Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 6505728
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was about to replace my Bose headphones with a new pair, but was also interested in these, after reading couple of reviews. Listened to advice of a salesperson who told me these will be 100% better in all aspects. I tried them both at the store and the sound of these was pretty pretty good and the volume great. Today I have them on for maybe 10th time and I wish I have never switched to Sony. The noise canceling is awful and not comparable to Bose whatsoever. When on a flight, I sometimes used my Bose QC with noise cancelling and no music to avoid hearing people around me. That doesn’t work with Sony. Volume - never gets loud enough. I am not sure how the store sample was set up, but Ive tried everything and it’s just ok. Swiping sensor works maybe half of the time. Woke, skipping or shuffle… You name it. I wish I have opened them and tried them on within the return policy timeframe because I would be having Bose again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lulu, Thank you for your feedback regarding the WH1000XM5 headphones. I'm sorry to hear about the issues you're experiencing with noise canceling, volume, and the touch sensor.
For the noise canceling issue, please ensure the headphones are worn properly, as an improper fit can significantly affect the noise canceling performance. You can also try adjusting the settings using the Sony | Headphones Connect app. Make sure the Adaptive Sound Control is turned off and manually set the Noise Canceling function to its maximum level. If the issue persists, you might want to reset or initialize the headphones to see if that resolves the problem. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Regarding the volume not being loud enough, it might be helpful to check the volume settings on both the headphones and the connected device. Additionally, ensure that any volume limiting features on your device are disabled.
For the touch sensor issues, make sure the sensor area is clean and free from any obstructions. If the problem continues, resetting the headphones might help.
If these steps do not resolve the issues, please consider reaching out to Sony support through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
for further assistance. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Awesome Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Sony - WH1000XM5. The noise cancellation is tremendous so I may listen to my stuff with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pman This is great. We're very pleased to hear that you're enjoying the noise canceling function of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Just what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I just insisted in the Air Force and these are perfect for my needs also battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jay, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Fantastic headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fanatic headphones. Love the ability to connect to multiple Bluetooth devices at the same time. Adjusting the audio settings in the app really make them sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound great, but expensive and not comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and it's great for discord, but it gets uncomfortable quick and the ear muff is a little small for one of my ears. Overall I think my AirPod Pro Max's are better because they are cheaper, sound just as good, and are more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stormer, Thank you for the feedback on your experience with your WH-1000XM5. While we're glad you like the great sound quality of your new Sony XM5, we regret to hear that you find it uncomfortable to wear. The WH-1000XM5 has a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones had great quality out of the box, but you can improve it by the eq options on their app. 10/10 recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsratMiah,
Many thanks for the 5-star rating! We're delighted to hear your satisfaction with your WH1000XM5 headphones. We always strive to deliver the best quality with our products. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, that easily pairs up with Samsung TV. The headphone volume could be better, as in louder, but still a great quality sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GJ52, Awesome! We're glad that you like the sound quality and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to wear! Great in all places you are!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi atom, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Noice Cancelling Headset WH10000XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this head set, For the first time I can watch a movie on long flight and not be aware of surrounding noises! Highly recommend these as sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zane We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has improved these in the last two years or so. They are sturdier now. They look better. The interface is a little better. The sound is a good as always.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerB, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is amazing. I got them mainly to use when I’m flying. The south’s crystal clear and the noise canceling feature works very well. Totally worth the $$$.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethTLP, We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying these headphones have really helped with reading books and blocking out the world, truly luxury from this model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curly, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise Cancelling FTW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Noise cancelling and touch commands are AMAZING! BEST GYM HEADPHONE!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cicirags, Amazing! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is wonderful. I love you noise cancelling and how easy it is to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquainN, great! We're glad you like love the ease of use, sound quality and noise canceling of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the feel of cups. Sony XM5 sound really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dhruv, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Sorry headset... I love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple!!! Hi Quality!! this headset by Sony are the number one
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CesarM! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Above and Beyond
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best. The sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried so many headphones and hated over the ears ones until i used this one and fell in love u cant feel them weighting on ur gead and noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VmDb, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Weight
Works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are light and and sound fine. There is a pressure point on the top of my head with prolonged use where the bridge contacts my head. The discomfort is not immediate, but it does become pronounced over time. I think that all headphones likely have this issue with prolonged wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dredd, We're glad that you like the sound quality and light design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Get them now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones EVER. Not only is the music so crisp, but it also does a great job blocking out my mom’s voice!! I can finally be in peace without her asking me to look at her Facebook memes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl