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Customer reviews

Rating 4.6 out of 5 stars with 6242 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 6,242 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great quality headphones and the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Jordy!

      We are absolutely thrilled to hear that you are impressed with the WH-1000XM5 headphones! It is incredibly rewarding to know that you recognize the really great quality and the excellent sound performance.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a couple of months. They have been geat in terms of noise canceling and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of Headphones. You will not be disappointed. Comfortable and noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertC, Perfect! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of your WH-1000XM5. Good to know as well that you like the exceptional comfort of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ! Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound, perfect and comfortable fit. One of the best headphones you can buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Ever - The Noise Canceling is Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sound Ever - The Noise Canceling is Unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Thanks for the wonderful 5-star review! We designed the WH-1000XM5 to deliver truly Industry-Leading Noise Cancellation, and we're so glad you can tell the difference.

      That powerful Noise Canceling is constantly optimized by our Auto NC Optimizer using AI to ensure you always get the best performance, whether you're on a plane or in a busy office. Pair that with the all-day comfort and superb sound quality, and you've got the ultimate listening experience!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    I Love them!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave a 4 because there isnt a way to tighten to stay on head, when i lay head back. They just slip right off:(. Very comfy and great sound, but not for those people that work out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouieAllen, We're glad that you like the comfort and sound quality. We also appreciate your feedback when using the headphones while laying head back. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound; great seal; buttons too many/small

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large cups and the good seal. Easy hook up to iPhone. For an older but IT-wise individual, the instructions and accessories are somewhat confusing. Audio is great! Very expensive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spinedoc, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HailahH,

      Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Likedoo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, it works, they are headphones. Wished they were more transportable like the 4s. Only complaint but better sound and look (personally).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorG, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality audio better thtan my airpod max. sleek design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi john, We're delighted to hear that you like the audio and sleek design. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! The sound is great and they are super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise-canceling is super. Comfortable with superior sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NovaCaine,
      Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best of the best in sound quality, confort fitting, I just can't stop wearing them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pedro, Amazing! We're glad that you like the comfort fitting and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Great Travel Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM5s are a light weight and comfortable. Using the XM5s with multiple devices was challenging. The headphones do not “switch” from devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdab17, Thank you for choosing Sony! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you are experiencing difficulties with the multipoint connection feature of the headphones, please try the steps on hour help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multi

      If you need assistance with your headphones, please contact us for help. You may reach out to us by sending an email to socialsupport@am.sony.com.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect gym gear

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them work through the trenches of high intensity very adjustable comfortable and can handle the sauna app works well can be glitchy if not updated normally

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SamuelS,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones :3

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so much!! Amazing noice canceling:3 lovee the fact they came in blue as well! The

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Homoshinji,

      We're so happy to hear how much you love your new WH-1000XM5 headphones! It's fantastic to know that they were exactly what you were looking for and that you are enjoying the amazing noise canceling and the stylish blue color option.

      We designed these headphones with our HD Noise Canceling Processor QN1 and Integrated Processor V1 to deliver the best possible quiet listening experience, and it's great to hear that you are enjoying the results.

      Thanks for choosing Sony, have a marvelous day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally landed on these after trying a few other headphones. The audio quality and customizability are great and the awareness mode made them a keeper!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanR,

      We're so happy to hear you're loving the WH100XM5 Headphones! It sounds like you found the perfect fit. Great to hear the audio and awareness mode sealed the deal.
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Ideal headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. Light weight and premium sound quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Joao,

      Thank you for choosing Sony!

      We're excited to hear that the WH1000XM5 headphones are delivering premium sound quality while being lightweight and comfortable for you. Your positive comments inspire us to continue providing products that combine performance with ease of use.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation, also pretty comfy and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very nice, and the battery lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elking We're glad that you're enjoying the sound and battery life, Thank you for choosing Sony. Erin Sony_US