfortable. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NATHANT,
Thank you so much for your fantastic review! We couldn't be happier to hear that you're enjoying the excellent sound quality, powerful noise cancellation, and comfort of the Sony WH-1000XM5 headphones. Your support means a lot, and we'd be happy to have you as a customer again anytime!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Light weight and works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.light weight headphones, noise canceling works great! can connect to 2 devices at once. My noise canceling feature broke the first month, but Sony replaced me with a new pair easy. Resting the headphones on your neck while not listening is not ideal. It is so tight that it is squeezing my neck. So far it is a great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer, Great choice! We are glad to hear that you are enjoying your newly replaced WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing Quality and Best Noise Cancellation
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM5 headphones by Sony absolutely blew me away. First, starting off with the app. The app is super easy to use and makes adjusting audio and fine tuning the noise cancellation super easy. Moving onto the actual headphones, the sound quality the superb. There were notes and sounds I was unable to hear in my other pair of headphones and they do an amazing job at adjusting to your music tastes. Finally, the noise cancellation. I go skating a lot and find the area very noisey. I can barely hear anything with them on and the ambient noise mode makes it easy to talk to people or be aware of my surroundings if needed. Overall, 10/10 and I recommend these especially for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, Floppa. We're pleased to hear that you like the ease of using the app, sound quality, and noise canceling function. Thank you for choosing Sony. Erin