Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good highs and low sounds. Better bass than my previous Sony mx3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BugsBunny,
Thank you for the 5-star rating! We're glad to hear that you like the bass sound quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Cons mentioned:Volume
not loud enough on low volume
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like it could be louder and I have to turn it at least half way to hear anything clearly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephQ,
Thank you for sharing your feedback regarding the WH-1000XM5. If you find the audio levels too low, we recommend ensuring that the volume is turned up to the maximum on both your connected device and the headphones themselves. You can increase the internal volume of the headphones independently by swiping up and holding your finger on the right ear cup touch sensor until you hear a beep indicating it has reached the limit.
We also suggest making sure the Noise Canceling feature is fully activated while listening. By blocking out external ambient sounds, Noise Canceling allows the audio from your headphones to come through much louder and clearer without the need to significantly increase the volume levels. You can toggle this feature easily using the NC/AMB button on the left ear cup or through the Sony Sound Connect app.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Overall great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that I’ve tested them in a long car ride, noisy work place and laying in bed relaxing. I can honestly say that i am extremely happy with these. The noise cancellation is amazing. The sound quality is clear and not over bass heavy. Has a great case and comes with all needed accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edz2891,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad that you are happy with your WH1000XM5 headphones. Nice to hear that you are enjoying the clear sound quality, noise cancellation, and supplied accessories of the unit. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! I especially love using them in the gym. They really block out all surrounding noise. I use them while moving around a lot and they rarely slip off my head. The only time they slip a bit is when they are over my long hair. It is better if you move your hair out of the way so the pads make contact with your skin, keeping them in place and barely moving.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags319, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ANC you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones because I love music and I hate outside noise while listening to music so these are perfect. Paired with the Sony headphones app that allows you to build an EQ of your own you can’t go wrong. Top notch noise cancellation, a pretty good ambient mode, speak to chat, and few other bells and whistles make these worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
That's nice! We're are delighted to hear that you are very much satisfied with your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. We're glad that you are enjoying the noise canceling feature as well as the ambient mode, speak to chat and also the Sony | Headphones Connect app wherein you can customize the settings of the headphone to your preferred setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound qualityCons mentioned:Price
TV Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good and they are easy to set up but the cost is way above what would be considered normal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM, We appreciate your feedback. If you are referring to our WH-1000XM5 wireless noise canceling headphones, these headphones have magnificent sound quality which is engineered to perfection. You may check out this link to know more about their features and capabilities: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Prefect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality best comfort and consistency
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Amazing! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect for traveling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone i like the way it designed and music controller system is also awesome..must try once in your life.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Very good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality and has a good lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Noticeable improvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love their new noise cancellation tech, I switched from the xm3 model and they are lighter and sound better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fernandoza, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Another Great Sony Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony Headphones. Excellent sounding and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WKNOW, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect to help you study or anything else that you need to focus on. It comlpetley blocked out all noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TYLERJ,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM5 headphones are providing the perfect environment for studying and helping you focus by completely blocking out noise. It’s rewarding to know our product is making a positive difference in your daily routine.
Best regards,
-Fred
- Pros mentioned:Weight
air max killers
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Truly incredible headphones love the noise cancelling, compared to the xm4 this is more of a speaker approach as the inwards fold outwards I personally like that more and it feels lighter around the head probably to compete even more against the air maxes this is a dream headset however still awaiting to get gps service on this in case i lose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.
You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, comfortable to wear, excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar, We're glad that you like the sound, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, comfy, noise canceling so great, nice solid carrying case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaxonE, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great set of headphones if they cost <=150.00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is challenging. They sound really good, but I got them because of their ability to connect to multiple devices. First issue was they have problems with windows 10. So I had to jump through hoops to get them to work. I have been using them at work for about a week now. To be honest I plan on returning them. After a few hours of wearing them my ears are very sore. Their features are very cool for the noise cancelation. The way you can have the sound stop when you talk. Really cool while wearing them in an office setting....unless you have a cold or cough. Yeah they shut down for 10 secs with every cough. My main reason for returning them is I don't feel they are worth the $300.00 I spent on them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BryanR,
Thank you for sharing your experience! It’s great to hear you enjoyed the sound quality, noise-canceling, and features like speak-to-chat. However, we’re sorry to hear about the challenges with compatibility and discomfort during extended wear. We appreciate you giving our product a try and value your input, as it helps us continue to improve. If you decide to explore our products in the future or need any assistance, please don’t hesitate to reach out to us at socialsupport@am.sony.com.
Thank you once again for your understanding, and we hope you will consider Sony for your future purchases!
Sincerely,
Maria
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“The sound quality is fantastic with deep bass, crisp highs, and excellent noise cancellation that truly enhances my listening experience,”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HilaneB, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the deep bass, crisp highs, and excellent noise cancellation of the Sony - WH1000XM5. It's great to know that it's enhancing your listening experience. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salma, awesome! We're glad you like the comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Better than Bose!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! They seemed a bit complicated but in actuality really easy to use. Quick to charge and has lasted me two whole days without recharging it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayded,
We are thrilled to hear that you are enjoying your Sony WH-1000XM5 . This unit also includes an excellent sound quality, superior noise-canceling, and a comfortable design, making them a strong choice for audiophiles.
Thank you for choosing Sony!
-Fred
- Cons mentioned:Volume
Headphones headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones would’ve liked it if there would’ve been louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasC,
Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.
Thank you for choosing Sony!
Best regards,
Dominick