Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great headphones very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the Sony sound app Lightweight, very comfortable
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rccomended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Veey comfortable, high sound quality and very good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris, We're happy to hear that you like the comfort, noise canceling function, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
No more football!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these hoping they would block the sound of our tv and my husband offering his advice to the various sports teams being broadcast on said tv. THEY WORK!!!! I can relax on our comfy sofa, connect to music or a video and not hear a single thing he says or SHOUTS at the tv. It's pure bliss.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HappyWifeHappyLife,
Great! We're glad that the noise canceling feature of our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones works. You can now enjoy listening to your favorite music without any distractions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, nice aesthetic, but bulky but it’s ok, noise cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AntonioA,
Thanks for the review! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an outstanding day!
-DiegoV
- Pros mentioned:Sound quality
Good ANC, Terrible Build Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC on these are honestly some of the best I've ever used. However, the sound quality is a bit lower than I expected. The build quality of these are also absolutely horrendous as they have broken from just sitting on a shelf of an extended period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliC, thanks a lot for sharing your feedback with us. We're glad to hear you’re enjoying the noise cancelling on the WH‑1000XM5s, but we're really sorry to hear the sound and build did not fulfill your expectations. The headphones definitely shouldn’t be breaking like that, so we recommend reaching out to our service center, Encompass, for a low-cost repair: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
For the sound, you might also want to try adjusting some of the EQ settings in the Sony | Sound Connect app, it can make a big difference depending on what you’re listening to.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
- Pros mentioned:Comfort, Sound quality
WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sound is amazing, and comfortable for the long game.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StuartS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're delighted you love the exceptional sound quality, exceptional comfort, and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
The best quality money can buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to my phone and work laptop. Nobody at work hears my background noise from home life. I can have my volume on high and nobody else hears it, at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaniB, We're glad that you like the overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound, ANC, poor head band.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great. Noise canceling is better than my 4 year old Bose QC2s. Ear cups fit me perfectly, but a bit toasty. The biggest downside is the head band. It's incredibly narrow so the weight is all focused on that narrow bit and after about an hour wearing them your head starts hurting. Otherwise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Travis, Great! We're glad that you like the noise canceling function and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product- not as loud as I would have liked. Noise canceling feature is awesome though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM5 times 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these Sony headphones for myself for a long trip and then a 2nd pair for my wife and we both enjoyed the a little more quiet during our flights over seas and back. I like that we can update the headphones and control them with the app on our phone. Easy peazy purchase at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Just wish they came with a case like the older headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xxxx,
We are glad to hear you're enjoying your WH-1000XM5 headphones! Please note that a redesigned, collapsible carrying case should be included in the box. If it was missing, please contact us at: https://www.sony.com/electronics/support
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Full of features, worth the premium price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and lots of gimmicks for daily use. Long lasting battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoP, Great! We're glad that you are enjoying the sound quality, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
SONY HEADSET
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing, our first one fell in a bucket of mop water and stopped working, we were devastated and bought annother pair just because we loved them so much! Definitely recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adkins85, Fantastic! We're extremely pleased to hear about your satisfaction with the amazing performance of these headphones. Thank you so much for the love and for recommending our WH-1000XM5! - Romeo
- Pros mentioned:Sound quality
Crazy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth each penny, the sound quality is crazy and the great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MohithSaiTiruveedhula,
Thank you for choosing Sony!
It's fantastic to hear that you're having such an enjoyable experience with your WH-1000XM5 headphones and that the sound quality has truly impressed you! We're delighted that our product has made a positive impact on your listening experience. Keep enjoying that amazing sound!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, battery life exceeds all expectations. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mxrki, We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, the sound is great and they are super comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydneyA, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort, Sound quality
Great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great the sound cancelation is great and comfort is great
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! Congratulations on your new WH-1000XM5, Josh! We are happy that you like the amazing sound quality, industry-leading Noise Canceling feature, and very comfortable fit design of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Best Headphones Ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and sound amazing.Exellent gift. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsanch492, Awesome! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Definitely worth it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome features, I got it as a gift and they use them daily. It’s amazing when I FaceTime them, I don’t hear the noisy background, I even borrowed them for a trip and they were life savers during the flight, I’m thinking of repurchasing for myself. Definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AishN We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best ones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST ones! Don’t think once just buy them! Great quality!
I would recommend this to a friend