Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
The Best...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, great Noise-Canceling headphones. I'm gad I tried them all before buying these Sony headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VBcollegekid, Awesome! Thank you for your amazing 5-star review of the Sony WH-1000XM5 headphones! We're delighted to hear that you consider them the best choice after exploring different options. It’s wonderful that you value the perfect fit and outstanding noise canceling features of these headphones. Your feedback is incredibly important to us, and we're thrilled that you're enjoying your purchase. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these headphones! The noise cancelling is phenomenal and quality of sound is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferH, Thank you so much for sharing your experience. We're glad to learn that you and your son love your new Sony WH-1000XM5/B and its phenomenal noise-canceling capabilities and awesome sound. Thank you for choosing Sony, and enjoy! -Maria
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It was a gift for my girlfriend and she loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ArminA!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your girlfriend is loving her new WH-1000XM5—they definitely make for an "excellent" surprise. We hope she enjoys that industry-leading noise cancelling and all-day comfort for a long time to come.
Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Review Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Comfortable. I dont know what else to day.
I would recommend this to a friend Best for guys with a larger head, sound is okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now the best sounding noise canceling headphones that fit my head. However, there not great. At the price I expected better sounding. But they fit my head which is the most important issue for me. I tried the top 4 in this class of headphones. It cancels out the noise well. But the music does not sound that great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonM,
We are sorry to hear about your concern with the sound quality of your Sony wireless noise canceling headphones. We can isolate this issue by playing several different music and use different sources. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. We can further isolate this issue by following the suggestions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html. Despite your concern, it's good to hear that you still like them, especially the noise canceling feature. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Bass
Gym head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and they have worked great and have good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EliJ,
Thanks for the great review and the 5 stars rating! We are glad that the Headphones adapted so well to your needs and are what you were looking for! With an Ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life
Endless Battery!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a fantastic pair of headphones! I still haven’t messed with all the settings. The battery life amazing! I haven’t had to recharge them yet. They just keep going!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsok, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were amazing the sound was on point especially when you have a app that has 360 audio. The only thing is the noise cancelling it made me feel like my eyes were going to pop out and caused me mild headaches other than that I recommend these head phones as they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gallo, we're glad you are enjoying the sound quality of our product. We're sorry to hear about your experience with the noise canceling function on your SONY unit. This unit has Auto NC Optimizer. When you wear the headset, this function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html?search=noise%20canceling%20
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
One word.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immersion is the best word to describe these headphones, in the gym, in the streets, everywhere. The noise cancelling is superior. Best purchase I have made in awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewD, Thank you for sharing your wonderful experience with your new WH1000XM5! We're thrilled to hear you like the immersive experience and superb noise canceling of these headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Superb Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these mostly with my phone because my hearing isn't very good. They work really well and I have been complimented on the sound clarity. Music sounds great, too. The app has an incredible level of detail concerning things you can adjust with the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillB, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headsets I have ever purchased. They are easy to use, sounds great, and I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, We're glad that you like the ease of use and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancelling. Used it on a cross country air trip and the noise cancellation was excellent. Gesture control is very convenient. Music quality is superior to most others I have tested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGsoundbar, Amazing! We're glad that you are enjoying the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, good quality perfec, I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello China,
Thank you for choosing Sony!
It's truly wonderful to know you're loving your WH-1000XM5 headphones and find them to be an excellent, high-quality product. Your experience motivates us to continue delivering high-quality products. Keep enjoying them!
Best regards,
-Fred
- Pros mentioned:Sound quality
I recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. - Noise cancelling is about the same as the MX3's - blueooth pairs and switching to devices is totally worth the buy. It connected to devices fast. - build quality and style is also much better than MX3's I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterT, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Top quality headphones but tiny inconveniences
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For someone who has never owned premium headphones these are amazing, the noise cancelling is great and the sound is definitely better than the $20 ones. The 2 things that bothered me was when the noise cancelling was on it would feel weird when not playing anything. The second thing was the charging cable being way too small. But overall these headphones are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hipo23, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! If the effect of noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Sound and quick connect to iPhone & iPad Have enjoyed tremendously!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adesso,
We’re so glad you’re loving the fantastic sound and seamless connectivity of your Sony WH-1000XM5 headphones! Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria
Almost perfect, but needs a few tweaks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the headset, but had a few issues that caused me to ultimately return them. 1) Not having detailed control of the ANC would sometimes cause an issue where I could feel it rapidly switching between levels. 2)) There is no way to mute a phone call that I could find on the headset. This has been a complaint on every version of this headset and seems like it will never be addressed. 3) For some reason, the microphone array would think that my voice was background noise occasionally and would attempt to remove parts of it from the conversation. If you don't experience these issues, or feel that they aren't deal breakers, the headset is great. The Google Assistant integration was nice, allowing me to do so many things on my phone with the headset. The noise canceling, when working correctly, was amazingly good for both listening to audio and removing background noise when making calls. I really do wish they had worked out and hope that maybe the next version will add the improvements needed to make it perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JarredF, Thank you for your feedback. While we're glad that you find these headphones almost perfect, we regret that it had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Regards,
Erin
- Pros mentioned:Sound quality
Wonderbar
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXTREMELY HAPPY. Much better build quality compared to the Beats. Went through 3 Beats and finally made a switch. and extremely happy with the ease of use, quality, fit, value and SOUND quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Baba,
Great! We are very delighted to hear your satisfaction and happiness with our WH1000XM5. We're glad that you made the right choice in getting our XM5 and it's nice to hear that you are very happy with the sound quality, comfortability and value. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
My sons gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my Son. He remarked how the music sort of swam around his ears. Much better than his older Inner Ear plugs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brutus, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase if you have the extra chedda
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely a luxury headphone for when you’re looking for that smooth audio and features. Not a big fan of the material it’s made of due to it feeling a bit flimsy and less solid then other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaydenS, We appreciate your feedback and we are glad that you like the audio and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin