Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 12498516
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones sound quality is soo good!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rikah,
We’re thrilled to hear you're loving the sound quality of your new WH-1000XM5s! It’s great to have you as part of the Sony family.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Gift Ever words of 18year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift to my 18 year old son. Loves them. Great noise canceling and really likes how they fit over his ears. The sound quality is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dsgiftbuyer, We're glad that your son like the noise canceling, sound, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were amazing I use them almost every day and they sit comfortably so no headaches they also sound amazing and the app is really useful for EQ and checking you activity 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, Great! We're glad that you like the sound, EQ, comfort, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Definitely recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! It's so comfortable and the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkDragon, Thank you so much for your enthusiastic review of the WH-1000XM5! We're thrilled to hear that you find them comfortable and that you love the sound quality. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound qualityCons mentioned:Price
They're good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're very good after 2 years of use. The little friction pads for the Headband fell off after about a year but it doesn't affect the noise at all. A little expensive but definitely worth it for headphone enthusiasts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulILG, Thanks for your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones ! Sound quality is outstanding and comfortable to wear for long periods of time. I would definitely recommend these headphones to anyone who listens to music, makes long phone calls etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JR2020 We're glad that you are enjoying the sound, comfort, and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all around headphones. Very comfortable, great sound, and noise cancellation. Sturdy construction. Well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SatisfiedCustomer, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Its alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Depending on your environment, this can be an upgrade or an downgrade from the XM4. Im no audiophile, so my experience is of an average user who enjoys music in the office, mostly to drown out the office noise. When the noise cancelling works, its better than the XM4. The important word there was "when". You can control the level of noise cancelling, it's either on or off (then A.I. handles strength based on environmental sound). Whereas, on the XM4, you can set the strength of cancelling. I understand there are reasons for getting rid of that feature; like, battery life... however, now you've got a hit or miss feature. My office isnt too loud. But, its just quiet enough not to activate the noise cancelling and just loud enough that i can actually make out what they're saying. Never a problem with the XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeeIB, thank you for sharing your feedback of your experience using your headphones. Sony values the opinions of customers and is always striving to provide the best experience possible.
Please ensure you're using the Headphones Connect App to customize the settings to fine-tune your music. Please also check the help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
sony headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are some of the best headphones I've ever had and could not recommend them enough to everybody else who wants a comfy over the ear with amazing noise, quality, and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaC,
We are thrilled to hear that the WH-1000XM5 headphones are among the best you've ever owned! It is great to know you are enjoying the comfort, sound quality, and industry-leading noise cancellation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort
Comfortable for glasses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For someone who wears glasses these are surprisingly comfortable. Wore them all day on a flight and the battery barely dropped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM, Thank you for the 5-star rating! We are glad to hear that you are happy with the comfort of your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
A must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling Love the design also being super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshA, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift and he absolutely loved them. Super comfy and great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaK, We're glad that the recipient love these headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancellation is pretty good a the padding it good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene,
Thanks for your review. We're glad you're enjoying the sound quality and the noise cancellation feature the WH1000XM5 headphones come with! The earpads were designed to be comfortable in different situations and environments.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Comfort, Sound quality
BIG FAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE these headphones! I needed a replacement after losing my last pair of airpods. The noise cancelling is great and they are so comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah this is a an excellent replacement and we're glad that you are enjoying the noise canceling and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Just dope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just dope….if you’re a bass head and like quality, get these! The noise cancellation is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuvertH, We're glad that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Pair of Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite pair of headphones I've had. The sounds is top notch and the battery life/charging is phenomenal. The carrying case is nice as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamclay, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Sonys
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality, easy to style, feels light.. Recommend to who ever is looking for a bass and treble clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Godly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was contemplating between these and the apple ones. I'm very glad I got these because they're cool, functional, and the noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielV,
We are honored to hear you chose the WH-1000XM5 and are so pleased with your decision! That great noise cancelling is thanks to our two processors and multiple microphones working together to keep your listening experience pristine. We're glad you found the perfect blend of style and performance!
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Bass, Sound quality
Sound quality is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than my Bose 45. Has deep bass and clear vocals. Noise cancelling works great, I fly a lot and when these are on, I don't hear the engine noise and fall asleep quickly. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kensirey, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl