Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Top #1 noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the sony xm3s before i got these and alot of functional upgrades actually liked the sound a little better in the 3s but i love the 5s just as much already got 3 people to switch from bose to sony just by letting them hear and try these out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Agastyalishen,
Very nice upgrade! We're glad you like the industry ieading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the loyalty and thank you for again for supporting Sony!
Regards,
David
- Pros mentioned:Sound quality
WH-1000XM5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancellation with an app that helps with its updates. The only problem would be its overtime wear and tear like any headphones, but overall the quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartikaG,
Thank you for your time writing this review! We're glad you are you are enjoying the noise cancellation, companion app, and overall performance of your WH1000XM5. Sony values customers opinion and is always striving to provide the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and absolutely the most comprehensive noise cancelling headphones I've ever used. Outstanding quality that I can recommend without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinP, Thanks for sharing your awesome experience. We are glad to hear that your new Sony WH1000XM5 headphones have the most comprehensive noise cancelling headphones you have ever used. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Earxplosion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth the price. ANC on these can’t be matched by a competitor. The app is definitely useful and makes it easy to adjust frequencies to make your experience that much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoG, Good to hear that you like the noise canceling, comfort, ease of using the app and adjustment. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
the best headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones i have ever purchased i love the noise cancellation and the way i swipe to change song or swipe up for volume amazing work sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM, thank you for your output. We're pleased to hear that you love the noise canceling and feature of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality and sound
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphones sound great and are have a high quality build. I also likemhow they sound compared to my Beats Studio and Apple Airpod Max. However, I do not like that they don’t fold. The carrying case is nice though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ramsay, We are glad to hear that you like the quality and sound of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.call quality is nice and the active noise cancellation is great too. The sound quality is also very good and you can change equalizer in the app to suite your needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoobType, Great! We're glad that you are enjoying the noise canceling, use of app, call and sound quality.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to the store looking for new headphones, and was in between these and the AirPods max. These won me over because the sound and quietness is far greater than the max. Also this is one of the best purchases ever, totally worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Awesome! We're glad to hear your investment with the WH1000XM5 headphones is worth it. Nice to know you are enjoying the amazing sound quality and features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Bass
They’re fine for what they are.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re fine headphones but you can get the same performance for half the price. Nothing amazing, the features are more gimmicky than useful. For the app to work properly for active noise cancelling it has to track you which is fine but uses data. None of the Spatial Audio works if you don’t spend the money on the specific apps that support it which cost money. Overall if you’re in the Apple eco-system, get the Air Pod Maxs. They sound better and the noise cancelling is way better. If you want the Sonys get the MX4’s the bass is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ListenUp, We appreciate you taking the time sharing your experience using the WH1000XM5. Sony values the opinions of customers and is always striving to provide the best customer service experience possible. We will pass along these concerns and suggestions. Thank you for choosing SONY. Erin
- Pros mentioned:Comfort
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best SONY headphone I've ever had. Very comfortable to wear for long period of time. Excellent noice cancelation. A little bit big carrying case to bring it around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great headphones, can't beat the sound quality and noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uli345, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Leveled up in quality and sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my Bose headphones with these Sony. So glad I did. I like them better than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneK, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect item. Good quality coming with fast service from Bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriN, Thanks for the positive feedback. We're glad you are happy with the quality of the headphones and amazing service from your dealer. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Super Comfy Crazy good Sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some people dont like that they dont fold. Its not a big deal for me. Sound is amazing and you can wear them all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyM, Thank you for the positive review! We're thrilled to hear you like the amazing sound and all-day comfort of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Excellent WH 1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great but I'm not sure if it's a large improvement from the previous model. I do like the carrying case, however. Much better design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminB,
You made the right choice with the Sony WH1000XM5! We're glad that you like the design and carrying case of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No real complaints, definitely beats the bose 700’s If youre a littke tight in the budget go for the XM4, there is not that big of a differnece. The XM5 just feels a little higher in quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isand,
Thank you for the purchase! We're glad to hear that you like the quality of the Sony headphones. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
All around absolute performer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones if you want to submerge into awesome music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Selva, Thank you so much for the positive review! We're glad that you're enjoying your Sony XM5 headphones. Thank you for choosing Sony, and enjoy your listening experience! -Maria
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great so far... my biggest concern was the noise canceling. I had looked at and tested several different headphones and while some were nice, i didnt find any that came close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadCas We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
No need to hesitate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best on the market right now. Great sound, features, and outrageous noise cancellation. I love them - my wife hates them because I can't hear her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL, We're glad that you are enjoying the sound, features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, I switched from AirPods Max and was delighted with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronV,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph