Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sony - WH1000XM5 Wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great. Recommended. Sounds great and long battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzekielH,
Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and comfort are amazing but I wear them for working and sometimes raise my arms and it always hits the touch features and will pause and change the noise cancelling interrupting my music. It’s annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigB,
Thank you for the review. We're glad to hear that you like the sound quality and comfortable design of the headphones. For touch feature, you can disable this using the Sony Sound Connect app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Sony Over the Ear Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. the noise canceling is great and they make coworkers not come talk to you even if you're not listening to anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS,
That's a win all around with the WH1000XM5! Great noise cancelling and built-in "do not disturb" signal. Enjoy the peace and quiet. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Sony used to be my go to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has fallen far from their original quality. I was able to compare these with the Bose and Apple equivalents. Sony came in 2nd after Apple! Why? The sound quality and noise cancellation is good, but not the best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisG, thanks for choosing and purchasing our product. We appreciate your feedback regarding the sound quality and noise canceling feature of WH1000XM5. It's important to acknowledge the aspects of your feedback. The WH-1000XM5 indeed prioritizes sound quality with an option to adjust this via the “Sony | Headphones Connect” app. It offers two modes: "Priority on sound quality" and "Priority on stable connection". Although the WH-1000XM5 is designed to deliver high-quality sound and effective noise cancellation, individual preferences and experiences with audio quality can vary, leading to different comparisons with products from other brands. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
"underwhelming"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own several sets of headphones including, Bowers & wilkins, Sennheiser, bose, bang & olufson, shure. I currently own sony xm-3's and had xm-4's. (which I sold for the xm-3's). This was not a downgrade, it was an upgrade. Just because there is a new version of something doesn't automaticlly make it better and that's the case with the xm-5. 1st I must say the noise cancelling in version 3 is as good as the latest edition. Also for the 400.00 price tag I cant hear any more detail from the new ones over the 3rd edition. If anything, fine details are muted. The bass is still muffled like version 4 and turning up the bass only muffles it more. The best part of these headphones are the comfort and phone call quality, which I don't buy headphones for anyway. I'm looking for sound quality, anc performance and comfort. Based on sound quality alone, I had to return these. Also, when I turned them on and put them on my head I kept smelling burning rubber. It was coming from the ear pads. Probably chemicals they use in packing from over seas. Not good, It made me sick. There are much better options at a cheaper price point. What comes to mind are the shure aonic 40's for 250.00. To each his own!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rockme395, While we're glad that you like the comfort and phone call quality, we regret that these headphones had to be returned. This is definitely not the news we'd like to hear from you. We do have some recommendations for sound related concerns that are also available on the Help Guide. You can also fine-tune your music through the Headphones Connect app.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
We regret that we can no longer help you troubleshoot the problems you've encountered. We apologize for the inconvenience and we hope that you will consider the XM5 in your future purchase.
Sincerely,
Erin
- Pros mentioned:Sound quality, Weight
sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good audio sound cancellation is too tier extremely light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewG,
Thank you for the purchase and we're glad to hear that you like the audio quality and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Gift for christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! These were given as a gift to one of my children for Christmas. He said they are really great. He uses them for work, school and the gym. Glad he enjoys them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiannaG,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones have been such a versatile and appreciated gift. It’s wonderful to know they’re supporting your child’s work, school, and gym activities with great sound and comfort.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love this model—of the Sony OTH headset/ spearker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this/ I tested against the AirPod max too- I think the sound quality is far superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for the amazing review! We're honored to hear the Sony - WH1000XM5 stood out in your comparison—especially in sound quality. These headphones are built to deliver an exceptional listening experience, with industry-leading noise cancellation, crystal-clear audio, and a lightweight, comfortable design perfect for all-day use. We're glad they impressed you, and we appreciate you choosing Sony for your sound experience! Best regards, -Dominick
- Pros mentioned:Sound quality, Weight
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love it! Noise cancellation is great. The headset feels very light on your head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
BUY THESE NOW!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are so comfortable, anfforable and great at noise cancelling. Wore them on a recent flight to Disney. So easy to pair and connect! I tried the new Apple ones in the store and they were so heavy and uncomfortable. Shout out to the sales associate who suggested the ones I purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseC, That's awesome! Thanks for sharing you experience. We are glad that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Better than MX4's esp, in the Noise-Canceling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes ! An obvious improvement in Noise Canceling especially in the treble and mids. I hear almost next to nothing except for a faint hint of voices in the higher frequencies, very faint though. These are better than the MX4's. Lighter, more pronounced sound quality, ... clarity. No more flippy flop folding cans. These are perfect... hope they last long. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh, Thank you so much for your awesome review! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl
- Pros mentioned:Comfort, Sound quality
Perfect for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable for travel. I used Bose before and I do not regret the change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCCC, Awesome! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing sound, horrible build quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone sound amazing, have great noise cancelling, and are extremely comfortable. I’ve spent entire workdays with then on and never felt like I needed to take them off. Unfortunately, the weak hinge snapped on me out of nowhere and the headphones have become unusable. Apparently, this is an incredibly common issue with these headphones that Sony refuses to acknowledge. I wanted to love these headphones, but its not worth the money for less than two years of usage. Sony needs to fix this build issue on their next headphones and acknowledge the mistake on the XM5s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi themerriest, We are sorry to hear about what happened to your Sony WH-1000XM5. We would like to ensure that you are getting the assistance that you need with your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they come with an app that you can costumize how they work. I love how long they last on a single charge and how short amount of time they need to charge for me to use them again.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AxellP! We're glad that you are impressed with the app, together with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome. The sound could be better but with the app, you can get it to where you want it. My one complaint is the sides of the headphones are very sensitive. While I'm working out its constantly pausing or skipping my music. One thing I love though is it cancels out all gym noise. So for me that makes it worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamG,
We appreciate the positive feedback and we're glad to hear that you like the noise canceling of the headphones. We value your feedback. You can use the Sony Headphones Connect app to change the tap detection sensitivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and the ANC and Ambient sound are excellent, the only problem i have that they only pair to teo devices at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Great! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good quality of headphones. The service was good in the store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther2020,
Thank you so much for your 5-star review of the Sony - WH1000XM5 headphones! We're delighted to hear you're enjoying the quality. These headphones were designed to deliver an exceptional listening experience, with industry-leading noise cancellation, immersive sound, and up to 30 hours of battery life so you can enjoy your music longer. They're also lightweight and comfortable, making them perfect for all-day use.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Weight
Headphones - a must get!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best and very light weight and so comfortable. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjbs, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Incredible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikF, Great! We're thrilled to hear that you like the sound quality, noise canceling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5 > Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl