Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
An audiophiles love delux!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a worthwile audio sensory complement to any and all usage. My son bought these with his OWN $ and has NEVER looked back. He uses them for zoom classes, phone calls, tv watching, youtube viewing and for editing projects. If your on the fence, just say YES to Sony & Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBuyItForTheFam, Your son made an excellent choice! Good to hear he's enjoying his new Sony WH1000XM5 headphones and uses them for zoom classes, phone calls, TV watching, YouTube viewing and for editing projects. Your recommendation means a lot to us!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is fantastic, great sound and pretty comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lastpolka, We're pleased to hear that you are enjoying the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best I have ever owned- usually have always purchased beats but these are definitely a new favorite- have had for two years- still going strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaC,
Thank you for sharing your experience with the Sony XM5 Headphones! It’s wonderful to hear they’ve become your new favorite.
We’re thrilled you’re enjoying them and hope they continue to deliver exceptional sound and comfort for many more years.
Thank you for choosing Sony! -Maria
Amazing gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas gift for my dad, he loved it And the noise cancelation works a little TOO well lol (these are worth it when it’s on sale though)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanC!
What a wonderful Christmas gift! We are so glad to hear your dad is loving his new WH-1000XM5 headphones. It’s great to know the noise cancellation is performing so well for him—we take that as a huge compliment!
Welcome to the Sony family, and we hope your dad enjoys many hours of peaceful listening.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Must buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really on the fence between these and another popular brand but I’m so glad I got these I love these headphones! Very light and comfortable to wear and I love the color. The touch controls work seamlessly and I haven’t had any issues with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi teresaaa, we're glad you love our product! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Comfort, Sound quality
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good sounding headphones but compared to my air pods pro 2 that I’m so use too the Sonys lack a lot in bass and a little in noise cancellation. Overall very comfortable and well built but lack in sound quality on iPhone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArmondP, We're glad that you like that these are comfortable. We're sorry if the sound quality did not meet your expectations. Please ensure to download the Headphones Connect app, it has an equalizer which can be customized to fine-tune your music.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Excellent noise cancelling and sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Work great. On an airplane I hear no engine humming. At work I hear no air conditioning , no computers humming, no people speaking on conference calls. My daughter, a professional musician, wears them everywhere for the quality of the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi momof3, Amazing! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Weight
no big difference than 4 but looks better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.compared to xm5, much lighter and feels like battery life is longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Not As Good As Reviewers Say
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony XM5's are good, but probably not as good as you think. The main issue is the sound quality, it sounds mediocre, or even bad without spending hours tuning it. iPhone users are more likely to be not happy with the quality due to a lack of a third party EQ, and Android users are still trying to find out how to make these pair of headphones worth the money. Also unmentioned by many online, or YouTube reviewers is AutoANC instead of having ANC working full force all the time. I can be next to a person speaking and hear every word they say with music playing. When ANC kicks in, it's honestly barely noticeable. I still need my music very loud to hear over the loud environment. Ambient mode is okay, I'll use it if I have too but, I usually take off the headphones. Fortunately, the XM5's are light and have a nice, rubberized finish that I like. I have big ears, and comfort over 3+ hours is great. And, the lack of folding doesn't personally bother me. Overall, I think I should have gotten AirPods Max whenever I don't hear the ANC work.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Weight
Battery life and weight
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that the battery lasts a long time and they feel light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaG, Awesome! We're glad that you like the light-weight design and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an much older pair of Sony NC headphones. These are leaps and bounds better. Struggled with the decision to go with the newest version or save a few bucks and get the XM4. I don’t know if the XM5 is that much better but they are really great, especially for airplane travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickinJackson, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
They're very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable. The sound is good. Good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cab91 Great! We're glad that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing sound and ui, only found one con
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i love these headphones, they look like pebbles & the noise cancelling on these bad boys make you feel like you’re exiting a pressure chamber when you take them off. 10/10. the only thing im not a fan of is that they collect sweat when you work out in them. and maybe thats my fault, and i shouldnt be working out in them. other than that, seriously so perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bailey, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We appreciate your feedback and we always strive to improve our products. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. True noise cancelation. Very easy to connect very easy to use. Great for workouts and sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naiomy, Thank you for sharing your wonderful experience! We are thrilled to hear that the noise cancellation, seamless connectivity, and sound quality of your Sony XM5 headphones meet your expectations. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life
Impressive noise-canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of noise cancelling headphones. I purchased these to wear on a flight and the turbulence on the plain was so minimal that all I could hear was my music playing in the background. I was impressed. The battery life is just as impressive. It also came with a case that I found useful for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blue, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Buy this!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!!!! Love the noice cancelation and all the other features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Good,
Thank you for choosing Sony!
It's wonderful to hear how much you’re enjoying your WH-1000XM5 headphones! The powerful noise cancellation and extensive features are designed to elevate every listening moment, so it’s great to know they’re making a real difference for you. Thank you for sharing your experience!
Best regards,
-Fred
good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it and also i will recommend this to anyone that needs a head phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myhonestrequests,
It brings us great satisfaction to hear that you are loving your new WH-1000XM5. Knowing that you enjoy them enough to recommend them to others is the highest compliment we could receive. We’ve put a lot of work into the noise canceling and sound quality of this model, and we're so glad it's making a difference in your listening experience.
Thank you for choosing Sony and for being a valued member of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy sony great sound and noise canceling, very clear sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, thank you for your wonderful feedback! It brings us great joy to hear that you appreciate the exceptional sound quality and noise-canceling features of our WH-1000XM5 headphones.
With advanced noise cancellation and crystal-clear audio, these headphones are designed to provide an immersive listening experience.
We are grateful for your support and hope you continue to enjoy your Sony products!
Best regards,
Estefany
- Pros mentioned:Comfort
Light soft and good fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. She even uses them at the gym. I tried them on and fit well, were soft, and didn't heat up compared to some other ones, we have tried them in the past. They are worth the expense in the long run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCMonzon, We're happy to hear that your daughter loves her new headphones. We appreciate your feedback and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing. More natural true to life sounding instruments than the AirPods Max - no comparison in that regard. Cello, violin, piano, harp, brass all sound detailed, nuanced and realistic like you could reach out and touch the instrument. Only grievance I have is that the inner ear cups are a bit shallow so even my small ears touch the inner surface.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lance, We're very pleased to know you're enjoying the excellent audio quality, bass, clarity, outstanding battery life, and the industry-leading noise canceling feature of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig